I've tried swapping between WiFi and data, restarting my phone, clearing cache and reinstalling the game but get this error everything I try to open it.
@Crazyguy79er I've attempted a fix on your account. Could you please restart the app and try again?
@HPWUblue thank you it's working now.
I am having the exact same problem and have have done all the same things to fix the problem and still getting the error message
@HPWUblue Hello, I didn’t know this could be fixed at your end. I’m in Melbourne Australia and was in lockdown for over 200 days so I have lived with this fault. I’m out now. Could you please rectify my account too please?
Hi, I’m having the ssme issue, the game starts, I can interact with foundables, pick up an ingredient, but there’s no menu on the screen. No Knight bus icon either, just a plain map with fragments on it.
Hey @ArtieV thanks for reaching out. It looks like you're able to access the app now. Let me know if you need our help with anything else. Cheers!
@Hatifnatt Users in this thread are reporting an issue that shows an error message and prevents them from opening the app.
Some users who have experienced a similar issue that you described have reported that it could happen due to unstable internet. Please ensure stable internet/ wifi and try again. Thanks.
I am having the same problem. I have not been able to login for almost a week. It won't let me get past the login screen
My fellow witch is encountering a login loop over 72 hours.
She has already submitted support ticket from below site.
However, She still encounter the login loop issue.
Please help her account.
Our community are planning meet up and fortress play today.
Hi @stmsy I've merged your post with a related thread and attempted a fix on @77heart's account. Please ask them to try to log in again.
@Creeeevey I've attempted a fix on your account. Could you please try again?
She was lamenting in despair that she would never be able to play wizardsunite again until the end of the service.
But now she is able to log in again.
I really appreciate your support.
@stmsy I'm just doing my job but thank YOU for always trying to help out your community! :)
I'm stuck in a login loop and can't play Wizards Unite. @HPWUblue Please help me!
@dammapada I've attempted a fix on your account. Please restart the app and try again.
Hey @RenNarukami I just took a look at your account and see that you're able to access the app again. Please let me know if you need our help with anything else. Cheers!
It was solved safely.
@HPWUblue Thank you!
@HPWUblue I don't know why but my login has already recovered. Thanks!
I’m stuck in the login-restart loop as of this morning … had an issue doing the daily KB chamber right before.
@HPWUblue I'm now stuck in the restart loop too, was fine a couple of hours ago when I logged into the game and have been on steady wifi all day so connection is not the issue. Thanks in advance for helping!
UPDATE: can get into the game now
Can‘t start HPWU - App is everytime rebooting. Same on my wifes iPhone (FelisFelicita).
Update: App starts again,
As of Monday afternoon, December 6th, 2021 I am completely unable to load my game.
My game is stuck in a game loading loop. I can't seem to do ANYTHING to get it to load before my game says I don't have internet (while on both mobile dats and Wi-Fi). Before I updated my game I was only able to pick up ingredients (after being able to collect potions earlier in the day) but after the update I can't even get into the game.
Samsung S9 - Android OS
@MizuSenshi Hi, I've attempted a fix on your account. Please try again and let me know how it goes. Thanks!
I'm stuck in a restart loop since last night. I've tried over and over, it won't go beyond this screen @ModAdminNiantic
@Pixxiee I've attempted a fix on your account. Please let me know if you're able to access it now by restarting the app.
It is working now. Thank you!
I am also stuck in a restart loop. It happened all the sudden, and I have been unable to find anything that works.