Not happy if we're not getting back our placed images.
I lost 147 green star icons, accounting for a total of 4600 fragments
(47 Emergency, 157 Severe, 497 High, 194 Family fortress, 1350 fortress and the rest low/medium). A low estimate is that it would take me well over 100h to get to the stats I was before.
The loss is even greater as in some cases the lost placed star prevents me from prestiging a page and additional fragments for the other images in the page are already maxed out for the current level and will not count.
I don't need anything more than what I've already earned. And can't think of a suitable compensation other than getting the stars back. (Getting the time spent playing back seems a bit less possible.)
With all that said I still enjoy the game and hope to keep playing, but the frustration from this loss makes me wonder.
Please have another look at the issue and try to resolve it.
Nothing we say here will fix our lost fragments and green stars. Niantic dont care.
WHY you will not be doing a fix or anything that impacts players' individual registries?
Hi all, I realize there are still a lot of open questions on this thread. To clarify, we will not be doing a fix or anything that impacts players' individual registries. I apologize that this does not answer every players' frustrations, but we hope to move forward and make it up to you with future events and content.
You do realize that you are alienating these players? The ones that vented out their frustration - which is more than fair, are usually hard core players that have been with you since day 1. Your update is a shame. Telling people to move on is a low-effort solution or a solution at all.
I wonder if any of you would be happy with such answer in ANY commercial interaction during your day.
You have set new standards for incompetence.
Please advise what the refund policy is, Google has declared the following upon request of my refund.
Most apps on the Play Store are made by third-party developers, not by Google. The developers should support their apps and make sure they work well for you.
You should contact the app developer if:
As the developer you have clearly failed to deliver what players have purchased and in this thread communicated that we won't get the fragments caught back.
What is your refund policy?
I realized that the niantic team is answering questions in other topics right now, but they don’t answer anything in this one, which is the most important. then I ask again:
Seeing as my original post won't get accepted 🙄...
@Volderrmorte I can see that you're upset, as I am and many others are lately. But asking the same question over and over again isn't any more likely to get a response.
@MtPollux OK Thank you.
The developers can instead log into individual accounts and put the green stars back on.
@Volderrmorte they can, but probably don't have the manpower to handle it.
I know we live in an era of ephemeral where everything can be shot away and people put it behind at the speed of light, so everyone acts like tomorrow no-one will remember. And that feeds irresponsibility and not owning ones mistakes. But I'm not built like that. And I'm sure no company that expects worldwide respect should be. I really don't know if it really sounds ok to answer in such a commanding way, nothing to see here, move along, and that most people would find that ok.
Well, it isn't. Not for me and I am sure not for a lot of people here - and a lot not here because they have no easy or direct way to find this.
If you really want us to move forward, we need to hear from you more than "move forward". We are a part of your game, so we need to be treated like that and not like the unprivileged part only entitled to hit the buttons and say thank you for whatever is thrown at us.
We need you to say you did make a mistake(s), what it was, how it happened and how it won't happen again. That you are sorry but really making sure it wont't happen again.
As it is now, the only message we are getting is that you have no idea what happened, you won't do anything to fix it because you are not sure it won't happen again. And that, that surely isn't acceptable. And I do hope that everyone that is cheering from corners and saying you are all amazing and doing everything you can (I'm pretty sure I will get flags for this post), never has to create another thread asking what happened when this happens again. Because if you aren't assuring us, we sure have no confidence in anything built on this game.
I will just add that I used to tell to everyone who listened how good HPWU team was, how they listened, how they made an effort to meet the players.
Boy, was I proven wrong, it seems. At the first serious bump in the road, you throw us under the truck and just move over.
@MrMasterMiltank but since this only affects a “handful” of players it doesn’t seem the messages match. At this point it seems offering refunds to anyone who lost green stars for all in app purchases seems like the fairest compromise. we should be easy to identify since we would be the ones who didn’t cash in on a hundred plus red books
The entire point to this game is to fill the registry and prestige the pages. You walk around and collect them for the registry. You can brew potions to help your success in filling the registry. You do fortress battles to fill the registry. Brilliant events, you simply get a new page in the registry and fill it.
The fact that you guys can make an update that reverts registry progress, and then not work to fix it is simply unacceptable. The fact that paying players just had their paid for progress removed is not a small item that they should overlook.
As a paying player myself, I'd like to inform you all on the Niantic HPWU team, and I speak for all players that have spent any amount of money on this game, fix this issue or the game will not be able to survive. If there's no reason to spend money, your app will not be able to pay the people that keep it running.
