Issue when game launched via potion done brewing notification

pommeSQRDpommeSQRD Posts: 5 ✭✭
edited July 19 in Report a Bug #1 latest comment 09 September, 2020, 05:47 am.

Issue started occurring after update to 2.14.0

To reproduce:

  1. Queue up potions. Close game. Wait for notification that potion has completed brewing.
  2. Click on notification to launch game. Once game launches, goes to potion screen (works as expected).
  3. Click to claim potion (works as expected).
  4. Click [+] in empty slot to brew new potion - fails.

Issues:

  • All potions show Strong Extimulo icon
  • No ingredients icons
  • Cannot brew (clicking on Brew button does not work)
  • Cannot close out of the screen to return to regular gameplay

Fix: Force close app and re-launch. Potion is claimed and slot still empty - can queue new potion fine.


Device: Samsung S10

Android 10


I believe this issue only happens when notification-to-launch goes directly to the potion screen. If I open the app normally then go to claim a potion, everything is fine. I think the game was also fine first thing in the morning when the daily rewards screen loaded first, then went to potions - not sure, though, don't remember if I opened the app or clicked on the notification this morning.


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Working on a Fix · Last Updated

A fix will be ready in an upcoming release

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Comments

  • BollaRiceBollaRice Posts: 8 ✭✭
    #218 July, 2020, 06:43 pm.

    Any time I start the game while a potion is complete, when I touch a foundable trace on the map, I'm taken to the potion screen and am stuck there no matter what I do.


    Galaxy s8, issue began with latest release

  • BrewsteriusBrewsterius Posts: 6 ✭✭
    #320 July, 2020, 12:04 pm.

    When I first go to Potions, it freezes before the cauldron is shown. I have to close the game and reopen it to successfully get to the cauldron.


  • RhynthRhynth Posts: 1
    #420 July, 2020, 03:35 pm.


    Game will consistently freeze when starting from a "potion ready" notification. Game startup is normal. I can even interact with the map, retrieve ingredients or spell energy. When opening the menu and potions, the screen is blank (first image). If I select the "X" the second, black image appears and game freezes. Background music continues to play.


    Samsung SM-G950U

    Android 9, kernel 4.4.153

    HPWU vers.

  • pommeSQRDpommeSQRD Posts: 5 ✭✭
    #520 July, 2020, 03:58 pm.

    Correction to "I think the game was also fine first thing in the morning when the daily rewards screen loaded first, then went to potions - not sure, though, don't remember if I opened the app or clicked on the notification this morning."

    Re-tested this morning - issue occurs first thing in the morning if game launched via notification. Slight difference in that the daily rewards screen opens first, then goes to map. I was able to collect some spell energy and click on a trace which then took me to the potions screen (before I could return it) - issue picks up from step 3.

  • HPWUrobertHPWUrobert Posts: 655 admin
    edited July 20 #620 July, 2020, 05:51 pm.

    Looks like most of these devices are Samsung:

    1. Which store did you download the build (Google Play or Galaxy Store)?
    2. Is download booster enabled on your device? If so please disable it.

    @BollaRice does restarting the app temporarily fix the issue so you can continue playing without the error?

    Post edited by HPWUrobert on
  • pommeSQRDpommeSQRD Posts: 5 ✭✭
    #720 July, 2020, 09:17 pm.

    Hi @HPWUrobert, here's my setup (S10):

    1. Installed via Google Play
    2. Confirmed download is NOT enabled. Did not try enabling to see what would happen.


    For other Samsung users, you can check download booster setting here: Settings -> Connections -> More connection settings.

  • HPWUrobertHPWUrobert Posts: 655 admin
    #820 July, 2020, 11:08 pm.

    Thanks for checking. Download booster causes game isues, it should remain off. This is a bug and are investigating a fix.

  • SirToby28SirToby28 Posts: 1 ✭✭
    #923 July, 2020, 05:42 am.

    Since the latest update, whenever I follow an Android push notification that my potion has finished brewing, instead of the game taking me to the cauldron, it brings me to the map. I can pick up ingredients or spell energy here, but if I click on any trace, only then does it bring me to the cauldron (instead of the Encounter) and allow me to collect my finished potion and perform master notes on the next one.

    The problem is that there is no way to get back to the map at this point! Neither clicking the gold X at the bottom of the screen nor clicking the map icon in the top left has any effect. The click sound effect plays, but the screen stays on the cauldron. I can go to Recipes, the rental cauldron, Diagon Alley, and even from there to my Vault, but I can't get back to the map at all without exiting the app and restarting.

  • SquishbounceSquishbounce Posts: 1
    #1023 July, 2020, 04:16 pm.

    I also have this visual bug occurring. iPhone X iOS 13.4.1

  • HPWUrobertHPWUrobert Posts: 655 admin
    #1123 July, 2020, 06:20 pm.

    A fix will be ready in an upcoming release

  • visculamiavisculamia Posts: 3
    #1230 July, 2020, 03:45 pm.

    When I click on a 'potion finished' notification I get stuck, either I get a(n almost) black screen after tapping the finished potion or I can't leave the potion department. Switching from the cauldron to the potion overview is all that's possible (also if I do switch tabs all potions on that tab look like the potion that's just finished). Force closing and restarting seems to solve it, but it keeps on happening every time I try to start the game by clicking on that notification.

  • HDanielxHDanielx Posts: 16 ✭✭
    #1330 July, 2020, 08:36 pm.

    @HPWUrobert I'm on Pixel 3 and I have the same problem.

