New Player: Missing HUD buttons.

Qu33nanneQu33nanne Posts: 2 ✭✭
edited June 22 in Report a Bug #1 latest comment 31 October, 2020, 05:41 pm.

Game is not fully loading.


Reply
Post edited by HPWUrobert on
29
29 votes

Ongoing · Last Updated

«13456789

Comments

  • Qu33nanneQu33nanne Posts: 2 ✭✭
    #225 May, 2020, 01:09 pm.

    I have uninstalled the game, restarted phone, reloaded game and still no buttons

  • DeeJayLeXoDeeJayLeXo Posts: 1 ✭✭
    #326 May, 2020, 05:27 am.

    I am getting the same error!

  • EbigalEbigal Posts: 1
    #414 June, 2020, 08:33 pm.

    Same.

  • RhodyaRhodya Posts: 1
    #522 June, 2020, 04:32 am.

    I just started trying to play and I’m having the same issue. I tried reinstalling.

    Any ideas? Using iOS.

  • Surf4funSurf4fun Posts: 2
    #622 June, 2020, 06:33 am.

    Same error, since first signing in on saturday, no buttons , no items on the map. Tutorial was running properly.

  • HPWUrobertHPWUrobert Posts: 711 admin
    #722 June, 2020, 05:40 pm.

    @Rhodya @Surf4fun I made an adjustment to your accounts. Can you let me know if you're unable to see the HUD buttons?

  • Surf4funSurf4fun Posts: 2
    #822 June, 2020, 09:12 pm.

    Allright now... (OR for now)... Thx for fixing that so quickly

  • LastJediReyLastJediRey Posts: 1
    #922 June, 2020, 09:43 pm.

    The very same problem

  • EbigalEbigal Posts: 1
    #1024 June, 2020, 11:47 pm.

    I have tried restarting the game, reinstalling the game, restarting my phone (iOS), and restarting my location service. Nothing. Same situation when I tried it on iPad.


  • HPWUrobertHPWUrobert Posts: 711 admin
    #1125 June, 2020, 05:27 am.

    Hi @Ebigal, thank you for flagging this issue in the forums. I've added a fix to your account.

  • LaeronthLaeronth Posts: 1 ✭✭
    #1226 June, 2020, 09:44 pm.

    I am also experiencing the same issue, tried resetting everything I could think of and reinstalling too, but it didn't work.

  • SommerTSommerT Posts: 1
    #1304 July, 2020, 08:11 pm.

    Same problem

  • HPWUblueHPWUblue Posts: 835 mod
    #1406 July, 2020, 04:23 pm.

    Hi @SommerT Could you try again? Let me know if the issue persists.

  • KunucklesKunuckles Posts: 1 ✭✭
    #1506 July, 2020, 11:31 pm.

    I am also having the same issue, no hud or buttons at all.

  • TheMikinaTheMikina Posts: 1
    #1607 July, 2020, 01:09 pm.

    Hello!


    I'm also having the same issue. Tried reinstalling, clearing cache, restarting the phone several times, use Mobile data instead of Wifi, but nothing solved the issue.


    I did finish most of the tutorial (got to choose my name and the rest of ID information), and after that I got stuck with no buttons on map.


    I just need to get into the Suitcase menu to download all game data, because the game is unplayeable and gets stuck almost all the time otherwise!

  • hOtwiREmartyrZhOtwiREmartyrZ Posts: 3
    edited July 7 #1707 July, 2020, 02:13 pm.

    Hi! Having the same issue with my account, after finishing a few tutorials I ended up with missing hud in the display with no spawns. Hope someone would look into my account as well., thanks!

  • HPWUblueHPWUblue Posts: 835 mod
    #1807 July, 2020, 02:37 pm.

    @Kunuckles @TheMikina @hOtwiREmartyrZ We've applied a fix to your accounts. Could you try again?

  • hOtwiREmartyrZhOtwiREmartyrZ Posts: 3
    #1907 July, 2020, 03:23 pm.

    Thank you @HPWUblue everythings fine now on my end! Hope its the same case with the rest of the guys. Appreciate the fast action done to our problems. 😊👍🏼

  • HPWUblueHPWUblue Posts: 835 mod
    #2007 July, 2020, 04:23 pm.

    It's our pleasure @hOtwiREmartyrZ Have a good one! 😊

  • KingofSparta39KingofSparta39 Posts: 1
    #2108 July, 2020, 02:26 am.

    I'm having the same issue

  • HPWUblueHPWUblue Posts: 835 mod
    #2208 July, 2020, 07:51 pm.

    We've attempted a fix on your account @KingofSparta39. Could you try now?

  • FloofyKattFloofyKatt Posts: 1
    #2308 July, 2020, 10:29 pm.

    I’m having the same problem. The game froze while setting up my ministry i.d. and there are no menu buttons.

  • ven9999ven9999 Posts: 1
    #2409 July, 2020, 08:33 am.

    I'm also having the same issue, game closed itself while doing the profile customization, now when i launch there are no buttons to open any menus.

  • HPWUblueHPWUblue Posts: 835 mod
    #2509 July, 2020, 01:04 pm.

    @FloofyKatt @ven9999 We've applied a fix on your accounts. Try opening the app now.

  • MoshimoshinMoshimoshin Posts: 1
    #2609 July, 2020, 10:52 pm.

    Please fix my acc as well, no HUD.

  • OlrachFitzelbizOlrachFitzelbiz Posts: 2
    #2709 July, 2020, 10:52 pm.

    I experience the same issue.

    I would be happy if you could apply the fix to my account too!


    Thanks in advance

  • MrG01MrG01 Posts: 1
    #2810 July, 2020, 02:33 am.

    Hello!


    I am also having the same issue. Is there anything on my end that I can do more than reinstalling and restarting my phone?


    Thank you for the help,

  • Serafine02Serafine02 Posts: 1
    #2910 July, 2020, 04:57 pm.

    Hallo,

    Ich habe das selbe Problem, ist bereits ein fix bekannt, oder kann mein Account auch manuel gefixt werden?

  • HPWUblueHPWUblue Posts: 835 mod
    #3010 July, 2020, 05:11 pm.

    @Moshimoshin @OlrachFitzelbiz @MrG01 Could you try opening the app now? Try restarting the app if it's currently running. Let me know how it goes!

  • HPWUblueHPWUblue Posts: 835 mod
    #3110 July, 2020, 06:59 pm.

    Hello @Serafine02! This issue should be fixed on your account as well. Could you try opening the app again?

Sign In or Register to comment.