I totally understand that getting this fixed could be difficult. I also understand that while the non “placed” foundables are still a work in progress, if we are to have to catch them again to actually get them registered so we can prestige the frame we have been exhausting our resources Coins, Potions, ingredients, and energy.... We have already felt the surge of decreasing our foundable count received from Fortress battles as well as diminished availability of much needed ingredients ..... it would be nice if some of this could also change to reflect all of the hard work so many of us diligently put into the game along with REAL monies spent. Any consideration to these suggestions is greatly appreciated
Great #sarcasm. I really don’t care about the green stars, but I do care about the missing high/severe Foundable fragments. Looks like I won’t be able to prestige several pages after all. Including the Joke products I from the Wizarding Challenge pages to gold... Especially great (again sarcasm) after the latest update where the fragments of challenges got reduced...
Regards, one very unsatisfied player!
@IsThisMajorTom - hpwu is saying they cannot or will not implement a one-fix-for-all solution that gives back our fragments and green stars. i am saying that hpwu instead should implement a solution that manually gives back the greenstars and fragments to one player at a time (or a small group at a time if they guarantee not to mess that up)
The one word that describes this is "devastation". Our registries have basically been decimated by huge losses. There is a solution that might help that comes from Pokemon Go Events. The Registry is broken into Ten Family Groups. Five Special Tonics could be provided to those of us who lost fragments twice. Each Tonic could represent 2 of the 10 families and Each Tonic would spawn traces from those families for 1 day. These would include higher frequencies of Severes & Emergencies with drastically lowered flee rates and higher catch rates. Or maybe they all appear as normal. The Tonic would also spawn Fortress pieces on the map from the corresponding families. 5 Tonics that can be used any day we choose and lasting 12 to 24 hours. A chance to catch back up to where I was doesn't seem too much to ask, does it? I'm thinking Safari Zone style. It could be a "Knockturn of Events"
Well, that’s it for me, loved this game from the start but now don’t see the point in carrying on so will uninstall.
I see this as a bit like working hard for months to build something you can take a bit of pride in. Then one day someone tells me they know how to make it look better and makes a mess of it. It never looks quite right ever again, regardless of how much sticky plasters and glue they apply after the event.
Really not worth the bother any more.
Here are some counts I have extracted from my snapshots, if anyone is interested... I prestiged early on May 7 and lost at least 487 fragments from the exploation part and at least 2986 from the challenges part due to the absence of roll-over. The next bug that hit me was that I realized that something was bad so I had avoided placing Newt from the NY City Street on bronze and had 14/5 (no star), then returned one more and ended up at 5/5. I did that with the Philosofer's Stone as well before I realized it was a royally bad idea and went from 11/5 to 5/5 there, so lost 15 fragments on that bug. Both those foundables are still unplaced, just as "proof", and I have thus felt prevented from returned more of rare those foundables even if I have ran into a couple. Sad. Then the "resolution" stole green stars representing 2067 fragments for the exploration part and 563 frags for the challenges part. The "fix" for the "resolution" did nothing that I noticed.
Grand total: 6118 lost fragments
I'm not 100% sure how the May 7 fragment change was intended, but the way I counted in the above was that for foundables which were previously not placed or where the required count was not increased I just adjusted the max fragment count on that foundable. If the foundable was previously placed and the required count increased, I awarded myself a star and then adjusted the max fragment count.
I had 7/11 of The Veil on basic, in my calculation of what should have happened I translated that to 7/5 with no star, which should have allowed me to place it and get to 2/5 * and then prestige the page and get to 2/10 on bronze.
I had 9/9 of Angelina and Fred on basic, and translated that to 9/9, or 0/9 * after placing it.
I had 5/5 of the Unfinished Marauder's Map on basic, and translated that into 5/7 *, and after prestige of the page that should have been 5/14 on bronze.
However, I think this way of doing the May 7 change is a not quite right, because I had 10/10 of one of the Oddity dragons, and that translated into 10/3 /with/ a green star which is of course not in line with the above. But I did not want to risk stating a bigger loss than was actually the case.
I would love to share my spreadsheet with the @HPWUTeam if that could help get my progress reinstated.
I'd like to offer my software development and testing experience to Niantic.
There is no way something like this would have occurred if you actually had a half-decent QA department. Between WU and PoGo, I'm still convinced you don't have one. Something has gone completely wrong with your management, development, and QA, and you need someone to correct this fiasco.
So, I'm going to perhaps look crazy to some people, but as a remedy, I would be happy to simply have THE FIX script run on my account again.
That would give me back the fragments I erroneously spent to get back green stars I lost between THE FIX part 1 and part 2. And I would even come out ahead in some places, but most of those places are irrelevant because they're already on the gold page. It would give me a bunch of extra runestones, but I already have ~2,000 runestones, and perhaps those extra runestones are a fair gift for the situation anyway? In terms of fragments, it wouldn't help me in the places I need the most, because those pages either didn't exist at the time of the snapshot (new Sports page), or my numbers on the are so low that even if they're added back again, they're not that much of a bonus (Weasley shop). My biggest pain point for erroneously spent fragments is that I spent 5 Dumbledore to get a green star that would have come back later in the day anyway. I'm not sure what my snapshot fragment count would be, so I might still come in behind where I should be there, but I'd live with the result.
