This would be a good compensation scheme if they added 5 red books and then multiplied it by player level. This compensates me for about 1-2% of my losses.
@MrMasterMiltank, Niantic take in $25 per second, 24/7/365. In the time it takes me to write this post they’ll have pulled in more than nearly all individual players pay them in a lifetime for the privilege of losing our gameplay data.
Small claims court is so far beyond a joke to corporate lawyers at this level.
The war’s over. We lost. Play on or don’t. My respectful regrets to you and me both.
@yw2k , what they should do is roll everyone back to 5/7/2020. Everyone loses the progress equally. Then hold events/have store packs etc to make up for the time.
@MrMasterMiltank exactly what I proposed earlier in one of the threads but they did not listen.
Concerning the gift,
Am I the only one who thinks that the first gift (awarded only for waiting for the fix) was actually better than the (oups we f** ***-up and won’t fix) make good gift?
What a joke!
Very disappointing response. I used thousands of runes to get all the fragments placed in my registry and complete my challenge pages and you think 15 runes is fair compensation? Then all the spell energy used to get those - I'm over 42000 used in fortresses according to the achievement. A large percentage of that would have been on the frames I lost stars on. 50 energy compensation?!? Really?
What about all the dark detectors I used to get the severe and emergency fragments that for the majority of the game were so rare there was no other way of ever seeing them. 5 TTDs and potents compensation. Doesn't even come close to the number of exstimulos and dawdle draughts I used to get all those foundables placed.
Manually go through and add the stars back if you aren't confident enough to trust your code updates. If it affected only a small section of the player base then it will be annoying to do but won't take too long, actually pay an intern and get them to do it. If it affected a larger section then you shouldn't be ignoring it and should implement a new fix - and take the game offline while applying it next time and prevent all the issues from the past 2 updates completely.
the devs aren’t the ones to blame here, management is because they didn’t schedule enough time for proper testing or create sufficient backups. Let’s blame the right people. There are always bugs and if management didn’t plan for that, they’re dingbats.
I’m wicked pissed, but I also used to be a coder.
@hpwulola . After The 2.13.0 fragments fix was released, I placed all my images on the Wands of Dumbledore page and prestiged it to gold. Ten mins after I lost all my green stars and the page reverted back to bronze. Now every time I click on the Wands of Dumbledores page I get an error to restart. Not only did I lose all my green stars, I can’t even access the page to continue my progress. If you can’t return my fragments, at least fix the error so I can accumulate fragments again.
It's too "risky" to modify the registry? Ok, fine, programming anything entails some risk, but isn't that the job? If your own engineers are too afraid to write code for their own game that's not a good sign ...
I don't mean to be rude to any one person, but none of this makes sense to me. I'm mostly just bemused about how everything about this situation was handled, I've never seen anything quite like this in my time in this industry.
@JWin504 welcome to the forum, sorry to hear about the trouble you're having. Bug reports made in thread will probably be missed among the large number of posts.
The forum has a section designed for reporting issues such as yours. Try posting about your issue here:
I applaud everyone for speaking out, and we must have the tenacity to put the pressure on the HPWUteam until they give us a proper resolution.
Immediate things that can be done
1) Requests for refunds from app stores(start small, they usually don't care about those as much compared to large requests. Do repeated claims if required)
2) Leave 1* reviews on the app store
3) If you have Twitter or other forms of social media, tag Niantic, HPWU, John Hanke to express outrage. People who are more savvy can suggests the most impactful hashtags
4) Warn all your friends who you know are playing the game the perils of dropping money in the game and make sure they don't do it ever in the future
Possible things to do in the future
1) If someone has connections to journalists who work for game magazines or sites like Kotaku, we can get them in to do an expose on this whole debacle
2) Lawyers who are well versed in consumer law can advise on possiblity of a class action suit
3) Look out for possible Niantic town halls in the future to participate in to demand answers to this whole episode
If anyone has any suggestions, feel free to add on.
Also, continue to submit in game tickets. When they try to close them and redirect you to the forums, re-open them, as the forums provide no solution or fair reparations. You can ask to have the tickets escalated, though I have had no success with the escalating the issues with lost foundables, since all hpwu staff has been given the same script that just directs people back to the forums.
