@hpwulola so on gold and brilliant pages we can place an image then keep collecting fragments to place again instead of prestige carry over. Is there a count on how many times you place an image?
I just updated to the new version, based on the message that popped up when I logged in. It's a mess. My counts are all wrong. For eg, I had 15 Brilliant Angelina and now it shows the image placed, but the count says I have 0 out of 15. Same with the shield - image placed but the count says I have 0 out of 1. Also noticed that on version 2.13.0 that even when you return a foundable the count doesn't update. Bad timing doing this in the middle of a Brilliant event! There's no incentive now to continue.
Just another one of many, who lost way too many foundable fragments after prestiging most of my pages. I got the pop-up warning notification a few minutes later, telling me not to prestige. All of this could have been prevented for most of us, if that message had popped up immediately on loading the game. Please, Niantic, roll it back, if you can't give us all the fragments we lost.
Wow talk about crapping on your player base. The wife and I played heavily on CD Saturday to get G
Fred and George. We prestiged 3 times and used over 20 potent exstimulo potions during the day. And we got all our George and Fred's done on Gold page, now their number was reduced? Wow, all that effort for nothing.
Before judging the change in the numbers of foundable fragments needed per level, I will wait to see if it is part of a bigger change coming in the following weeks (new spells, assignments, lessons). It makes the games much more easy/finishable. We will see if it's part of a greater plan or if Niantic is sh00ting itself in the foot.
But what I find incredibly poorly thought is the way it was done in a hurry. No discussions with the community, changes based on complains at the start of the game nearly one year ago (not on the current game with lots of events and the knight bus), changes done in a hurry and bugged. From what I see, Niantic didn't really think of what to do with the "exceeding fragments", players complained that they will lose their efforts and they developed in a hurry a "transfer to the next level" that is bugged and unfair.
For an example, people who got 15 Professor McGonagall fragments could already prestige the page "Moving staircases" to bronze prior to the change. Instead of being at 0/14, they are now at 0/5 in bronze.
And people who only got 14 fragments would now be at 11/5 in Bronze, that would (maybe) transfer to 6/7 in silver,... Much more unfair than everybody being at 0/5 in Bronze.
So now, we have this situation :
- People who prestiged the pages when the change came in the game start next level at 0, the others will have a transfer of those fragments
- People who prestiged a page prior to the change are still at the start of this page, while players who didn't finish it will prestige it and transfer a lot of rare fragments to the next level(s)
This was really poorly designed and done in a hurry and makes me doubt a lot about the "bigger plan" theory.
To conclude, I'll just say that it is just a game and it was fun to prestige all those pages. And as I don't see WU as a competitive game, I don't care if other people will get their fragments transferred while I am at 0 everywhere. Seeing how the game just became much "easier", it is maybe better to still have a lot to do. But the way this change was made worries me for the future of the game...
I got lots of challenge points from the update. So, now I have over 14,000 scrolls and hundreds of both type of books. Still can't use them for lessons. No reward for the work. Get the priorities straight.
Please use the in-game communication to announce changes.
The biggest issue here has been communication. That is both by way of channel and clarity of the message.
Folks are decrying "Devs" or "QA", but the failure here is Product Management.
The various scenarios need to have been anticipated and requirements clarified. To the extent that what Dev did or QA tested did not align with what PM expected or was ultimately communicated, this all goes back to PM.
It seems like the likely failing is that "do this thing" was vague and various groups interpreted things differently.
Now there is pain from expectations gaps between both [(what you intended) and (what you did)] and [(what you told us to expect) and (what you did)]. oof
Regarding the challenge pages, it was much more fun before trying to get so many fragments, and it felt like amnachievement prestiging those pages. Ya know, it was something special, especially those Magical Devices and Wands.
Now however, I feel those pages have been ruined for good, and that the title 'Challenges', is more ironic than true. I can just hope they'll revert the fortress pages back to the way they were. Prestiging those pages felt rewarding, but now it's far too easy. The sense of achievement has gone for me and I've lost ther urge to play now
Well, I prestiged everything before they bothered adding the warning to update first so all my many extra fragments are gone. Feeling rather demoralised by all the lost work. Don't feel like it's worth playing until/unless they fix it either in case of roll-back or, if they don't bother fixing it, more sunk time.
