Redacted Report Issue/ No Sign of Mystery Objects

20grife20grife Posts: 11 ✭✭
in General Questions #1 latest comment 01 December, 2020, 06:25 pm.

Hi. I’ve recently just begun playing again, and I haven’t had any sign of the Redacted Report. I was wondering if it’s a possible bug with my game? Are others experiencing this issue? Is there a catch rate that I should know about (I already am aware it’s random) but is it really a 1/500 foundable-chance? (That number is how many foundables I’ve returned since picking Wizards Unite up again, and having no sign of the Redacted Report Mystery Object. Again, just wondering! (Sorry for all the parenthesis... I’ve never posted on a forum before.)



  • 20grife20grife Posts: 11 ✭✭
    #231 July, 2020, 11:37 pm.

    Oh also the support bot on my game is stuck on asking about which categories most accurately describes your question, and then not following up with any category options. :/

  • LycindelleLycindelle Posts: 441 ✭✭✭
    #331 July, 2020, 11:40 pm.

    @20grife There seems to be a bug with mystery items since one of the last updates. There also seems to be a way to fix this bug on individual accounts. Maybe @HPWUTeam can help?

    If you want to learn more about this bug, this bug is also discussed here:

    and here:

  • 20grife20grife Posts: 11 ✭✭
    #431 July, 2020, 11:44 pm.

    Okay I’m really new to forums, as I mentioned before. How do I contact the HPWU team? (My support/contact tab is broken in game. I suppose that’s a whole separate issue.) Thanks for your reply btw, I appreciate it.

  • 20grife20grife Posts: 11 ✭✭
    #531 July, 2020, 11:47 pm.

    Oh I forgot to put @Lycindelle on that reply. I don’t know if you’ll be notified or not, otherwise. Sorry.

  • LycindelleLycindelle Posts: 441 ✭✭✭
    #601 August, 2020, 12:13 am.

    @20grife I tagged the HPWUTeam so they will get a notification. You don't need to contact them anymore.

    If you follow the second link to the thread in the report-a-bug-section and leave a comment there, this will be moved up to the newest bug reports again.

  • BorisbadgerBorisbadger Posts: 1 ✭✭
    #721 August, 2020, 02:36 pm.

    I’m having exactly the same problem. I’m level 25 and no sign of the redacted report or the other one I need. I’ve played a lot and still nothing has randomly dropped I literally have the first newspaper and that’s it.

  • QoueenQoueen Posts: 1 ✭✭
    #801 September, 2020, 12:00 pm.

    im almost at lvl 28 and i have the same promblem, when Will they fix it?:(

  • UnctiusUnctius Posts: 8 ✭✭
    #925 September, 2020, 12:32 am.

    Level 33. When will I find these??SOS assignments. I don’t have redacted report or London five transcript.

  • UnctiusUnctius Posts: 8 ✭✭
    #1025 September, 2020, 12:32 am.

    @HPWUTeam please advise

  • EmpJ2002EmpJ2002 Posts: 2 ✭✭
    #1129 September, 2020, 01:53 am.

    I'm on level 35 and have only found the Daily Prophet newspaper.

  • ScarletB12ScarletB12 Posts: 93 ✭✭
    #1229 September, 2020, 04:34 pm.

    They really don't seem to be bothered. I have been asking support weekly for over 2 months....'we're investigating', 'no estimate on a ffix', 'keep trying'

    @HPWUTeam really seems to have zero interest in addressing this 😕

  • BenTigerBenTiger Posts: 452 ✭✭✭✭
    #1330 September, 2020, 12:15 am.

    @ScarletB12 The fix is "Coming Soon"

  • BalthazarHuffsBalthazarHuffs Posts: 26 ✭✭
    #1430 September, 2020, 01:34 am.

    I just updated to 2.15.1 AND I STILL CANNOT PLAY, the screen goes black, I cannot recover traces or collect the potions , there are a thousand tricks to do so that the game remains stable for a couple of minutes.

     Really very disappointed, a game with so much content and such a large fanbase does not pay attention to what its players are asking of it. I don't know which way to write / report the black screen issue anymore and NO ONE seems to care.

     I'm tired

  • CleverYetiCleverYeti Posts: 1 ✭✭
    #1501 October, 2020, 05:33 am.

    Same problem here. I am level 32 and have probably been working on the London 5 items for more than 4 months now. I got the Daily Prophet, but that's it. I really wish that this could be resolved. It is a constant disappointment in an otherwise entertaining game.

  • LinaeweneLinaewene Posts: 3 ✭✭
    #1602 October, 2020, 04:24 pm.


    I have the same problem after starting the game again 2 months ago, no mystery object falls down.

    I sent a bug report, I hope it will be fixed soon.

  • CoolCauldronCoolCauldron Posts: 3 ✭✭
    #1705 October, 2020, 07:47 am.

    I am having the same problem, haven't received these two item for a very long time... I'm currently level 29.

    Seems like some sort of bug, no random item drop should take this long to get.

  • CoolCauldronCoolCauldron Posts: 3 ✭✭
    #1805 October, 2020, 11:11 am.

    I am having the same problem, haven't received these two items for a very long time... I'm currently level 29.

    Seems like some sort of bug, no random item drop should take this long to get.

  • ScarletB12ScarletB12 Posts: 93 ✭✭
    #1905 October, 2020, 12:43 pm.

    They don't care. 🤷‍♀️

  • HartiehartsHartieharts Posts: 2 ✭✭
    #2009 October, 2020, 06:11 pm.

    I'm currently on level 40 and still not found this.

  • TollerToesTollerToes Posts: 2
    #2110 November, 2020, 03:26 pm.

    I just reached level 37 and still can’t “find” the London Five Mystery Object or the Redacted Report Mystery Object .... getting pretty frustrated!

  • ScarletB12ScarletB12 Posts: 93 ✭✭
    #2211 November, 2020, 12:27 pm.


    Seriously- I have been reporting this since early July......nothing.

    Do you care?

    So many players can't participate.

    It's really inconsiderate and terrible customer service.

  • AthenaMorganAthenaMorgan Posts: 3 ✭✭
    #2313 November, 2020, 04:01 am.

    Level 40, same problem. No progress on these since July.

  • CoolCauldronCoolCauldron Posts: 3 ✭✭
    #2401 December, 2020, 03:41 pm.

    Hey guys,

    Just so you know, I think they might have finally fixed this. After months of waiting, I suddenly started getting random drop items (like the redacted report) today!!

  • UnctiusUnctius Posts: 8 ✭✭
    edited December 1 #2501 December, 2020, 06:25 pm.

    I also just received both the redacted report and London five transcript today! Whoop whoop! I’ve been looking for these items since early levels and I am now level 35! Very excited about moving the story line on!

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