Thank you for your report @Surycc. Sorry to hear about your recent issue. Please select 'Billing, Purchases, and Items' so that we can take a look and help you out with your lost Runestone.
#ACUMEN , thank you!
I am playing like two days and already habe issues sadly 🙈.
Yesterday I managed to go into a Fortress once and fight with a wisard.
But then I kept getting Errors, bei every single Fortress wanting me to restart the game. I made pictures. I tryed also, the same Fortress i fought in - also not working.
I wanted to write yesterday but I remembered that i haven't downloaded All assets of the Game. Then I did, and today I tryed again... the same Error (No wonder that there are two pictures of the same Fortress issue - One ist from yesterday and one today).
I'll be really really happy if someone can help me with this.
Much love to you all.
Still having issues with completing wizarding challenges, have reported this numerous times but still have not been able to get into this part of the game. I have deleted and reistalled the game. This has been since October. Missing out on completing the brilliant events that have happened, and the daily challenges. If there a fix for this? It makes playing the game very frustrating. I have over 200 rune stones but can not use them.
@inesiz can you try again?
@Union try entering another chamber.
I’m in the UK and I have the same problem. Every time I try to enter a challenge I get an error message and then get kicked out the game. What can I do to fix this error?
I will try that, thank you. Out of interest is it my phone? I have a H P20 lite..
I have a fortress that kicks me out nearly every time the other one in my area is ok it is really wierd
five mins ago is this what others are getting and why has it suddenly started again
I appear to just randomly receive a wireless connection error (usually in the middle of a fortress battle), but I just got it simply trying to pick up an erumpent horn. This has been going on for weeks. I've already submitted a bug report and have lost many runestones and potions. I know a lot of other people are having the same problem as it's all over the Facebook groups. These are the errors I receive:
same - lost 10 potions and a runestone as I was mid game.
This happens to me almost every day. Usually I report it in the in-game chat with support but they directed me here.
Hi I lost a runestone just now while doing a fortress battle. I used a level 3 Care of Magical Creatures runestone on an AT&T sponsored fortress. I was on Tower Chamber V. Halfway thru the battle the game glitched out and an error message saying I had lost connection popped up, kicking me out of the fortress. I would like my runestone back please.
It just happened to me a second and third time in my fortress farming this afternoon.
I used a Level 3 Care of Magical Creatures runestone and it was on the AT&T sponsored fortress, Tower Chamber V. Grand total in the last hour I've lost three Level 3 Care of Magical Creatures Runestones.
@DEMONIKA1 I tried a fix on your account can you try to enter a chamber again?
@Union it's not your phone. Crashing when you tap a Chamber usually happens when skipping through the first WC tutorial too fast or a connection error occurred during the tutorial.
Also as a bit of clarification, the issue from the OP details an issue where the a player experiences a crash when tapping to start the Challenge from the Chamber lobby. Your issue was crashing as soon as you tapped or entered a Chamber to wait for the lobby countdown to begin.
@CHANDOR519 in the 2 top images, I see 'LTE' and in the last image I see '4G LTE'. While you're playing the game, is it fair to say that your connection status will show/transition between LTE and 4G LTE?
Hi Wizards Unite Support,
I've just experienced again the connectivity issue in fortress battles and I've lost 3 level 2 runes from Wonders of Wizarding World. Please note that I've restarted the application after it crashed 2 times, but still the same problem. It crashed when I've tried to select the first foe.
As I previously mentioned, I don't have connection issue and this started to happen since the last 1 or 2 updates came in.
Can I have my runes back and I hope this issue will be fixed soon. It is too annoying to write reports for each lost rune.
I've faced this problem on the community day as well (didn't raise a report).
Players may get a Wireless Network Error at any point during a Wizarding Challenge. Some players are unable to return to the Challenge.
Note: If you need to speak to Support about lost items, please select 'Items or Purchases' from the in-app support options:
Suitcase > Settings > Help/Legal > Get Support > Contact Us
Currently I'm not able to do any of these challenges I don't know why because I used to be able to until the update?
Hi @LilBritt1990 can you try again? Can you also tell me if you closed the app or experienced a network error during the WC tutorial?
Error message and kicked out of the ATT Store Fortress at Bella Tera mall in Huntington Beach, CA.
I was in runes chamber V using a brilliant event room. I defeated a pixie and was battling a werewolf and got the connection drop error. I moved closer to the fortress and entered it again and did runes chamber V again defeated the pixie and started to battle the werewolf and was kicked out a second time same connection error. Both times I lost my brilliant event rune. Very frustrated. I wish you all could fix these wizard challenge errors.
Hi from New Zealand, I have not been able to enter a fortress for ages and get the same wireless network error message as above.
Playing on an android phone. Look forward to advice.
Hi from Germany,
I have the same Issue. Tried reinstalling and other possible solutions but nothing worked.
And everytime I go in the Fortress the Messages from Harry Potter are popping up like it is the first time I´m in a Fortress...
I am having the same error. I’ve reported it several times as well and also tried multiple fortresses and all fixes listed. Is there any way to resolve it?
I also have this issue. I tried a different device, uninstalled, reinstalled and nothing seems to change. I also get the tutorial every time I try.
Hi I am in Canada and I am experiencing this exact same issue. I was able to enter my first fortress and finish the first stage but I had to leave and couldn't complete it, Now no matter which fortress I enter the screen is the same as that first fortress I entered and it shows like I completed the first stage. When I click on anything it gives me a wireless error and asks me to restart. I have done this many different times and still, the same issue. Please help
I have tried three times to battle today, and I get a "Server error accessing the Wizarding Challenge" message. I lose my rune and have to force close and reopen.
Per another post, here are the steps to get your potions and runes back from the fortress drop out. Thanks @Acumen for writing this so well.
Hi I am having the same problem ever since I started —can’t enter chamber due to network error, and challenge tutorial keeps coming up. Have tried all the things recommended , including reinstalling several times. Was able to enter a chamber only once out of dozens of tries. @HPWUrobert @HPWULola - it seems like you have fixed this for others who have had this problem, can you possibly help me out?