@hpwulola possibly there's also a bug with rewards - I think I had 50 standard book of spells, did a wizarding challenge and it seemed to suggest I got -25 foundables as a reward or something. Obviously once it's all tidied it won't matter (since you'd never have more than the maximum, which is the case at the moment)
This morning I am less angry but I think I'm not really happy for update.
In my opinion it was a lack of communication because the promise was to carry over fragments.. yes, but forgetfulness was to mention that worked only for stickered.
I can understand their thoughts, if you have for example 48/49 of Firenze you haven't completed it. Ok, you can "earn" a prestige but they forgot those fragments are months and months of my time and effort, simply gone.
This is an example of my feelings: 21/21 Hagrid, earn gold and 0 Hagrid.
No, I'm not happy for this.
That's all.
ps: level 49, i've been playing since day one. feeling screwed.
Precisely Hoyot, ColonelBinface and others. There’s 3 separate issues here:
1) The update was only communicated here and not the half dozen other places it could have been. Most importantly in game.
2) The update has gone horribly wrong.
(But I don’t care too much about these two)
3) The update has rubbished the hard work of long-term dedicated players. I gave a couple of examples before. Here’s another. I’ve spent many hours the last few weeks working the Symbols of the Wizarding World pages. Now all for nothing.
Number 3) is the most important. I really can’t see me continuing to play unless the game reverts to the old target numbers.
it feels like they laid out a bottle of a pretty liquid without any explanation, then let us all drink from it, and hours later posted a warning that says “bleach - do not drink”
i really don’t care about those here who might rush to defend HPWU and assert their arguments that this is, in their opinion, not an apt analogy ... this is about how i feel, not how they feel about how i feel.
Dead right BussTopToyShop, can’t see me carrying on either unless they roll this back. I’ve spent forever trying to get some of these foundables and now I’ve lost loads of them and many of my achievements in this game have been cheapened. Now seems like a waste of time.
To those who don’t get it, imagine Niantic doing something similar with Pokemon Go and making all the Mythical and Legendary ones easy to get for everyone, after people have spent years tracking some of them down. It would be on the national news!!
This update is a disaster, great way to alienate the people who play the game.
All I can say is, that after the update a lot of my foundables where I spent countless hours collecting are gone.
My motivation to continue playing is near zero. What will happen on the next update, if it is of the same questionable quality?
Also what kind of communcation is that, to just put some posting in the forums and keeping all players in the game playing uninformed of the horrible errors the update introduced?
Did no one dare to pull the plug to limit the damage already done?
I am a software developer myself and from my experience I would recommend a rollback to the state before the update. And if you release an update do some thoroughly testing procedure in advance and not on the players back.
I, like many others, have prestiged all my pages before seeing any kind of warning not to prestige, and there wasn't even an in-game warning for me, I just saw it here and on social media after a while. Obviously I didn't assume that the update was bugged... I guess I should have.
I am just unhappy that the update has been launched without thoroughly verifying it and apparently without means of going back and getting back what we lost. I don't see how this will be solved and it frustrates me that my efforts were for nothing when a lot of people are going to get their extra fragments carried on just because I was unlucky enough to open my game earlier and/or not go online to see if there was any bug.
I get that a lot of people are unhappy about the fragment count itself; I personally think that it can be either positive and negative, but I am sure that you/we could make it work somehow. Now this bug/error/whatever with lost fragments is disastrous.
