When starting the game it freezes after the fourth screen.
LG G4, Android 6.0
Update 2.13.1 From Google Store
Note: Ingress Prime loads fine
Update 2.50.1 From Google Store
@alpo4ab can you force restart the app and try again? I attempted a fix on your account.
Same issue happening
also rebooted with clearing cache
Do I need to reinstall app?
I'm sorry that the fix didn't help. Try clearing app data in your device settings first before the reinstall. Reinstall effectively does the same thing as clearing cache & data. You'll need to redownload assets if you clear data or reinstall.
I uninstalled and reinstalled app and it now freezes after the third screen.
Is there anything else that I can do?
I had the exact same problem as ALPO4AB from June 30th around 10 am GMT+2, until just now..
I had also uninstalled/reinstalled, and redownload the app data, checked all permissions and every data setting I could check. Nothing worked even just a few hours ago the game still froze.
So.. whatever just happened to fix it, I hope your game runs again as well @alpo4ab !
Having the same issue after uninstalling and reinstalling app. Samsung Galaxy S9.
I think that the only options that have left is either wipe all data from phone and reinstall or get a new phone.
Will I have to start all over again if I wipe my phone or will Google keep all of my game data?
@alpo4ab your game data is stored on the server. you'll just need to remember your login credentials if they're not saved.
Still unable to get into game. I have uninstalled and reinstalled several times. It will not load past the fourth screen, then gives me a "connection lost, return to map" message. Then the cycle starts all over again. Samsung Galaxy S9 phone. What else can I try?
This might be an WiFi issue for me not able to reinstall factory settings and select wifi at home
Other players have found issues with their device language settings so you can try updating device language. Try selecting a different language, then switch back and save the correct language setting.
I tried WIFI on and off, both at home and in public. I changed language settings, restarted the phone, changed language back. Still can't get in.
After the factory install and app updates back in just lost my phone contacts still no WiFi.