2.13.0 Fragment Issue Resolution

1235730

Comments

  • cameramomcameramom Posts: 2 ✭✭
    #12227 May, 2020, 07:25 pm.

    Same here. I have a lot of pages just waiting to complete and place the last image to prestige, the green stars are all gone and I’m short to even place them for the first time (again) :(

  • DrakoniteDrakonite Posts: 1,552 ✭✭✭✭✭
    #12327 May, 2020, 07:27 pm.

    my Hogwarts School DADA classroom was:


    entirely gold capped pre frag #s may update

    it was entirely gold starred after that

    today gryf student, slytherin student and boggard cupboard are non starred....can you guys just ONCE do something w/o it having bugs? lmao


    that isnt the only such page.

  • MommadoraTonksMommadoraTonks Posts: 46 ✭✭
    #12427 May, 2020, 07:27 pm.

    Same here!

  • PolarRosePolarRose Posts: 12 ✭✭
    #12527 May, 2020, 07:28 pm.

    Gah! I got a bunch of new fragments just now, but then I lost a bunch too! Like my Peeves... I just finished him this morning...

  • Sjoerd97Sjoerd97 Posts: 19 ✭✭
    #12627 May, 2020, 07:28 pm.

    No, unfortunately I do not have screenshots. I do not make those but wish I did... lost multiple green stars. On the otherhands I could upgrade others pages due to the fix.

  • loukichevaloukicheva Posts: 2
    #12727 May, 2020, 07:28 pm.

    Too much time and runestones to place Occamy on this page. And where are my Occamies now 😭

    By the way I definitely haven’t seen 19 Newts, but here they are!

    The same problem on other pages.

  • FlacomanFlacoman Posts: 14 ✭✭
    #12827 May, 2020, 07:28 pm.

    This is a real bummer.

    You guys are working very hard on make us to stop play the game.

    Maybe if you ask us BEFORE you do this changes, we can have a ton of screenshots.

  • MrSciGuyMrSciGuy Posts: 975 ✭✭✭✭✭
    #12927 May, 2020, 07:29 pm.

    @hpwulola screenshots in moderation...

  • DaddarDaddar Posts: 26 ✭✭
    #13027 May, 2020, 07:29 pm.

    This is maddening. I have hundreds of fragments pouring in, yet some foundables I had maxed are now not. I’ve spent a half hour clicking and am only about 1/3 done. Do I stop? Continue? Throw my phone out the window?

  • WalkingPetWalkingPet Posts: 3 ✭✭
    #13127 May, 2020, 07:30 pm.

    @hpwulola

    After:

    Before:


  • HKR84HKR84 Posts: 34 ✭✭
    #13227 May, 2020, 07:30 pm.

    @LarixLaricina yep same here I have pages which I was finished with that are now showing not placed and ones I’ve placed in the last 2 weeks are gone 😞

  • olgademoscuolgademoscu Posts: 12 ✭✭
    #13327 May, 2020, 07:30 pm.

    Yeah I noticed the same.

    Just an example: I placed the Owl Lecturn sticker April 25th (15/15 fragments), and now it's back to not being placed at all (7/7 fragments).



  • IsThisMajorTomIsThisMajorTom Posts: 62 ✭✭✭
    #13427 May, 2020, 07:30 pm.

    I can't even start to say the amount of fragments I lost. For example, was waiting on 1 Arthur to prestige to gold, now I have no chairs and almost no moody. spent all week farming for challenge fragments on that page.


  • IsThisMajorTomIsThisMajorTom Posts: 62 ✭✭✭
    #13527 May, 2020, 07:30 pm.

    this oddities pages where finished gold. I even lost all doxies from the event


  • IsThisMajorTomIsThisMajorTom Posts: 62 ✭✭✭
    #13627 May, 2020, 07:30 pm.

    this oddities pages where finished gold. I even lost all doxies from the event


  • Mo5150Mo5150 Posts: 9 ✭✭
    #13727 May, 2020, 07:30 pm.

    I too am now missing fragments on all my pages. Here are 2 screenshots. One with green stars from earlier and one without from just now. Now it says I haven’t filled these fragments I filled them months ago


  • MrSciGuyMrSciGuy Posts: 975 ✭✭✭✭✭
    #13827 May, 2020, 07:30 pm.