@hpwulola please communicate to all the devs that your long term, money paying players like me are going to leave in droves if you can’t rollover the fragments many of us lost if we prestiged before updating. I’m level 47, spent £tens not hundreds on this game. I audited my losses from not rolling over, and it represents months worth of gameplay / £100s equivalent in digital goods:
6 Buckbeak
9 Ridgebacks
9 Hagrids
9 Hippogriffs
13 Firenze
5 Swooping Evil
8 Knockturn Alley
8 Magic is might
8 Tom Riddle Snr gravestones
6 Percival Graves
7 Tom Riddle
9 Peeves
2 Hogwarts Cups
9 Moaning Myrtle
4 Owl lecturns
1 House Hourglasses
23 Sorting hats
9 each of the portraits of the founders of Hogwarts
3 portraits of wild boar
9 snapes
8 Sirius
8 Flying keys
5 Young Hermoine
1 Dumbledore
8 Wizard Chess Queen
6 Fred & Angelina
6 Hagrid & Whatshername
1 Hermione & Viktor
6 Veils
8 Magical Brethren
6 Buckets of brains
9 mad eyes
9 tonks
4 Ocamy
5 Newt Scamander
9 Moodys eye
2 Time turner
9 Whomping Willow
23 Flying car
9 wanted Sirius posters
7 Peruvian dragons
10 Welsh dragons
13 Chinese fireball dragons
incalulable magical devices and DA wands because the new scale for challenges has not been published.
unless remedied, this will be reported to Apple with a request to strike the game from the App Store: we paid money to acquire these digital goods - you are not entitled to delete them
This was the TOTALLY UNACCEPTABLE automated message I received when contacting support:
Support is unable to revert changes from this update and our support tools don't allow us to add to or edit Fragment counts. Your feedback will be considered as we work on ways to address these issues as well as a resolution for players that were affected.
Please stay tuned to our official channels where we’ll share more information and the steps we’re taking. Thank you for your patience.
Their support will have the game backed up prior to the update unless they are completely incompetent. I would suggest that they could revert the changes but it’s just too much trouble / difficult. If that’s the case then this seems like a good time to stop playing...how to ruin a game and alienate masses of players in 24 hours! In the circumstances they surely have to consider a roll back, trying to brazen it out will just see a huge drop off in the number of active players.
So I was one of many that prestiged the pages before getting any warning message. To be honest, I never got the warning message, my wife did but it was too late for both of us. Know countless hours of work as well as real money are gone.
Niantic has never really care about the players. I started playing Ingress since it was a close Beta and stopped when they did the terrible "prime" update and they stopped even trying the stop the wide spread spoofing and multi-accounts.
Knowing all this, I started playing HPWU because WB Games was part of it but I guess that did not matter.
An I going to stop playing?. No, no really but they will never ever see any more real money from me and of course I will no longer invest any real time and effort on the game either.
One thing is for sure, if you deal with Niantic, sooner rather than later you will get ******ed.
Love the new update. Im glad the counts have been adjusted because at times the high numbers and inability to "count" fragments after reaching a gold prestige felt overwhelming at times. While it seems everything rolled over for me, I think some of my doxies didn't make the transfer. I had 100 before the update (silver page) and while I have the green plus sign it says 0 when I think it should be 24. I haven't noticed anything else. Thanks for keeping the game fun!
@Digdet315 That is the exact response I expected to see, and has been the standard response for every issue where a rollback was considered by the players.
It is why I tried to caution about this update the moment I heard of it. I honestly don't think it is possible to do a rollback due to how the game data is stored. It has always been Niantic policy to push forward rather than step backwards.
I’m not asking for a rollback- I actually like the new scoring system... if it carried my foundable credits forward. But deleting hundreds of premium foundables because of an error of their making is fraudulent- these are digital goods we paid for gold to collect. The foundables need to be credited back or our money needs to be refunded. Anything else is theft.
@hpwulola can you extend the current brilliant event? I'm scared to continue playing in case I mess things up and lose even more foundables than I already have 🥺
@hpwulola Is it safe to play now? You said you would post here when it’s safe to prestige pages and @HPWUFazes posted on Discord last night that it’s safe but I haven’t seen anything from you here.
Comments
@hpwulola so on gold and brilliant pages we can place an image then keep collecting fragments to place again instead of prestige carry over. Is there a count on how many times you place an image?
