Known Issues

HPWUrobertHPWUrobert Posts: 719 admin
edited October 23 in Report a Bug #1 latest comment 14 August, 2020, 06:08 pm.

Hey everyone! We will be documenting the top Known Issues in this post. You can refer to this before posting a new bug report. Please bookmark for future updates. Thanks!

October 23rd

Top Known Issues

  1. Inconsistent Trace Beam visualizations and Encounter threat-level
  2. Android black screen with only menu buttons
  3. iOS purchasing errors
  4. Profession Appraisal rating is incorrect or gets reverted to an incorrect value
  5. Persistent red badge notifications on SOS Training nodes
  6. Approved Wayspots do not sync
  7. Mystery items have a low drop rate or do not appear


October 9th

Top Known Issues

  1. Inconsistent Trace Beam visualizations and Encounter threat-level
  2. Android black screen with only menu buttons
  3. iOS purchasing errors
  4. Profession Appraisal rating is incorrect
  5. Profession Achievement progress reverts to an incorrect value
  6. Persistent red badge notifications on SOS Training nodes
  7. Approved Wayspots do not sync
  8. Network error caused by Baby Norwegian Ridgeback Encounter


October 2nd

Top Known Issues

  1. Inconsistent Trace Beam visualizations and Encounter threat-level
  2. Android black screen with only menu buttons
  3. iOS purchasing errors
  4. Profession Appraisal rating is incorrect
  5. Profession Achievement progress reverts to an incorrect value
  6. Persistent red badge notifications on SOS Training nodes
  7. Approved Wayspots do not sync
  8. Network error caused by Baby Norwegian Ridgeback Encounter


Known Issues affecting Update 2.15.0

September 17th

  • The Threat meter sound effects and visual effects may continue to loop when selecting a Potion to use following the purchase of a Dawdle Draught
  • Android only: Opening the Android back button tray will force the player to exit from the Potion selection menu.
  • SFX may persist throughout gameplay when the player skips the 'Walk 0.25 Kilometres' bonus rewards animation. Restarting the app will resolve this issue. 
  • The Ministry ID may display a Profession Appraisal rating even if the player has yet to access the Training menu. 
  • Wizarding level 61 can display in the rewards flow when a player successfully completes an Encounter or Wizarding Challenge after reaching level 60. Wizarding level 60 is the highest achievable level.
  • Inconsistent SOS Training badge notifications.
  • Traces revealed through Trace Charm can disappear from the Map. Restarting the app may help return those Traces. 
  • The player may be taken to the Map and receive an error after launching the game via push notification after a Potion has finished brewing. 
  • Text errors displayed on Greenhouse Charm Expertise page:
    • "Bonus Fragments" instead of "Bonus ingredients"
    • “Bonus Wizarding and Family XP Provided” instead of “Spellcast Duration”


Ongoing Issues

  1. Daily Tasks do not progress until you visit the Daily Task menu. 
    1. Tap the Assignments button and view the tasks to start earning progress each day.
  2. Players who missed the new user tutorial and are missing HUD buttons from the Map, submit an in-app ticket for additional help.
    1. Suitcase -> Settings -> Help/Legal -> Contact Us -> General -> Map
  3. Submit an in-app ticket for help if the Magical Me avatar is stuck in a T-Pose following a Wizarding Challenge error.
    1. Suitcase -> Settings -> Help/Legal -> Contact Us -> General -> Fortresses -> More Options; Wizarding Challenges
  4. Submit an in-app ticket for help with an error following the Wizarding Challenge tutorial with Harry Potter. 
    1. Suitcase -> Settings -> Help/Legal -> Contact Us -> General -> Fortresses -> More Options; Wizarding Challenges


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