  • LadySydneeLadySydnee Posts: 1 ✭✭
    #1405 August, 2020, 01:55 pm.

    Everytime I go into the potions making screen I can't exit. I have to close the game and restart. I've noticed the potion colors don't match what's being made when you go in to reduce the time. This time i couldn't even see the potions it was a black screen.

  • EvieLibrarianEvieLibrarian Posts: 0
    #1506 August, 2020, 03:02 am.

    Whenever I log onto the game by clicking a status saying my potion is ready, the screen doesn't pop up itself and when I go into the potion screen myself, it doesn't load, it is just a blank screen. But if I look at my potions without clicking on the notification first, it's fine. Is anyone else having this issue?

  • AquaishesAquaishes Posts: 17 ✭✭
    #1606 August, 2020, 11:03 am.

    I can't get into my potions or daily tasks..

    Is there a new update? Is this why I got complimentary gifts 2 days ago??

    Sorry to be persistent but I really want help too!

  • SystemSystem Posts: 37 admin
    #1706 August, 2020, 05:29 pm.
    This discussion was created from comments split from: Prolonged loading screen.
  • HPWUblueHPWUblue Posts: 744 mod
    #1806 August, 2020, 06:34 pm.

    @Aquaishes I've merged your post with a related bug report for visibility. Our team is aware of this issue and working on a fix.

  • Mikapuff1Mikapuff1 Posts: 1
    #1911 August, 2020, 03:48 pm.

    on an iPhone using version 2.14.0

    This week after clicking on notifications that a potion has finished brewing, the page is frozen and the potions don’t pop up over the cauldron. It’s a black page and i can see the slightest outline of a cauldron in the bottom right corner, but is unresponsive. I have to restart the app and go in manually to retrieve ready potions.

  • Eleanor001Eleanor001 Posts: 58 ✭✭
    edited August 12 #2012 August, 2020, 02:25 pm.

    Whenever a new potion is made and I enter the game whether I go directly to collect the potion or click on a trace before I do (my trace gets opened and I got to the potions page instead), I get directed to the potions page.

    After this I'm able to collect the potion but cannot get out of the tab in any way, the cross doesn't work and nor does the map button. Everything else relation to potions works (which is weird) like I can open recipes, use master notes but I can't get out unless I close the app and open it again.

  • nCodernCoder Posts: 15 ✭✭
    #2113 August, 2020, 10:53 am.

    If you end potion brewing before the time is over (with coins). The Notification will pop up when it was supposed to end. I.e. When I get a notification telling me a potion is ready, there isn't because I collected it before.

  • CaptCurlsCaptCurls Posts: 1 ✭✭
    #2213 August, 2020, 04:17 pm.

    I receive notifications when my potions are finished brewing. If I tap that notification, it used to take me straight to the potion screen, I could collect the potion, and then continue game play as usual.


    Since the latest update, tapping the notification takes me to the map for a bit (long enough for me to forget how I entered the game) then it will abruptly take me to the potion screen, which is usually just an empty cauldron, no matter what should be going on, and promptly freezes completely. I can't back out or anything.


    If I remember to enter the game from the actual game icon, everything works as it should.


    I've noticed this since the most recent big update.


    I'm on a Pixel 3 running Android 10.


    Thanks!

  • LilSnowPeaLilSnowPea Posts: 2 ✭✭
    #2317 August, 2020, 02:29 am.

    Yes! I am having an identical issue!


    The only way to clear this screen is to do a force restart of the game.


    Game v2.14.0.227977455.d230293.a229946

    Samsung S20 Ultra Android 10

  • Eleanor001Eleanor001 Posts: 58 ✭✭
    #2417 August, 2020, 05:13 am.

    It worked! Thanks a lot @LilSnowPea 🤗🤗

  • LiberSapientiaeLiberSapientiae Posts: 5 ✭✭
    #2520 August, 2020, 05:14 pm.

    When I enter the game via a "potions ready" notification on my phone, the potions screen does not load immediately and I end up on the map. If I do anything on my map ie pick up energy before navigating to the potions screen to collect my potion, the potions screen freezes and if I hit the x goes to a blank dungeon screen and my only way out is to restart the game.

    I have not tested if this also happens if I navigate straight to the potions as soon as the map opens.


  • Eleanor001Eleanor001 Posts: 58 ✭✭
    edited August 22 #2622 August, 2020, 08:06 pm.

    Yup. This is literally exactly how it happens to me too @LiberSapientiae

    Also, the problem persists even if you go to the potions area directly. Atleast that's what happens with me.


    @LilSnowPea the problem's back!! 😭😭

  • DrakoniteDrakonite Posts: 141 ✭✭✭
    #2722 August, 2020, 09:14 pm.

    I get similar problems when I open the game via a potion notif, with me the game crash-restarts with a connectivity lost popup prior to restart, but thankfully (so far) w/o loop. I have a note 10 w latest android.

  • Eleanor001Eleanor001 Posts: 58 ✭✭
    #2823 August, 2020, 08:06 am.

    Ok this stuff is happening again.


  • Eleanor001Eleanor001 Posts: 58 ✭✭
    #2923 August, 2020, 08:06 am.

    Ok this stuff is happening again.


  • Eleanor001Eleanor001 Posts: 58 ✭✭
    #3023 August, 2020, 08:06 am.

    Ok this stuff is happening again.


  • Eleanor001Eleanor001 Posts: 58 ✭✭
    #3124 August, 2020, 10:17 am.

    Eeeeep! I thought my there was an issue and my comment wouldn't post but rather stay in the dialogue box and now its posted 3 times🤦🏻‍♀️

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