Here's how to fix the issue:
Once these updates have been made, update players and send them a form to report any additional registry items that are missing.
Lastly, assure players that this will not happen again.
@BrokeMyWand , I haven't spent any money in-game, except for Indy wizard fest. I have, on the other hand, spent plenty of time, so I'd still get nothing for their mistake.
HI! I’m glad to see you again!
Every gift is thankful for me!
If you have request, please tell me.
Well, but, do you remember when we become friend?
We sent elephant photo gift each other.
You sent me Colarful Elephant, Ganesha, Twin Elephant.
It was amazing gift fighting!
It's little difficult to walk outside freely because of the Coronavirus…
But I hope the day, I can go to get nice gift for you.
@HPWUTeam Throwing the towel is unacceptable. Take responsibility for your mistakes.
If it was up to me I would
1) restore the backup of May 6th for everyone. this way everybody can agree that they have lost only one month of gameplay and not a year for some and 3 months for others.
2) Once everybody is where they were before your F** **** -up, issue a make good compensation to everyone for the lost month.
3) people who lost money in the last month could get a refund if you dont’t Wait 30 days to go forward with this plan.
Has it occurred to any of the people complaining that they might be limited in what they can do? It’s not simply, “do we give them the fragments back it not? Nah let’s not”. If it was easy, there is no reason for them not to.
Also, demanding and update and then yelling about the update because it wasn’t what you wanted to hear, doesn’t give them much incentive to respond. It’s the same with demanding answers to their questions. If you ask a question accept the response they give and move on, don’t yell about it.
@sakiyuishiro Yes! I remember! It took me a little while to work it out - Thailand has the elephant as its national animal, so we have them everywhere! It made me laugh to see all the different elephants.
And I feel the same. I am very grateful for any gifts and am also finding it hard to get out, but I am trying to collect where I can. You have always been so kind with gifts!
Nice to see you again on here!
You are both assuming they have a minimally competent DBA?
I see it two ways:
1 - They have but they can't be bother. Low probability since the reputational damage has been enormous. Just look at where the Google Play ratings are going .
2 - They haven't and everyone who plays this game is at risk, because next time it will happen to YOU, whether you spend money in the game or not. High probability.
The most absurd thing is: if you lose a Single runestone due to a technical issue, you get it back but if there is a major loss of fragment the developers are responsible for, fragments you battled hundreds of times for, and u can even prove it, they say: move on.
Can I just point out that giving goodies to everyone as recompense doesn't actually fix the basic unfairness as those that *did* get literally scores of runestones from the fix will get the same recompense as those who got nothing from it.
if you lose a Single runestone due to a technical issue, you get it back but if there is a major loss of fragment the developers are responsible for, fragments you battled hundreds of times for, and u can even prove it, they say: move on.
This is awkward to bring up, but your observation is a long-running one (source: https://quoteinvestigator.com/2010/05/21/death-statistic/) . I'm right here in the boat with you, commiserating.
what niantic hasn't realized yet is:
players like me who are at lv 52 and were affected by the two bugs have lost many fragments. I counted 6000 fragments just with the loss of the green stars. not to mention the fragments for rollover that do not matter to me. for example: I had completed the 6 challenge fundables on the hogwarts legends page for prestige. now for me everything is zero! My runnestones is zero. I have no way to move forward and move forward. I don't have enough rune stones to recover these fragments.
since the day of the loss of the green stars I stopped playing. if the green stars are not returned, I will delete the game. the problem is exactly that. I CANNOT FOLLOW AHEAD. it was a game year, I can't play another year to replace fragments lost by the game and not by me.
sorry. I dont speak English
Dear Niantic -
This will be my last post in this forum. You have lost all the good will that you had built up with me by your recently deciding not to fix our registries. Those registries, for all of us affected, represents the results of the dollars, time and efforts put into the game, over a year for many of us, although my own play started on June 22, 2019 - still almost a year.
Your decision was a really poor conclusion to whatever efforts your @HPWUTeam put in to resolve the problems for us in this forum. The damage to our registries was unilaterally caused by Niantic's programming bugs and it is probably within our rights to sue you. Personally, I'm not going to go even to the length of requesting a refund of the money that I've spent on the game, and I've definitely been pay-to-play. You may keep the money I've spent. My estimation is that you would not refund it anyway, even if requested, and I don't think it's worth my time to go to arbitration and/or small claims court.
