Issue when game launched via potion done brewing notification

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Comments

  • Eleanor001Eleanor001 Posts: 103 ✭✭
    #3224 August, 2020, 01:57 pm.

    Here's a new one today


  • GlitterGawdessGlitterGawdess Posts: 3 ✭✭
    #3302 September, 2020, 03:50 pm.

    A few things have been happening in regards to brewed potions.

    1. When I click on a notification that a potion has finished brewing, it typically opens the game and takes me straight to the potions. Sometimes when it does, it let's me collect the potion, but then I can't do anything else. Can't go to the map, can't open up master notes on another potion I had queued, nothing. I have to close out of the whole game and open again.

    2. Other times it will take me to the potions but NONE of them show up. Not even the cauldron. Just the background. Again, I gave to close out and reop

    3. Other times when I click on the notification to collect brewed potion it takes me to the map first before taking me to the potions, and a few times it won't take me to the potions at all. (I have to go there myself)


    These issues have been happening both when I open game through a notification, or if I open it myself from the icon. The attached picture was an error message I received after clicking the "i" icon next to Potions at the top. This was after experiencing nothing on the potions screen except the background.


    I have a galaxy s10

  • AntsDMAntsDM Posts: 3 ✭✭
    #3408 September, 2020, 02:27 pm.

    Hello fellow magical peoples and beings!


    Tonight I loaded my game by tapping a "Potion Finished" notification. Sometimes this causes interface problems for me, such as not being able to exit the brewing screen etc. I proceeded to get stuck in the potions menu, so I restarted my game. To my horror, I got what I think is a similar bug to the Knight Bus loading bug where I get endless Error messages saying "An error has occurred with the wireless network. Please try again." Cleared cache and Data (on Android) to no effect. Just tried mobile data and nope.


    I have attached a screenshot of the error message, and the potions screen. I took the screenshot of the potions screen because I noticed the blue colouration of the cauldron seemed to stay the same.


    Thank you for taking the time to read this report. Devs could try loading my save file to recreate the problem internally.

  • HPWUblueHPWUblue Posts: 1,715 mod
    #3508 September, 2020, 04:05 pm.

    Hi @AntsDM! I've merged your post with a related bug report for visibility. Our team is aware of this issue and working on a fix.

  • AntsDMAntsDM Posts: 3 ✭✭
    #3609 September, 2020, 05:47 am.

    Hi @HPWUblue, I seem to be able to be able to log in now! Thanks to whoever fixed it!

  • MrWayneNZMrWayneNZ Posts: 1
    #3727 September, 2020, 09:02 pm.

    I am having the same issues mentioned previously. Latest updates installed. When I click the done brewing notification I get stuck in the potions area and have to force close. If I am on the map and click a foundable/trace challenge it takes me to potions area to claim my completed potion and I get stuck and have to force close.


    Samsung Note 9

  • MissMeow1678MissMeow1678 Posts: 5 ✭✭
    #3822 October, 2020, 01:12 am.

    This happens to me every time I had a potion ready


  • HPWUblueHPWUblue Posts: 1,715 mod
    #3922 October, 2020, 01:08 pm.

    @MissMeow1678 I've moved your comment in to a related discussion. Please stay tuned for updates. Thanks!

  • Pinkmingo68Pinkmingo68 Posts: 1
    #4016 November, 2020, 04:32 am.

    Every notification of a finished formula will lead me here. I have to close the app and start over by tapping on the app.

  • KareBerrKareBerr Posts: 1
    #4102 February, 2021, 02:14 am.

    This has literally been happening to me at least once a day since the summer. I'm so frustrated that it hasn't been fixed yet, especially since these posts started in July. I just got a new phone hoping that it would fix the bug, and it hasn't. I still see that dark screen with the creepy sarcophagus thing when I go to open my potions screen, even if I DON'T open it from the notification. Restarting the app fixes it, but that's hardly a solution. It's beyond old at this point.


    I'm on Google Fi; previous phone was an LG G7 ThinQ running maybe Android 9 or 10 and now I have a Google Pixel 4a 5G on Android 11. Please fix this!!

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