You're welcome @Rachael1983, and I'm sorry for the inconvenience. Be sure to download all assets from the in-app settings for a smoother gameplay experience. Have a good one!
Sine the update 2.16 , i have the same problem. My avatar is in T-pose. I have the error message, you can’t change profession in a chamber while i.m out of the magicobus. I report my problem each day, but i haven’t answer yet. The game is frozen since 1week
@Frasquette I've added the fix one more time to your account. Try again by restarting the app and If the issue persists, please share a screenshot. Thanks!
@ProtoPhoenix@Lycindelle I've merged your discussion with a related thread and attempted a fix on your accounts. Could you please restart the app and try again?
Hi @HPWUrobert@HPWUblue need your urgent help! Avatar has been frozen in T-pose and unable to tap anything on the map for past few hours. Thank you so much in advance.
Hi @HPWUblue ! I am experiencing the same problem: frozen on map, can't interact with any trace or item. I can enter the KB, but once there, screen is completely frozen. I can't scroll to the higher chambers or even x out of the KB. I have tried force-quitting and restarting, as well as deleting and re-installing. Neither has worked. Please help! Thank you!
Just submitted a thread about this before I saw this one. So sorry I missed it or I wouldn't have made a whole separate report. I'm having the same problem and it's been stuck all day.
Hello, my account is stuck in a T position and I am unable to tap any items on the map. Can someone please help me! It’s my main account through my Facebook. It wouldn’t let me sign in this way.
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I can now zoom in and out but I get an error message when I try to click on a foundables.
@Rachael1983 thanks for the follow-up! I attempted the fix again. Can you restart the app and try now? Please let me know if the issue persists.
@HPWUblue it's a bit sluggish but we're back in business. Thank you for your help, I was starting to suffer withdrawal!
You're welcome @Rachael1983, and I'm sorry for the inconvenience. Be sure to download all assets from the in-app settings for a smoother gameplay experience. Have a good one!
I’m stuck in a chamber and every tome I log in it won’t let me do anything.
Sine the update 2.16 , i have the same problem. My avatar is in T-pose. I have the error message, you can’t change profession in a chamber while i.m out of the magicobus. I report my problem each day, but i haven’t answer yet. The game is frozen since 1week
@Sabbatical @Frasquette Hi, I've attempted a fix on your accounts. Could you please restart the app and try again?
I’m sorry but the T-pose is still there after restart the app :(
@Frasquette I've added the fix one more time to your account. Try again by restarting the app and If the issue persists, please share a screenshot. Thanks!
@HPWUblue I am stuck in t-pose after getting kicked out of a chamber. Thanks for your help!
@brickgowen I've attempted a fix on your account. Can you try again by restarting the app?
Hello HPWUBLUE, the last fix is working. No bug since friday. thanks a lot.
Logging in after a long break. Says it can't load the chamber when I exit the chamber this is all I see.
Uninstalled and reinstalled. Same issue.
@ProtoPhoenix Happened to me once, too. You can't do anything by yourself. A fix needs to be applied to your account.
@HPWUblue Can you help, please?
@ProtoPhoenix @Lycindelle I've merged your discussion with a related thread and attempted a fix on your accounts. Could you please restart the app and try again?
@HPWUblue I was fine already and still am, thank you. Hope it worked for the other one as well.
@Lycindelle Oh, my bad. Thanks for your help!
Hi @HPWUrobert @HPWUblue need your urgent help! Avatar has been frozen in T-pose and unable to tap anything on the map for past few hours. Thank you so much in advance.
Hey @BabyAuror1688! I've attempted a fix on your account. Please restart the app and try again.
Hi @HPWUblue ! I am experiencing the same problem: frozen on map, can't interact with any trace or item. I can enter the KB, but once there, screen is completely frozen. I can't scroll to the higher chambers or even x out of the KB. I have tried force-quitting and restarting, as well as deleting and re-installing. Neither has worked. Please help! Thank you!
Hi @GiselleAlbrecht! I've attempted a fix on your account. Could you please restart the app and try again?
That worked! Thank you so much @HPWUblue! Have a great day :)
I'm having the same issue as others describing. Any help is appreciated!
Just submitted a thread about this before I saw this one. So sorry I missed it or I wouldn't have made a whole separate report. I'm having the same problem and it's been stuck all day.
Now it works great. Thanks whoever fixed the problem!
@Halfera thank you for the follow-up. One of our in-app support representatives added the fix to your account.
@xvoicesx97 I've attempted a fix on your account. Could you please restart the app and try again?
Works great! Thank you so much!
Hello, my account is stuck in a T position and I am unable to tap any items on the map. Can someone please help me! It’s my main account through my Facebook. It wouldn’t let me sign in this way.
@Shamajjdf I could not find any other account associated with this email address. Could you please share your main account's Code Name?
2772 0399 5882, my name is Ryan5993