Complimentary gift not received

RomethingSandomRomethingSandom Posts: 2
in Game Events #1 latest comment 27 June, 2020, 05:13 pm.

Hi there, wonder if anyone can help. I went to collect my complimentary gift for the event and it said purchase unsuccessful and now I can't find it to try again. I haven't received it and am a bit confused. Thanks



  • RomethingSandomRomethingSandom Posts: 2
    #226 June, 2020, 09:13 pm.
  • CeruleanGirlCeruleanGirl Posts: 441 ✭✭✭✭
    #326 June, 2020, 10:58 pm.

    @RomethingSandom Double check to see if you got it anyway. Usually the easiest way to tell is if you knew how much spell energy you had before. I have had purchases, item pickups, and POI visits tell me that they failed when in reality they worked. It is usually related to a bad connection. If it still seems you didn’t get it, contact them in-game because many times they can check to see if you are correct and compensate you if you are.

  • WerewolfChaserWerewolfChaser Posts: 648 ✭✭✭✭
    #427 June, 2020, 05:13 pm.

    I find when that happens scrolling up in the store reveals it.

    I was so mad with the vault extension to compensate lost fragments that was available for 24 hours.

    For once I had no red dot to notify me and I was having a bad day so avoided social media.

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