New Player: Missing HUD buttons. (Not to be confused with missing only the KB button)

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Comments

  • HPWUblueHPWUblue Posts: 1,636 mod
    #45211 March, 2021, 04:39 am.

    @datharion @Gayroomate123 Hi, please try again. I've applied a fix to both your accounts!👍️

  • NeenaCaritasNeenaCaritas Posts: 3
    #45311 March, 2021, 05:54 am.

    I've got the same problem here ! I try to desinstall and re-install the app, the wifi, the battery, etc... Nothing works !


  • HPWUblueHPWUblue Posts: 1,636 mod
    #45411 March, 2021, 05:56 am.

    @NeenaCaritas Thanks for reaching out! Can you please try now?

  • NeenaCaritasNeenaCaritas Posts: 3
    #45511 March, 2021, 05:43 pm.

    It's working !! Thanks so much !!!

  • RoedrevRoedrev Posts: 1
    #45612 March, 2021, 07:20 pm.

    Same issue here....

  • frenchimfrenchim Posts: 3 ✭✭
    #45712 March, 2021, 07:55 pm.

    I'm having the same problem not fully loading the clock keeps circling anybody have this issue and was able to fix let me know thanks ☺️

  • HPWUblueHPWUblue Posts: 1,636 mod
    #45815 March, 2021, 12:41 pm.

    @Roedrev I have applied a fix on your account.

    @frenchim Please ensure a stable internet and try again.

  • TheRealTunaTheRealTuna Posts: 1
    #45919 March, 2021, 03:02 am.

    i just installed this app and it worked for all of 20 minutes before turning into a useless wallpaper. Literally nothing loads other than the player on the screen. No icons anywhere for anything. I’ve tried reinstalling numerous times with the same result.


  • TrexelCatTrexelCat Posts: 1
    #46020 March, 2021, 09:02 pm.

    I would like to also state that I am having this same issue. I have attempted all of the solutions recommended to fix this, including deleting the app, rebooting the device and reinstalling.

  • tacomalfoyhptacomalfoyhp Posts: 1
    #46121 March, 2021, 07:51 am.

    I have same problem. HUD button missing. Everything has tried, reboot, reinstalled and account two different phone. I using iOS.

  • HPWUblueHPWUblue Posts: 1,636 mod
    edited March 22 #46222 March, 2021, 10:04 am.

    @TrexelCat @tacomalfoyhp I've added a fix to your accounts, and you should be able to see the HUD buttons now. Please let me know if you need help with anything else!

  • HPWUblueHPWUblue Posts: 1,636 mod
    #46323 March, 2021, 08:48 am.

    @TheRealTuna I'm sorry for the delay. I've merged your post and added a fix to your account. Please try again and let me know how it goes!

  • Fattah2703Fattah2703 Posts: 1
    #46423 March, 2021, 09:00 am.

    I have uninstalled and still no HUD buttons please fix this bug

  • HPWUblueHPWUblue Posts: 1,636 mod
    #46523 March, 2021, 09:49 am.

    @Fattah2703 Thanks for reaching out! I added a fix to your account. Could you please try again?

  • c0liec0lie Posts: 1
    #46623 March, 2021, 12:07 pm.

    Hi, I’m having a similar issue with mine. I can get in but nothing comes up after.

  • HPWUblueHPWUblue Posts: 1,636 mod
    #46723 March, 2021, 12:29 pm.

    @c0lie Hi, this issue affects new users (under level 10). You could be mistaking this with a different issue. Could you please share a screenshot?

  • T42LoueyT42Louey Posts: 1
    #46825 March, 2021, 01:05 am.

    I am also missing the hud.

  • HPWUblueHPWUblue Posts: 1,636 mod
    #46925 March, 2021, 12:38 pm.

    @T42Louey Hi! I've added a fix to your account. Could you please try now?

  • SMWallSMWall Posts: 6 ✭✭
    #47025 March, 2021, 04:29 pm.

    I am having a problem doing the wizarding challenge going through the Knight Buss. If I drive to a fortress and do it there, I have not had it give me error messages. I was able to do 3 challenges last night before I got the message "Lost internet connection" in the middle of another challenge. I was on the 3rd of 3 foes when it quit. I haven't been able to get back in since. Every time I try, it is stuck in the chamber and when I tap on the X it takes me out to my avatar frozen on the screen. I only had about 500 or so points to go to finish this event!! Please help!

  • SMWallSMWall Posts: 6 ✭✭
    #47125 March, 2021, 05:01 pm.

    Just tried again after restarting my Android Galaxy S10 phone. Got error message "Unable to load this chamber. Please try again." Go out of chamber and avatar frozen on map.

  • SMWallSMWall Posts: 6 ✭✭
    #47225 March, 2021, 09:20 pm.

    I am still unable to get into the game to play any part of it because of being stuck in wizarding challenge chamber. It happened when I used the Knight Bus. I have restarted my phone once. I stopped at a fortress and tried to get into the game and was not able to. I still get the error message "Unable to load this chamber. Please try again." Same as previous post. I can't even do the daily assignments and was unable to finish the last event because of getting stuck about 8 hours before it ended. Please see #470.

  • TrauwaTrauwa Posts: 1
    #47301 April, 2021, 06:32 am.

    I’m having the same issue finished some of the tutorial and then re opened the app to see no buttons on my screen.

  • Z4XXZ4XX Posts: 1
    #47402 April, 2021, 11:59 am.

    I have the same problem. Missing HUD button...

  • HPWUblueHPWUblue Posts: 1,636 mod
    #47502 April, 2021, 12:27 pm.

    @Trauwa @Z4XX Hi! I've added a fix to your accounts. You should be able to see the HUD buttons now. Please let me know if you need help with anything else.

    @SMWall this issue [Missing HUD buttons] should only affect new users. Nonetheless, I've attempted a fix on your account. Please restart the app and try again.

  • EnrivenEnriven Posts: 1
    #47603 April, 2021, 11:47 pm.

    Could I get a fix for my account? I was only able to pay the tutorial before HUD disappeared. Thanks!

  • DolorDeCariesDolorDeCaries Posts: 2
    #47704 April, 2021, 07:48 pm.

    Hi, I enjoy today at game, but after complete the tutorial, I don't see the Hub Buttons on map, pls help...

  • TanjeriTanjeri Posts: 2
    #47805 April, 2021, 09:48 am.

    Hi there! I got the same problem and would LOVE being able to play the game :3 Thanks for your help in advance! <3

  • HPWUblueHPWUblue Posts: 1,636 mod
    #47905 April, 2021, 12:06 pm.

    @Enriven @DolorDeCaries @Tanjeri Thank you for reaching out. I've added the fix to your accounts as well. Please let me know if you need help with anything else!

  • TanjeriTanjeri Posts: 2
    #48005 April, 2021, 12:12 pm.

    Thank you SO much for the fast fix! That's so awesome!

  • DolorDeCariesDolorDeCaries Posts: 2
    #48105 April, 2021, 03:31 pm.

    Thanks @HPWUblue , finaly I can play now.

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