Unable to get into the game

Crazyguy79erCrazyguy79er Posts: 2 ✭✭
edited November 10 in Report a Bug #1 latest comment 06 December, 2021, 07:22 pm.

I've tried swapping between WiFi and data, restarting my phone, clearing cache and reinstalling the game but get this error everything I try to open it.

Reply
Tagged:
3
3 votes

New · Last Updated

Comments

  • HPWUblueHPWUblue Posts: 1,680 mod
    #210 November, 2021, 12:21 pm.

    @Crazyguy79er I've attempted a fix on your account. Could you please restart the app and try again?

  • Crazyguy79erCrazyguy79er Posts: 2 ✭✭
    #310 November, 2021, 01:03 pm.

    @HPWUblue thank you it's working now.

  • Dailydose88Dailydose88 Posts: 1
    #410 November, 2021, 04:40 pm.

    I am having the exact same problem and have have done all the same things to fix the problem and still getting the error message

  • ArtieVArtieV Posts: 43 ✭✭
    #512 November, 2021, 05:28 am.

    @HPWUblue Hello, I didn’t know this could be fixed at your end. I’m in Melbourne Australia and was in lockdown for over 200 days so I have lived with this fault. I’m out now. Could you please rectify my account too please?

  • HatifnattHatifnatt Posts: 5
    #612 November, 2021, 08:28 am.

    Hi, I’m having the ssme issue, the game starts, I can interact with foundables, pick up an ingredient, but there’s no menu on the screen. No Knight bus icon either, just a plain map with fragments on it.

  • HPWUblueHPWUblue Posts: 1,680 mod
    #712 November, 2021, 12:21 pm.

    Hey @ArtieV thanks for reaching out. It looks like you're able to access the app now. Let me know if you need our help with anything else. Cheers!

  • HPWUblueHPWUblue Posts: 1,680 mod
    #812 November, 2021, 12:35 pm.

    @Hatifnatt Users in this thread are reporting an issue that shows an error message and prevents them from opening the app.


    Some users who have experienced a similar issue that you described have reported that it could happen due to unstable internet. Please ensure stable internet/ wifi and try again. Thanks.

  • CreeeeveyCreeeevey Posts: 2
    #913 November, 2021, 04:52 am.

    I am having the same problem. I have not been able to login for almost a week. It won't let me get past the login screen

  • stmsystmsy Posts: 21 ✭✭
    #1013 November, 2021, 07:35 pm.

    @hpwulola @HPWUArcosu

    My fellow witch is encountering a login loop over 72 hours.

    IGN: @77heart


    She has already submitted support ticket from below site.

    However, She still encounter the login loop issue.

    Please help her account.

    Our community are planning meet up and fortress play today.



  • HPWUblueHPWUblue Posts: 1,680 mod
    #1222 November, 2021, 11:46 am.

    @Creeeevey I've attempted a fix on your account. Could you please try again?

  • HPWUblueHPWUblue Posts: 1,680 mod
    #1424 November, 2021, 04:08 am.

    @stmsy I'm just doing my job but thank YOU for always trying to help out your community! :)

  • dammapadadammapada Posts: 1
    #1524 November, 2021, 09:41 am.

    I'm stuck in a login loop and can't play Wizards Unite. @HPWUblue Please help me!

  • HPWUblueHPWUblue Posts: 1,680 mod
    #1624 November, 2021, 12:01 pm.

    @dammapada I've attempted a fix on your account. Please restart the app and try again.

  • RenNarukamiRenNarukami Posts: 2
    #1728 November, 2021, 03:20 am.

    I'm stuck in a login loop and can't play Wizards Unite. @HPWUblue Please help me!

  • HPWUblueHPWUblue Posts: 1,680 mod
    #1829 November, 2021, 03:25 am.

    Hey @RenNarukami I just took a look at your account and see that you're able to access the app again. Please let me know if you need our help with anything else. Cheers!

  • RenNarukamiRenNarukami Posts: 2
    #1929 November, 2021, 04:33 am.


    It was solved safely.
    @HPWUblue Thank you!
    


  • PontardPontard Posts: 4 ✭✭
    #2005 December, 2021, 12:27 am.

    I'm stuck in a login loop and can't play Wizards Unite. @HPWUblue Please help me!

  • PontardPontard Posts: 4 ✭✭
    #2105 December, 2021, 12:36 am.

    @HPWUblue I don't know why but my login has already recovered. Thanks!

  • PomonaMrozPomonaMroz Posts: 85 ✭✭✭
    #2206 December, 2021, 10:07 am.

    I’m stuck in the login-restart loop as of this morning … had an issue doing the daily KB chamber right before.

  • PomonaMrozPomonaMroz Posts: 85 ✭✭✭
    #2306 December, 2021, 11:25 am.

    Fixed!

  • EPHedwigEPHedwig Posts: 187 ✭✭✭✭
    edited 06 December, 2021, 08:10 pm #2406 December, 2021, 07:18 pm.

    @HPWUblue I'm now stuck in the restart loop too, was fine a couple of hours ago when I logged into the game and have been on steady wifi all day so connection is not the issue. Thanks in advance for helping!


    UPDATE: can get into the game now

    Post edited by EPHedwig at
  • SchnatzHunterSchnatzHunter Posts: 29 ✭✭
    edited 06 December, 2021, 07:24 pm #2506 December, 2021, 07:22 pm.

    Can‘t start HPWU - App is everytime rebooting. Same on my wifes iPhone (FelisFelicita).


    Update: App starts again,

Sign In or Register to comment.