Fortresses don’t work at all for me. Tutorial constantly plays.

SummerG27SummerG27 Posts: 4 ✭✭
in Archive #1 latest comment 05 May, 2020, 05:58 pm.

When I enter a fortress HP’s tutorial always plays. I always get an error when I choose a chamber in fortresses. When I click on a chamber an error pops up and I can only click a restart button. I have uninstalled and reinstalled several times with no avail. Restarting does not solve anything. I cannot do any wizarding challenge. I have only ever done 1 and cannot do anymore. I have reported this and no one have not given a reply. Can someone please help or look at my account? I’m playing on iOS.

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  • AzileLunaAzileLuna Posts: 1
    #224 April, 2020, 04:38 am.

    I’m in the same boat.

    Can someone please reply and/or fix this annoying bug??

  • motipuchumotipuchu Posts: 3
    edited April 24 #324 April, 2020, 04:56 am.

    Same happens with me months before. Reported this bug but not get any solution. Someone please remove this bug so I can play fortresses. I am an android player

  • SummerG27SummerG27 Posts: 4 ✭✭
    #524 April, 2020, 12:43 pm.

    My husband has a Google Pixel 2 and is only level 10 and he has access to the Knight Bus and can get in to the rune chambers. I have an iPhone XR and I am level 25 and still can’t. This needs to be fixed!

  • SummerG27SummerG27 Posts: 4 ✭✭
    #624 April, 2020, 12:46 pm.

    @hpwulola can you please help?

  • hpwulolahpwulola Posts: 797 admin
    #724 April, 2020, 04:57 pm.

    @SummerG27 @motipuchu @AzileLuna I progressed through the tutorial on your accounts. This should solve this issue. Let me know if you are able to access Wizarding Challenges!

  • SummerG27SummerG27 Posts: 4 ✭✭
    #824 April, 2020, 05:24 pm.

    @hpwulola you are my hero!! It is finally fixed. Thank you so much!

  • hpwulolahpwulola Posts: 797 admin
    #924 April, 2020, 05:29 pm.

    Wonderful! 😁 Hope to see you in the Hogwarts Fortress!

  • GhengisCoxGhengisCox Posts: 2
    #1024 April, 2020, 05:54 pm.

    Sorry... which tutorial where? I have this issue and have for some time but now have confirmed it isn’t my data network but my game itself. I cannot find any tutorials anywhere.

  • HPWUblueHPWUblue Posts: 420 mod
    #1124 April, 2020, 06:57 pm.

    Hi @GhengisCox, thanks for reaching out!

    It's a tutorial that guides you on your first Wizarding Challenge. Some players may not see the tutorial but receive an error message instead. Nonetheless, I've attempted a fix on your account. Try entering the Fortress now and let me know how it goes!

  • motipuchumotipuchu Posts: 3
    #1224 April, 2020, 07:38 pm.

    @hpwulola thank you so much for fixing this. I m now able to do my first fortress challenge. Many many many thanks to you

  • GhengisCoxGhengisCox Posts: 2
    #1324 April, 2020, 08:54 pm.

    @hpwulola thank you so much! Whatever you did fixed it! Many thanks friend....

  • MamaLiretteMamaLirette Posts: 2
    #1425 April, 2020, 12:30 am.

    My sons account has had the same problem. He completed the fortresses tutorial and gets an error message every time he goes to the second chamber.

  • DuGardianDuGardian Posts: 1
    #1525 April, 2020, 02:38 am.

    I’m have the exact same problem. I have an iPhone 11

  • CinddeleCinddele Posts: 4
    #1625 April, 2020, 07:37 am.

    Hi, I have tried to get into many fortresses and it gives me an error network msg and I have to restart the game all over. PLEASE HELP!!!

  • LunaPinkyLunaPinky Posts: 2
    #1725 April, 2020, 08:07 am.

    I have the same error on my account... thought the night bus update might have finally resolved my issue. But it hasn’t I still can’t access it

  • HPWUblueHPWUblue Posts: 420 mod
    #1825 April, 2020, 03:19 pm.

    @DuGardian @Cinddele @LunaPinky thank you for reporting this in the Community! I've attempted a fix on your accounts. Can you try again?


    Hi @MamaLirette! Please share your son's Code Name, I'll look into it!

  • BobPicklelilyBobPicklelily Posts: 1
    #1925 April, 2020, 03:25 pm.

    I'm having the same issue.

  • HPWUblueHPWUblue Posts: 420 mod
    #2025 April, 2020, 03:32 pm.

    @BobPicklelily you should be able to enter the Fortress now. Let me know if it persists!

  • MamaLiretteMamaLirette Posts: 2
    #2125 April, 2020, 05:05 pm.

    @HPWUblue His username is Bl528

  • LunaPinkyLunaPinky Posts: 2
    #2225 April, 2020, 06:28 pm.

    Yes that’s great. It’s working now, Thank-you so much

  • ZobbeEZobbeE Posts: 1
    #2325 April, 2020, 09:21 pm.

    I have never been able to get into a fortress. I have uninstalled the game multiple times. I just want the full game experience.

    please help

  • Raestar23Raestar23 Posts: 2
    #2425 April, 2020, 11:30 pm.

    I also get a ‘wireless network’ error and told to restart. It’s never worked for me :(

  • DouglasOsbornDouglasOsborn Posts: 5 ✭✭
    #2526 April, 2020, 01:08 am.

    My wife and I have the same issue. We were able to do like 1 challenge and then it always errors out, both regular fortresses and the new Knight Bus. I have an android Samsung Galaxy S7 and she is playing on an iPhone 6S. We have a strong 5 bar 5G connection so it's not for lack of a good connection.Very frustrating.

  • DouglasOsbornDouglasOsborn Posts: 5 ✭✭
    #2626 April, 2020, 01:32 am.
  • DouglasOsbornDouglasOsborn Posts: 5 ✭✭
    #2726 April, 2020, 01:37 am.

    HPWUBLUE or HPWULOLA can either of you manually advance my account through the Wizarding Fortress tutorial please? I believe that is probably why I keep erroring out. Thanks!! :)

  • CinddeleCinddele Posts: 4
    #2826 April, 2020, 03:28 am.

    @HPWUblue thank you, I can finally enter the fortress

  • HPWUblueHPWUblue Posts: 420 mod
    #2927 April, 2020, 05:43 pm.

    @MamaLirette @ZobbeE @Raestar23 try to enter the Fortress now, and let me know if the issue persists. Thanks!

  • HPWUblueHPWUblue Posts: 420 mod
    #3027 April, 2020, 05:47 pm.

    @DouglasOsborn I've attempted a fix on your account, you should be able to participate now. Could you get back to us with your wife's Code Name, so I can look into the issue affecting that account as well?

  • HPWUblueHPWUblue Posts: 420 mod
    #3127 April, 2020, 05:52 pm.

    Thanks for the follow-up @LunaPinky!


    @Cinddele yay!🎉

This discussion has been closed.