The squeaky wheel gets the most oil. Keep voicing your concerns, until they are heard and fair reparations are made... just don't ask for more than what is fair, otherwise you will just seem greedy. We need to receive fair reparations for our losses. Nothing more, nothing less.
I don't understand why is it so difficult to implement, it doesn't make sense at all.
As they have mentioned previously they have a record of pre-update and post-update databases and they are aware of players accounts who weren't fixed by the numerous fixes that was rolled out. This part as I understand is clear. So roll out the fix below to them.
To me, the simplest make-good remedy to fix this problem was to assume that affected players had full quantities (if their original count is missing) on their current frames before the “prestige-gate” to their newer quantities on the new frame. Then the DELTA is the DIFFERENCE between the new frame quantity versus the previous, older frame quantity and this can be easily calculated.
For example if a player’s frame is the Basic frame for LoH Chess Chamber, assume the player has maximum 15 Dumbledores (pre-prestige-gate) and it requires just 3 Dumbledores in the new Basic frame. So you just add “12” Dumbledore fragments now to the registry count. Similarly, 11 Hermiones on the older Basic frame versus 5 on the newer Basic frame. So just add 7 Hermiones to the current count. THAT’S ALL. IT'S THAT SIMPLE!
Just do the differential count between old and new frame base quantities and add the fragments. If you are worried that hey the players might get more fragment then they deserve, well you guys **** the update so if you can't implement the proper quantity fixes then you should endeavour to do proper make-good remedies to those who are affected by this seriously **** blunder. Not by giving free store packs, one after the other.
I was one of the players who never had any remedy after the prestige-gate began and despite all of the so called fix of fix of fixes, I didn't get anything restored. Nothing.
I would be gold frame now for many pages of my registry especially my Challenge Wizarding Symbols and Wizarding Wands and I've lost hundreds of wands from hard-earned Dark Chamber battles and these free "we ****" store packs JUST WON'T DO.
And if you need to really update and test the game please feel free to schedule some maintenance windows during the day like those done in PoGo. Players will understand. But to now say sorry guys we can't fix it anymore is really ****.
p/s: Sorry for the harsh language but I'm beyond pissed because I don't see why is it so hard to implement!
If I worked for a company with customer "care" like this, I'd be looking for a way out.
@originalcaruso Let me guess, you maintain data for a bank I never heard of? Either that, or you are just a proxy account, run by customer service. If you actually worked for a real bank, you'd know that disappearing money is theft. What happened here is theft that won't get the federal investigation it deserves. I know enough to see that we have been mugged.
I remember a time before the internet came along, when expertise actually counted for something, and when an expert spoke people would give their words more credence.
It's both funny and sad that the democratizing effect of the internet (practically anyone in the world is now able to join the discussion) has led to the mistaken assumption that everyone's opinion is equally valid.
A handful of people who are genuine experts in database technology have contributed to this thread, along with some who have a decent working knowledge, and a whole lot of folks who took a computer science class once.
If you're going to discount the words of an expert because he works for a bank that you've never heard of them this really a discussion, it's just a shouting contest. It's no wonder this thread is just going in circles.
Oh! And there's only one single, one-size-fits-all solution that would be acceptable. Refund all requests with all of the money spent to date. I'd even be fine with a credit to Niantic games.
@SaylerA - There are plenty of people here who know my credentials. But suffice to say I’ve repeatedly worked for many European Tier 1 banks and not tin-pot organisations as you imply
I Will not accept this. @hpwulola I missed a week of playing, lost about 1000 fragments and the events are empty now. I want my pages/fragments back! Not some stupid compensation..
as @BenTiger says, we lost hundreds of runestones, lotions,books,energy, time,etc. If it is not a compensation like what ben suggests, I quit.
@WSDC13888 I read through the link on how that other game handled it and was really impressed but forgive my Game ignorance.. what is KOL? Those guys seem like passionate and dedicated developers and would love to check it out
@HPWUTeam @hpwulola @HPWUrobert @HPWUblue
OK. After a lot of time and debating with fellow programmers and database admins, I have come to a conclusion. It is possible to fairly reward players that lost specific amounts by comparing time captures of the database and filtering through a spreadsheet. Then that data would have to be either manually used to adjust to send reparations to individual accounts or the game would need to be taken down for a short time period, in order to use a script to automatically add reparations to all accounts, while eliminating the possiblity of outside factors preventing that data to be altered (eg Night Bus).