I just updated to the new version, based on the message that popped up when I logged in. It's a mess. My counts are all wrong. For eg, I had 15 Brilliant Angelina and now it shows the image placed, but the count says I have 0 out of 15. Same with the shield - image placed but the count says I have 0 out of 1. Also noticed that on version 2.13.0 that even when you return a foundable the count doesn't update. Bad timing doing this in the middle of a Brilliant event! There's no incentive now to continue.
Just another one of many, who lost way too many foundable fragments after prestiging most of my pages. I got the pop-up warning notification a few minutes later, telling me not to prestige. All of this could have been prevented for most of us, if that message had popped up immediately on loading the game. Please, Niantic, roll it back, if you can't give us all the fragments we lost.
Wow talk about crapping on your player base. The wife and I played heavily on CD Saturday to get G
Fred and George. We prestiged 3 times and used over 20 potent exstimulo potions during the day. And we got all our George and Fred's done on Gold page, now their number was reduced? Wow, all that effort for nothing.
Hello,
Level 49 professor.
Before judging the change in the numbers of foundable fragments needed per level, I will wait to see if it is part of a bigger change coming in the following weeks (new spells, assignments, lessons). It makes the games much more easy/finishable. We will see if it's part of a greater plan or if Niantic is sh00ting itself in the foot.
But what I find incredibly poorly thought is the way it was done in a hurry. No discussions with the community, changes based on complains at the start of the game nearly one year ago (not on the current game with lots of events and the knight bus), changes done in a hurry and bugged. From what I see, Niantic didn't really think of what to do with the "exceeding fragments", players complained that they will lose their efforts and they developed in a hurry a "transfer to the next level" that is bugged and unfair.
For an example, people who got 15 Professor McGonagall fragments could already prestige the page "Moving staircases" to bronze prior to the change. Instead of being at 0/14, they are now at 0/5 in bronze.
And people who only got 14 fragments would now be at 11/5 in Bronze, that would (maybe) transfer to 6/7 in silver,... Much more unfair than everybody being at 0/5 in Bronze.
So now, we have this situation :
- People who prestiged the pages when the change came in the game start next level at 0, the others will have a transfer of those fragments
- People who prestiged a page prior to the change are still at the start of this page, while players who didn't finish it will prestige it and transfer a lot of rare fragments to the next level(s)
This was really poorly designed and done in a hurry and makes me doubt a lot about the "bigger plan" theory.
To conclude, I'll just say that it is just a game and it was fun to prestige all those pages. And as I don't see WU as a competitive game, I don't care if other people will get their fragments transferred while I am at 0 everywhere. Seeing how the game just became much "easier", it is maybe better to still have a lot to do. But the way this change was made worries me for the future of the game...
Cheers from Belgium
I got lots of challenge points from the update. So, now I have over 14,000 scrolls and hundreds of both type of books. Still can't use them for lessons. No reward for the work. Get the priorities straight.
Please use the in-game communication to announce changes.
The biggest issue here has been communication. That is both by way of channel and clarity of the message.
Folks are decrying "Devs" or "QA", but the failure here is Product Management.
The various scenarios need to have been anticipated and requirements clarified. To the extent that what Dev did or QA tested did not align with what PM expected or was ultimately communicated, this all goes back to PM.
It seems like the likely failing is that "do this thing" was vague and various groups interpreted things differently.
Now there is pain from expectations gaps between both [(what you intended) and (what you did)] and [(what you told us to expect) and (what you did)]. oof
snafu ... that about sums it up
Regarding the challenge pages, it was much more fun before trying to get so many fragments, and it felt like amnachievement prestiging those pages. Ya know, it was something special, especially those Magical Devices and Wands.
Now however, I feel those pages have been ruined for good, and that the title 'Challenges', is more ironic than true. I can just hope they'll revert the fortress pages back to the way they were. Prestiging those pages felt rewarding, but now it's far too easy. The sense of achievement has gone for me and I've lost ther urge to play now
So apparently the update itself was also bugged...
I guess a rollback would be the way to go for sure then. Before its too late.
Well, I prestiged everything before they bothered adding the warning to update first so all my many extra fragments are gone. Feeling rather demoralised by all the lost work. Don't feel like it's worth playing until/unless they fix it either in case of roll-back or, if they don't bother fixing it, more sunk time.