    @hpwulola i don’t have screenshots of all of my registry pages from earlier today (wish I did). But I do have this as one example:


    Just yesterday I placed the image for the veil:


    Today this is what I see:


  • JenellelynJenellelyn Posts: 1
    #13927 May, 2020, 07:30 pm.

    The same thing happened to me! I have a few that show up for me to tap on for placement with the red dots but it does not cover all the foundables I had already placed.

  • DaniD19DaniD19 Posts: 6 ✭✭
    edited May 2020 #14027 May, 2020, 07:30 pm.

    None of my fragments have been returned, but I have lost most of my placed images with green stars. For example, on my Moving Staircase Frame I had all but Myrtle and the house cup placed. Now the others are not placed except for Professor Sprout. Which is still placed, not sure if this is because I caught her just as the fragment count changed.

    Post edited by DaniD19 on
  • LangjieLangjie Posts: 2
    #14127 May, 2020, 07:31 pm.

    same here. I lost a lot of my green stars

  • BenTigerBenTiger Posts: 603 ✭✭✭✭✭
    #14327 May, 2020, 07:31 pm.

    @hpwulola I haven't received any of my lost fragments, yet... but my pages were update with almost all of the green stars missing! Now, not only did I lose thousands of fragments during the first bug, I just lost thousands more!!!

  • JasonLYHJasonLYH Posts: 18 ✭✭
    #14427 May, 2020, 07:31 pm.

    @hpwulola it's a bit unrealistic to expect before screenshots, especially when you guys don't even tell us when this "fix" is going to happen.


    I'll say this now: do a server rollback *asap* before more damage is done.

  • sketchartystsketchartyst Posts: 4 ✭✭
    #14527 May, 2020, 07:32 pm.

    I lost many foundables too. I can’t remember all of them and have no screenshots. I feel really stupid for taking no screenshots and for placing everything again just now (I didn’t click the green stars this time luckily) without checking if I should first. Are there internal records, or am I doomed never to get them back? I’m sad and frustrated because I made so much progress recently : (

  • AntimonyCatAntimonyCat Posts: 7 ✭✭
    #14627 May, 2020, 07:32 pm.

    I can only report my changes in exploration fortress fragments, because I record those in a spreadsheet.


    Gryffindor quidditch banner went from placed, to unplaced with 5/14.

    Sword of gryffindor went from placed to unplaced with 5/7.

    Knight bus went from placed to unplaced with 11/14.


    Also a lot of messed up things in the challenges pages, but those are less frustrating to me.

  • LeahNoxLeahNox Posts: 12 ✭✭
    #14727 May, 2020, 07:33 pm.

    Unfortunately I don’t have any befores, but this is my after. I know for a fact that I had placed everything except for Gryfindor student and the boggart cabinet. I had placed the other three students, and then decided to go ahead and prestige them again because the cabinet takes me way longer. I believe the cabinet was at 6/30 even before the fix.

  • Mo5150Mo5150 Posts: 9 ✭✭
    #14827 May, 2020, 07:34 pm.

    I too am now missing fragments on all my pages. Here are 2 screenshots. One with green stars from earlier and one without from just now.

    @hpwulola

  • MegatronsaurusMegatronsaurus Posts: 1
    #14927 May, 2020, 07:34 pm.

    I lost most of my foundables I got from challenges between the first fragment update to now. AND I lost a ton of foundables I’d placed include rare/severe foundables.


    this is super yikes.

  • catapultingtcupcatapultingtcup Posts: 2 ✭✭
    #15027 May, 2020, 07:34 pm.

    I've gained back some images, sans green star. But. I've also lost fragments, most notably on the magical games and sports pages. I have been tracking those more closely due to the upcoming weekend event. However, I do not have screenshots as I did not know the update was already rolling out.

  • MrSciGuyMrSciGuy Posts: 975 ✭✭✭✭✭
    edited May 2020 #15127 May, 2020, 07:34 pm.

    Here’s another example @hpwulola.


    May 10th:


    Today:


This discussion has been closed.