Due to the repeat failures of Niantic/WB's developers, faith in their ability to make the required adjustments has been lost, so directly altering data is not an option at this point. Faith in their ability to come up with a script to add individual reparations, based on losses has likely been lost as well. The required manpower to properly compare loss values and award reparations manually would also, likely be costly to Niantic/WB and would cause a diversion of resources that are currently being spent to roll out constant updates and events.
There are plenty programmers available right now, to provide coding expertise remotely, to assist with correcting the failures of Niantic/WB's programmers, but I doubt that Niantic/WB would be willing to procure these assets.
With all that said, there would end up being a penalty to the entire community, in the form of the events and updates being delayed, if they were to divert their current assets to ensuring proper compensation to players.
At this point, I care less about those who were not effected by the fixes receiving additional benefits; I care more about those who lost all their time and effort being properly compensated. So, I am willing to cave and say that I'd be happy with everyone getting a gift with fair compensation vs. those of us that lost so much getting the shaft and just being left with all our losses.
A proper make-good gift would be as follows:
100 Dark Detectors
500 Potent Extimulo Potions
50 Trace Tonics
200 Bag of Runestones
50 potion capacity increases (total of 500 increased potion storage, to account for the added potions)
I'd prefer the gift be only given to those still suffering from massive losses, but giving it to everyone is still the better option than only giving out the current "make-good" gift (that is of next to no value compared to many players losses). To make thing a little more fair, you could use a simple script that checks if a players account was created prior to January in order to accept the gift, as those who created accounts after January are not likely to have suffered many losses from the fixes.
I realize that ranting here is not going to change this ridiculous situation. I have over 8,000 gold on my account, which I bought with real money. The reason I spent that money was because the game was, at the time, a calming retreat from the grind of pandemic life. Instead, Niantic/WB has now made itself and this game:
I could go on. This is perhaps the most successful anti-marketing campaign in history. I’m embarrassed that I got fooled into spending real money on this dumpster fire of a game. Nice work!
@Daddar The game itself is not a dumpster fire. It is the management/support/development team, and their customer service or lack there of, that is at fault for the current situation.
None of the resentment should be directed at the game itself of the customer relations team, as the game is still a good game and the customer relations staff is limited on what they can say, lately. Even though I am frustrated by their lack of response and empathy, I realize that it is due to those above them placing restrictions on their communication.
@BenTiger - it might be more than just orders from the bosses ... employment contracts probably restrict or prevent customer relations staff — both current members and (ahem) members who have recently departed — from publicly disparaging the practices and personnel responsible for these ongoing fiascos.
testimony under subpoena would be an exception to those contractual limitations
@carbonyl Look up a few posts, to my very long post. I am still frustrated with the current situation and I will be posting more long posts, suggesting reparations for our losses, until something is done.
@BenTiger The only thing in that list i feel we have a legit chance of getting is the 100 dark detectors. It still allows us to fend for ourselves and pay them at the same time.
It encourages us to spend money on the other things accompanied with that grind (energy, extra cauldron and bundle packages w/potions, item space) and saves them the hassle of doing any groundwork.
But even that may be asking too much.
Right now you can make a brand new alt which will still get the previous gift, thus starting off with a bunch of free coins, potions, green books, and red books. I suspect they're afraid too many free gifts will inspire people to make alts, and use the DDs for their mains, and who knows what other unforeseen behavior.
On the plus side, if you have friends who you believe would enjoy the game, it's a fantastic time for them to start an account.
very ineffectively as well it seems.
I think we all need to stop wrongly assuming that their backup data is complete and accurate. We simply don't know enough to make such a speculation. It's possible that the reason some people were missed entirely by the second wave of fragment adjustments is that the backup process was flawed and there was no data, partial data, or incorrect data for some accounts. This is just one possible scenario. I'm not sure if that would make them look better or worse than having proper backups but being unable to do anything with them.
@BenTiger , They could reload an image of any person from May 7th with a your name followed by an underscore. Let the players decide for their own account which option they want. If they revert, they get rewarded with the package you describe. Since brilliant events are easy to discern, those could be moved over easily without harm to the account. If they choose to play on from where they are, all is well, no additional gifts/rewards....
@Sayrla If the “HP:WU customer service team” do indeed remove your posts, it might just be in order to comply with libel (defamation) laws.