@hpwulola possibly there's also a bug with rewards - I think I had 50 standard book of spells, did a wizarding challenge and it seemed to suggest I got -25 foundables as a reward or something. Obviously once it's all tidied it won't matter (since you'd never have more than the maximum, which is the case at the moment)
This morning I am less angry but I think I'm not really happy for update.
In my opinion it was a lack of communication because the promise was to carry over fragments.. yes, but forgetfulness was to mention that worked only for stickered.
I can understand their thoughts, if you have for example 48/49 of Firenze you haven't completed it. Ok, you can "earn" a prestige but they forgot those fragments are months and months of my time and effort, simply gone.
This is an example of my feelings: 21/21 Hagrid, earn gold and 0 Hagrid.
No, I'm not happy for this.
That's all.
ps: level 49, i've been playing since day one. feeling screwed.
Precisely Hoyot, ColonelBinface and others. There’s 3 separate issues here:
1) The update was only communicated here and not the half dozen other places it could have been. Most importantly in game.
2) The update has gone horribly wrong.
(But I don’t care too much about these two)
3) The update has rubbished the hard work of long-term dedicated players. I gave a couple of examples before. Here’s another. I’ve spent many hours the last few weeks working the Symbols of the Wizarding World pages. Now all for nothing.
Number 3) is the most important. I really can’t see me continuing to play unless the game reverts to the old target numbers.
it feels like they laid out a bottle of a pretty liquid without any explanation, then let us all drink from it, and hours later posted a warning that says “bleach - do not drink”
i really don’t care about those here who might rush to defend HPWU and assert their arguments that this is, in their opinion, not an apt analogy ... this is about how i feel, not how they feel about how i feel.
Dead right BussTopToyShop, can’t see me carrying on either unless they roll this back. I’ve spent forever trying to get some of these foundables and now I’ve lost loads of them and many of my achievements in this game have been cheapened. Now seems like a waste of time.
To those who don’t get it, imagine Niantic doing something similar with Pokemon Go and making all the Mythical and Legendary ones easy to get for everyone, after people have spent years tracking some of them down. It would be on the national news!!
This update is a disaster, great way to alienate the people who play the game.
All I can say is, that after the update a lot of my foundables where I spent countless hours collecting are gone.
My motivation to continue playing is near zero. What will happen on the next update, if it is of the same questionable quality?
Also what kind of communcation is that, to just put some posting in the forums and keeping all players in the game playing uninformed of the horrible errors the update introduced?
Did no one dare to pull the plug to limit the damage already done?
I am a software developer myself and from my experience I would recommend a rollback to the state before the update. And if you release an update do some thoroughly testing procedure in advance and not on the players back.
Hi all
I, like many others, have prestiged all my pages before seeing any kind of warning not to prestige, and there wasn't even an in-game warning for me, I just saw it here and on social media after a while. Obviously I didn't assume that the update was bugged... I guess I should have.
I am just unhappy that the update has been launched without thoroughly verifying it and apparently without means of going back and getting back what we lost. I don't see how this will be solved and it frustrates me that my efforts were for nothing when a lot of people are going to get their extra fragments carried on just because I was unlucky enough to open my game earlier and/or not go online to see if there was any bug.
I get that a lot of people are unhappy about the fragment count itself; I personally think that it can be either positive and negative, but I am sure that you/we could make it work somehow. Now this bug/error/whatever with lost fragments is disastrous.
To add to my growing list of problems, after I’ve updated the app, now when I go into the registry page, the whole game hangs.
Anybody else with this issue?
