Adding insult to injury, back-to-back brutal events-- how to restore player goodwill
Yesterday's make-up community day was a brutal slog. It seemed to take a minimum of six hours of play, and it depleted many people's spell casts, spell energy, and potions-- especially tonics for trace detection and exstimulo potions. This came on the heels of an arduous Brilliant event, after which we were told that future events would be updated. Players provided extensive feedback on this, both in this forum, on Reddit, and I'm sure in other places where fine Wizards Unite discussions take place.
I started today's community day with some degree of optimism that y'all would have learned from yesterday. It's not too hard to forgive one miscalculation (though whoever is doing simulations of these events needs to update their models), but the October community day seems to be as grueling as yesterday's. Actually it's even more grueling because most people have probably depleted their supplies of potions and spell energy. We also probably don't have trace charms left because they were critical to completing yesterday's event. This is disrespectful to your player base.
It may be possible for you to restore some of the player goodwill. I would recommend the following:
- Award full completion rewards to anyone who got through at least half of the steps for each community day.
- Gift everyone who hit that bar enough gear to replenish their supplies. An exstimulo crate plus half a dozen tonics for trace detection would not completely repair the inventory damage would go a long way toward restoring goodwill.
- Apologize profusely for the miscalculations and tell us sincerely that you are taking steps to ensure that this does not happen again.
I beg you to also do a thorough internal post-mortem on these events to understand where the internal failures were and to build processes to prevent them from happening again. I'm assuming you already have an internal simulator to understand the time and gear requirements for events, but if you don't that would be an excellent intern project.