Unable to get into the game

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Comments

  • C8tsC8ts Posts: 2
    #6208 January, 2022, 10:38 pm.

    Seems to be working again. Thanks to whomever resolved this issue.

  • Horcrux42Horcrux42 Posts: 12 ✭✭
    #6310 January, 2022, 05:18 am.

    Hello, I am having this same issue. I am able to log into the game but it gives me the “An error has occurred with the wireless network. Please try again” if I try to access my friends list or go on the knight bus. Please fix for me as well.

  • C4ssiopeiaC4ssiopeia Posts: 23 ✭✭
    #6410 January, 2022, 06:40 pm.

    It gets half way through loading and then “error with the wireless network” and a restart button.


    I’ve restarted the game, my phone, multiple times and nada.


    I haven’t been able to collect enough Chinese Fireball portkeys because of this. Sad.


    If someone can fix this I’d appreciate it (and stick 5 red portkeys in my cache, if that’s even possible?)

  • HPWUblueHPWUblue Posts: 1,715 mod
    #6510 January, 2022, 08:21 pm.

    @C4ssiopeia Hi, I've merged your post with a related thread and attempted a fix on your account. Please restart the app and try accessing it now.

  • C4ssiopeiaC4ssiopeia Posts: 23 ✭✭
    #6610 January, 2022, 11:19 pm.

    @hpwublue Thanks Blue! I’m in. ✨

  • k1platinumk1platinum Posts: 43 ✭✭✭
    edited January 16 #6716 January, 2022, 02:03 pm.

    The following players had errors at the fortress at the same time and could not log in to the game. I believe that this is a server-side problem, so please take action. @HPWUblue


    Chipp0

    Conohana

    datcyan

    SAZAE3


    UPDATE: For all of them, the problem has been solved.

  • Horcrux42Horcrux42 Posts: 12 ✭✭
    #6821 January, 2022, 02:23 pm.

    Hello,


    The error occurred with wireless network was resolved but now it’s appearing again when I try to open/send gifts. Can you please fix again?


    Thanks!

  • HPWUblueHPWUblue Posts: 1,715 mod
    #6921 January, 2022, 09:24 pm.

    @Horcrux42 I took a look at your account and see that you were able to access the app recently. Cheers!

  • ElsinenElsinen Posts: 6 ✭✭
    #7025 January, 2022, 05:20 pm.

    Please help, I’m in a restart loop! @HPWUblue

  • HPWUblueHPWUblue Posts: 1,715 mod
    #7125 January, 2022, 06:45 pm.

    Thanks for reaching out @Elsinen Could you please try now by restarting the app?

  • ElsinenElsinen Posts: 6 ✭✭
    #7226 January, 2022, 03:28 am.

    It works again! Thank you <3

  • NadiaMNadiaM Posts: 8 ✭✭
    #7326 January, 2022, 11:11 am.

    Im having the same issues sometimes it loads but I click on an ingredient and it freezes or I will try to load the fortress and it freezes I have raised on and off network the longest I have played in the past few days without a freeze is about 3mins please help me @HPWUblue

  • HPWUblueHPWUblue Posts: 1,715 mod
    #7426 January, 2022, 01:12 pm.

    @Elsinen I'm happy to hear that!

    Hi @NadiaM I've attempted a fix on your account as well. Could you please try again by restarting the app?

  • NadiaMNadiaM Posts: 8 ✭✭
    #7526 January, 2022, 08:14 pm.

    @HPWUblue it's still not working properly I have already frozen again

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