@hpwulola please communicate to all the devs that your long term, money paying players like me are going to leave in droves if you can’t rollover the fragments many of us lost if we prestiged before updating. I’m level 47, spent £tens not hundreds on this game. I audited my losses from not rolling over, and it represents months worth of gameplay / £100s equivalent in digital goods:
6 Buckbeak
9 Ridgebacks
9 Hagrids
9 Hippogriffs
13 Firenze
5 Swooping Evil
8 Knockturn Alley
8 Magic is might
8 Tom Riddle Snr gravestones
6 Percival Graves
7 Tom Riddle
9 Peeves
2 Hogwarts Cups
9 Moaning Myrtle
4 Owl lecturns
1 House Hourglasses
23 Sorting hats
9 each of the portraits of the founders of Hogwarts
3 portraits of wild boar
9 snapes
8 Sirius
8 Flying keys
5 Young Hermoine
1 Dumbledore
8 Wizard Chess Queen
6 Fred & Angelina
6 Hagrid & Whatshername
1 Hermione & Viktor
6 Veils
8 Magical Brethren
6 Buckets of brains
9 mad eyes
9 tonks
4 Ocamy
5 Newt Scamander
9 Moodys eye
2 Time turner
9 Whomping Willow
23 Flying car
9 wanted Sirius posters
7 Peruvian dragons
10 Welsh dragons
13 Chinese fireball dragons
incalulable magical devices and DA wands because the new scale for challenges has not been published.
unless remedied, this will be reported to Apple with a request to strike the game from the App Store: we paid money to acquire these digital goods - you are not entitled to delete them
This was the TOTALLY UNACCEPTABLE automated message I received when contacting support:
Support is unable to revert changes from this update and our support tools don't allow us to add to or edit Fragment counts. Your feedback will be considered as we work on ways to address these issues as well as a resolution for players that were affected.
Please stay tuned to our official channels where we’ll share more information and the steps we’re taking. Thank you for your patience.
https://community.harrypotterwizardsunite.com/en
https://twitter.com/NianticHelp
Their support will have the game backed up prior to the update unless they are completely incompetent. I would suggest that they could revert the changes but it’s just too much trouble / difficult. If that’s the case then this seems like a good time to stop playing...how to ruin a game and alienate masses of players in 24 hours! In the circumstances they surely have to consider a roll back, trying to brazen it out will just see a huge drop off in the number of active players.
Eldraed -well said (on both your posts since my last one) Absolutely spot on.
So I was one of many that prestiged the pages before getting any warning message. To be honest, I never got the warning message, my wife did but it was too late for both of us. Know countless hours of work as well as real money are gone.
Niantic has never really care about the players. I started playing Ingress since it was a close Beta and stopped when they did the terrible "prime" update and they stopped even trying the stop the wide spread spoofing and multi-accounts.
Knowing all this, I started playing HPWU because WB Games was part of it but I guess that did not matter.
An I going to stop playing?. No, no really but they will never ever see any more real money from me and of course I will no longer invest any real time and effort on the game either.
One thing is for sure, if you deal with Niantic, sooner rather than later you will get ******ed.
Love the new update. Im glad the counts have been adjusted because at times the high numbers and inability to "count" fragments after reaching a gold prestige felt overwhelming at times. While it seems everything rolled over for me, I think some of my doxies didn't make the transfer. I had 100 before the update (silver page) and while I have the green plus sign it says 0 when I think it should be 24. I haven't noticed anything else. Thanks for keeping the game fun!
@Digdet315 That is the exact response I expected to see, and has been the standard response for every issue where a rollback was considered by the players.
It is why I tried to caution about this update the moment I heard of it. I honestly don't think it is possible to do a rollback due to how the game data is stored. It has always been Niantic policy to push forward rather than step backwards.
I’m not asking for a rollback- I actually like the new scoring system... if it carried my foundable credits forward. But deleting hundreds of premium foundables because of an error of their making is fraudulent- these are digital goods we paid for gold to collect. The foundables need to be credited back or our money needs to be refunded. Anything else is theft.
@hpwulola can you extend the current brilliant event? I'm scared to continue playing in case I mess things up and lose even more foundables than I already have 🥺
@hpwulola Is it safe to play now? You said you would post here when it’s safe to prestige pages and @HPWUFazes posted on Discord last night that it’s safe but I haven’t seen anything from you here.
I'm so confused as to what we can and can't do, and being in the middle of a Brilliant Event seems unusually cruel.