edited November 2020#27503 November, 2020, 04:42 am.
i spoke to soon, im getting a black screen after login, still cant play
Sorry for the inconvenience @BOBmage Our team is investigating this issue. Meanwhile, try launching/ opening the app from the Play Store as a workaround.
@EpicRock When players error out during a tutorial, they may experience this issue and we can fix it by marking the tutorial as completed. Please try again and let me know how it goes. Thanks!
edited November 2020#28306 November, 2020, 06:31 am.
@Miikkis@playboa@IllegalElk1917 Thank you for reaching out, and welcome to Harry Potter: Wizards Unite! I have attempted a fix on your accounts. Please try now and let me know if the issue persists.
@Miikkis Sorry for the inconvenience. Our team is investigating this issue. Meanwhile, try launching/ opening the app via the Play Store as a workaround. Also, keep an eye on this thread for related updates: 2.15 with Android 10: Black screen with only menu Thank you!
@Death0Knight@igusbug308 I've applied a fix to your accounts. As for the black screen, please refer to the previous comment. Thanks for your understanding!
That being said, I've attempted a fix on your accounts and you should be able to see the HUD buttons now. Please let me know if the issue persists @Muskk19@BURK3K1LLZ@BURK3K1LLZ
Hi, unfortunately I'm having this issue. Game crashed during the tutorial, now every time I try to return to it I have no HUD elements whatsoever. Can I get the tutorial toggled on my account please?
Comments
@Trichorse685 @BOBmage I attempted a fix on your accounts. Please try again and let me know how it goes. Thank you!
no more bugs
thank you
i spoke to soon, im getting a black screen after login, still cant play
i spoke to soon, im getting a black screen after login, still cant play
Sorry for the inconvenience @BOBmage Our team is investigating this issue. Meanwhile, try launching/ opening the app from the Play Store as a workaround.
Edit: Keep an eye on this thread for related updates: 2.15 with Android 10: Black screen with only menu
It works now. Thanks.
it works if i launch from the play store
thank you
I'm also having the same issue with no hud. I dont understand why!
@EpicRock When players error out during a tutorial, they may experience this issue and we can fix it by marking the tutorial as completed. Please try again and let me know how it goes. Thanks!
I have the same problem. No hud display button, no mobs showing up at map and sometimes black screen as well.
Thanks.
Same issue here, missing complete ui.
I’m having the same issue, no buttons on my HUD, just the map with my character on it. iPhone 11, iOS 14.1
@Miikkis @playboa @IllegalElk1917 Thank you for reaching out, and welcome to Harry Potter: Wizards Unite! I have attempted a fix on your accounts. Please try now and let me know if the issue persists.
Running properly now, thank you
It worked quite well a few moments, but I still have some bugsnow the map is black all the time.
@Miikkis Sorry for the inconvenience. Our team is investigating this issue. Meanwhile, try launching/ opening the app via the Play Store as a workaround. Also, keep an eye on this thread for related updates: 2.15 with Android 10: Black screen with only menu Thank you!
hub buttons are missing ang screen is black
My hub buttons are missing
@Death0Knight @igusbug308 I've applied a fix to your accounts. As for the black screen, please refer to the previous comment. Thanks for your understanding!
Thank you very much, it's finally working
Hi! I'm missing the buttons as well... can you please fix it?
@Tschungi Hi, I attempted a fix on your account. Let me know how it goes!
@HPWUblue Hi. I have the same hud issue. What kind of information I need to provide for you to help me fix this? Thank you.
@HPWUblue I could use assistance with this issue as well!
I just started a new game with an account linked to my Apple ID and I'm having the same issue!
What kind of information I need to provide for you to help me fix this?
Thanks for reaching out! You may refer to Getting Started: How to report a bug for details on how to submit a bug report in general.
That being said, I've attempted a fix on your accounts and you should be able to see the HUD buttons now. Please let me know if the issue persists @Muskk19 @BURK3K1LLZ @BURK3K1LLZ
Hi, unfortunately I'm having this issue. Game crashed during the tutorial, now every time I try to return to it I have no HUD elements whatsoever. Can I get the tutorial toggled on my account please?
@Kemolian I attempted a fix on your account. Could you please try again?
I am getting the same error can you try fix it. Thank you in advance..
@Demolusher1 Thanks for reaching out. I attempted a fix on your account. Please try again and let me know how it goes!
I have the same issue. After tutorial and I just start the game all hud is missing. Help! Plz