But here's the thing. Please consider my money to be ill-gotten gains, as you have not fulfilled your side of the bargain we had in my installing, using, and paying to play your game. At this point, the money I paid you has been dishonestly earned by you, since you have not delivered by protecting the assets I've earned in your game. You see, the items I purchased were all used to build my registry and profession skill tree. The latter is still intact, thank goodness, but you'd never guess that I am a level 46, grade 15 Magizoologist by looking at my registry. I mean, if you compare it to any other Magizoologist at the same level/grade, it undoubtedly would look pretty sad. That is due to the the gap you've unilaterally created by badly damaging and yes, actually reducing the reflection of foundables I've caught and returned as they appear in my registry, as well as pages I could have prestiged, but can't, due to the unilateral taking of my green stars and placed foundables.
Today I placed a very negative review in the Apple App Store, reflecting my opinion of what you've done and how you are now responding. That is all I can really do to prevent some other poor souls from downloading and playing your game.
Funny? thing is that I may continue to play occasionally, but I will never again be able to do so with the same enjoyment and enthusiasm, thanks to what you've done. You see, my wife also plays, and luckily, her database was among those not affected by the bugs you created; and I don't want to take away from whatever enjoyment she still has in playing. But she gets bored more easily than I, so we may quit. I just don't know. But my plan is never to spend another cent playing your game.
One more thing: whatever "make-good compensation" you come up with for us will not be at all worthwhile to me. You will probably offer it to everybody who plays, which will do nothing to compensate those of us on this forum as a group, but will only serve to perpetuate the "gap" discussed above.
Thank you for the enjoyment of playing this past year. It was fun while it lasted.
This will be my last post too.
Fix my green stars and i back to the game. No green stars, BYE BYE and take my money. You need it for pay your incompetent employers. I dont care anymore. And for who stay... GOOD LUCK
Again, as a day 1, lvl 53, daily player, not fixing our registries is totally unacceptable to me.
All of my challenge pages should have been gold. The higher level ones used to require so many fragments, and had rollover worked properly, they would instantly become gold on 5/6. Instead, I'm still stuck at bronze/silver for many of them, and the recent nerf of challenge foundable drops made collecting them much harder.
I'm lucky to not have lost any green stars on 5/28, but I can only imagine what a nightmare that would be. All the hard-earned progress, lucky encounters, rare finds, are all erased. This is no other way to make good to the players but to restore our fragments and stars.
Your bugs and inaction are hurting and alienating your most active and loyal players. Please reconsider my earlier suggestions of running a proper fix script for anyone who requests it here or in-game.
@HPWUTeam @hpwulola @HPWUrobert @HPWUblue
Another day, another lack of updates. Please clarify what the "make-good" solution is. Please give a hint at how much longer we will have to wait for it.
It is bad policy to just string along so many players with just a blind claim that there will be some sort of unknown solution.
All anyone gets, when they ask for more details is a link to this thread, WHICH HAS NO MORE DETAILS.
Also, as stated by many players; if this "make-good" solution is not fair compensation, based on what YOUR DEVELOPERS cause us, the players, to lose; you will be losing a lot of players. We just want some way to recover some of what was lost, due to no fault of our own.
I have already invested a lot of effort to recover a small portion of what was lost. If we continue to just get strung along with false hope, I don't know how much longer I will actually have any enjoyment from playing this game. There comes a point, when the lack of faith in a games development and customer service team outweighs any enjoyment from playing the game.
In the time it took me to write my last post, you lost two more players, due to the lack of communication! Give us an update and let us know when we will get this "make-good" solution, before you drive off even more dedicated players! If you notice, a majority of the players effected by these issues are over level 50! These are some of your core players, who play with many others. You lose a couple players, those players take their friends with them, those friends take their friends... then you have an exponential loss of players. We NEED some form of customer service and respose!
If we are not going to get our lost fragments/stars back, but you at least have the ability to identify affected accounts, one thing that may partly offset this fiasco is to give the affected accounts something that other accounts can never have. Ideas for that:
Whatever, you probably have a very long list of ideas somewhere, so pick a few. Point being that it should be something of Liquid Luck magnitude and that other players would wish they had the capacity, but had no way what-so-ever of ever getting it. Then we, the affected players, could at least have that even if we would have preferred to just have a fixed registry.
Because this hurts, and you need to make an effort to win us back.
And I stress it again, only if you can identify affected accounts! None of us (I think) wants an insult like half a week worth of brewing and a few spells/coins whatever it was that everyone got last time.
@DuarthVader - Probably don’t have a DBA. Modern Cloud Based database Snowflake doesn’t have DBA function, Oracle have been moving away from DBA function for years, we are an expensive (but formerly essential) luxury
There is no transaction history only snapshot / point in time backup so recovery options are very limited. Which is interesting in its own right as no tracking data is persisted