Reduction in graphics

NaimaNaima Posts: 7 ✭✭
in Archive #1 latest comment 08 May, 2020, 07:20 am.

There seems to be quite a drop in graphics today. I'm on OnePlus 5T running Android 9, but I know numerous people on other phones complained about the same thing. Some have Huaweis, Pixels, Xperias. Seem to all be on androids, not sure about other OS.

The screenshot shows the pixelated shadows in encounters, though the colours on the map seem to be somewhat washed off as well.


Doesn't look like it's a phone issue as it would be much more an isolated thing rather than happen to a whole bunch of people at the same time. Not likely connected to the update either because I'm still on 2.11, but someone said they updated to 2.12 hoping it'll fix and it didn't.

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Resolved · Last Updated

Fixed with Update 2.13

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  • qLemonqLemon Posts: 1
    edited April 16 #216 April, 2020, 11:35 am.

    Hey!

    I'm still on 2.11, but someone said they updated to 2.12 hoping it'll fix and it didn't.

    I can confirm this. I was on 2.11 too, and saw the same graphics issue.

    I updated to 2.12.0 and downloaded ALL new assets, but the issue is still there! 😕


    P.S. Samsung S10 Plus

  • SagovicSagovic Posts: 13 ✭✭
    #316 April, 2020, 11:50 am.

    Same issue here, updating to 2.12 didn't solve anything. The only difference from yesterday is that traces on map are less colorful.

  • HPWUblueHPWUblue Posts: 420 mod
    #416 April, 2020, 07:48 pm.

    Hi folks, thanks for flagging this! Our team is investigating this issue. Check out our help article for more information: Appearance of game assets may appear different for some Android devices

  • o0Sovjet0oo0Sovjet0o Posts: 0
    #517 April, 2020, 05:26 pm.

    Hello everyone,


    After the recent update I have permanent low fps in my game. It's unplayable really.


    I use a Oneplus 6T, reinstalled the game, didn't work sadly.


    It looks like battery saver is permanently on, however the switch doesn't work.


    Please fix this, for I really want to go back playing again.


    Kind regards,


    Sovjet

  • KouzelnyDedecekKouzelnyDedecek Posts: 2
    #618 April, 2020, 11:05 am.

    Yes, i have same problem with OnePlus 6T. Battery saver switch doesn't work. Low fps.

  • PhantomPatronusPhantomPatronus Posts: 3 ✭✭
    #721 April, 2020, 03:25 pm.

    Still having issues with this on my galaxy S9. Traces are awful.

  • NaimaNaima Posts: 7 ✭✭
    #828 April, 2020, 06:40 pm.

    @HPWUblue is there any update at all..? The help article provided has no information other than the fact it's being investigated since the day the issue was picked up.

  • HidrazonaHidrazona Posts: 58 ✭✭✭
    #928 April, 2020, 09:24 pm.

    I had the same apparent graphic quality drop after the recent patch. I'm playing on an ASUS ROG Phone.

  • HPWUrobertHPWUrobert Posts: 468 admin
    #1029 April, 2020, 05:33 pm.

    Hi everyone, we have a fix for this issue coming in an upcoming release. Thanks for your patience

  • Adios1227Adios1227 Posts: 2
    #1106 May, 2020, 08:20 pm.

    Hi, I'm on version 2.12.1.21989855.d221187.a220974, my device is Pixel 4


    It's still laggy, it's been almost one moth, I'm so missing that smooth experience..

  • Adios1227Adios1227 Posts: 2
    #1206 May, 2020, 11:24 pm.

    Updated: Wow, it is smooth now! Thank you.

  • SagovicSagovic Posts: 13 ✭✭
    #1308 May, 2020, 07:20 am.

    Galaxy S9 is now smooth again, S20+ is not.

This discussion has been closed.