Game will not load past title screen

alpo4abalpo4ab Posts: 6 ✭✭
in Report a Bug #1 latest comment 08 July, 2020, 07:14 pm.

When starting the game it freezes after the fourth screen.

(Title Card)

LG G4, Android 6.0

Verizon Wireless

Update 2.13.1 From Google Store

Note: Ingress Prime loads fine

Update 2.50.1 From Google Store

3 votes

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  • HPWUrobertHPWUrobert Posts: 489 admin
    #230 June, 2020, 07:13 pm.

    @alpo4ab can you force restart the app and try again? I attempted a fix on your account.

  • alpo4abalpo4ab Posts: 6 ✭✭
    #301 July, 2020, 06:47 am.

    Same issue happening

    also rebooted with clearing cache

    Do I need to reinstall app?

  • HPWUrobertHPWUrobert Posts: 489 admin
    #401 July, 2020, 07:27 pm.

    I'm sorry that the fix didn't help. Try clearing app data in your device settings first before the reinstall. Reinstall effectively does the same thing as clearing cache & data. You'll need to redownload assets if you clear data or reinstall.

  • alpo4abalpo4ab Posts: 6 ✭✭
    #503 July, 2020, 01:55 am.

    I uninstalled and reinstalled app and it now freezes after the third screen.

    Is there anything else that I can do?

  • SpatzenzungeSpatzenzunge Posts: 6 ✭✭
    #603 July, 2020, 11:53 pm.

    I had the exact same problem as ALPO4AB from June 30th around 10 am GMT+2, until just now..

    I had also uninstalled/reinstalled, and redownload the app data, checked all permissions and every data setting I could check. Nothing worked even just a few hours ago the game still froze.

    So.. whatever just happened to fix it, I hope your game runs again as well @alpo4ab !

  • BlewfurBlewfur Posts: 5
    #705 July, 2020, 06:50 pm.

    Having the same issue after uninstalling and reinstalling app. Samsung Galaxy S9.

  • alpo4abalpo4ab Posts: 6 ✭✭
    #806 July, 2020, 06:15 pm.

    I think that the only options that have left is either wipe all data from phone and reinstall or get a new phone.

    Will I have to start all over again if I wipe my phone or will Google keep all of my game data?

  • HPWUrobertHPWUrobert Posts: 489 admin
    #906 July, 2020, 06:50 pm.

    @alpo4ab your game data is stored on the server. you'll just need to remember your login credentials if they're not saved.

  • BlewfurBlewfur Posts: 5
    #1007 July, 2020, 03:12 am.

    Still unable to get into game. I have uninstalled and reinstalled several times. It will not load past the fourth screen, then gives me a "connection lost, return to map" message. Then the cycle starts all over again. Samsung Galaxy S9 phone. What else can I try?

  • alpo4abalpo4ab Posts: 6 ✭✭
    edited July 7 #1107 July, 2020, 07:57 am.

    This might be an WiFi issue for me not able to reinstall factory settings and select wifi at home

  • HPWUrobertHPWUrobert Posts: 489 admin
    #1207 July, 2020, 06:23 pm.

    Other players have found issues with their device language settings so you can try updating device language. Try selecting a different language, then switch back and save the correct language setting.

  • BlewfurBlewfur Posts: 5
    #1307 July, 2020, 06:56 pm.

    I tried WIFI on and off, both at home and in public. I changed language settings, restarted the phone, changed language back. Still can't get in.

  • alpo4abalpo4ab Posts: 6 ✭✭
    #1408 July, 2020, 07:14 pm.

    After the factory install and app updates back in just lost my phone contacts still no WiFi.

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