@HPWUrobert @hpwulola Is it technically feasible to target specific accounts with THE FIX script? As far as I can tell, everything worked fine last week for accounts that were properly targeted by THE FIX part 1 and 2, and also didn't touch anything in the interim. I had been guessing your solution to the issue would be to shut the game off for an hour during the workday so you could simply run it again, thus eliminating it not applying to people on the Knight Bus, or whatever other conditions caused it to miss people.
Hm. I'm not missing fragments, I'm missing green stars. And I refuse to believe that it is impossible to at least make educated guesses on whether a star is missing or not.
Supposed the stored numbers are not sufficient to decide, consider a heuristic approach:
Search for other accounts that have the same prestige but a green star on that very foundable. Check the number of foundables seen and compare it to that in question. If you find many accounts with less seen (but green star) you can assume that the green star is missing.
In doubt restore the green star.
TEST THIS before rolling it out.
Green Stars are not mentioned in the first post, maybe there is hope for those. I played a lot over the weekend and give it one more try. I for sure won't spend any money for the time being. The next **** up - I'm out.
Thank you, @hpwulola for at least communicating.
However, @kiheikid , the weight of what's on the proverbial roof is heavy enough to destroy the roof. In fact, the whole house may fall, since the foundation is so weak - it is, after all, an HPWU house. Loved your post, and am sorry more won't read the link, which conveys my own bummed feelings very well.
I've suspected this was going to be the result, and it's indicative of the massive size of the programming ****-up.
The hours we spent returning fragments and otherwise playing to advance, are, in a very large part, just GONE! Nothing that you realistically can actually give us to compensate will really do so. The value of what we've now lost, due to the @HPWUTeam's programming errors, is an earned value, different for each one of us, and proportionate to the time we put in to return literally thousands of fragments that are now simply missing and will only be regained through finding and returning them AGAIN, a second time. Honestly, I value my time, and have played this game almost since inception to build a collection and increase my skills as represented by a skill tree. Not sure I want put forth all that effort a second time.
I'm a level 46, grade 15 magizoologist. Nearly all my basic pages were solid gold - or close to it. Nearly all my images on the gold pages had green stars, most of which, with the exception of those placed since the double-whammy, are now gone. And I've got basic pages that should be bronze, thank you very much, and proably silver pages that should be gold, as well, when you consider that one of the errors actually took away four placed images on one basic page, and that is just an example about which I've posted here. There are many other pages in my registry also affected. This is well beyond just frustrating when one thinks of a year of effort playing the game and the ways that progress can be measured.
My wife is a level 38 Magizoologist who is, now, in a number of ways, ahead of me in the game, and she has played far fewer hours than I. This is a direct result of your bashing my registry - the very measure, for me, of what I accomplished in a year of play - in a way that is obviously beyond repair - or at least beyond WB's willingness to do so. Apparently it would take some individual attention that WB is not willing to give.
All this is just not right.
Nothing that WB is going to be willing to do is going to make it so.
While you evaluate what you're going to do to compensate us, @HPWUTeam , I will be evaluating seriously whether I ever play this game again. I quit PoGo to play this game, and I can quit this game, too.
If your compensation is anything that goes to everybody who plays the game, my current thinking is that I'll quit. Such compensation would only be a further insult, perpetuating the gap that you have artificially created between us and the rest of the player base who ended up unaffected by this. The fact that my wife also plays, and didn't get the double whammy like I did would be the only thing holding me back.
It's a crying shame that the @HPWUTeam is driving away - though perhaps unwittingly - the most loyal part of its player base.
One thing is 100% assured - the current 1-year celebration has definitely lost its... brilliance!
@GRYFFINREDDIT, that is the most sensible idea I’ve heard. I’m at level 44 and have seen 93 occamy eggs, yet they’re not placed on my bronze level page. Sane with Quidditch Ron and the goblet of fire.
@hpwulola @HPWUrobert I agree with @WSDC13888 .
Please combine fix 1 and fix 2 into a single, correct, tested script, that would give each foundable (regular and challenge) the maximum fragment count on 5/6(before 2.13) and 5/27(before the fixes), if it is larger than the current count. Also give the foundable the green star if it has a green star on either of those dates. Keep each page at the highest prestiged level too.
Then start a thread where people can self-identify and compile all the accounts into a list to run the script on. Or let people contact in-game help to request the fix. Do this in batches and start with small set of volunteers.
I think only that can be considered as the proper make-good solution. Please give it some consideration. Thanks.
@MtPollux I don't know about 15o red books, either, but I do my wife (level 38 Magi) got just about 40 (she said 38) red books from the fix. I'm a level 46 Magi and know I lost a lot - placed images, green stars, prestigable pages and red books - without being able to place numbers on them. But with clearly in excess of 100 green stars gone - that's a lot of returned foundables!
My registry, what pride I had in this game, the fun I had whilst playing, and any real motivation to play on have all been bashed!
@OriginalCaruso , those posting here don't care as much about the combat system as they used to...
The rush of the Knight Bus is now a distant memory to us.
@sistermoira It is not clear to me how that would translate for the "Symbols of the Wizarding World II" page in my registry. Before May 7 I had 98/120, 150/150, 180/180, 150/150 and 120/120 on bronze for the crests on that page. I believe the intention was that I should have been able to roll all those fragments all the way to gold, and then some. But after prestiging that page too early I ended up with 0/21 on silver for all of them. Before the "resolution" I had collected more so that the counts were 19/21, 3/21, 18/21, 10/21 and 13/21 (do not know if I had any stars that was lost on that page, 3/21 seems low so perhaps I lost a star there but I'm not certain so have not calculated with that in my grand total loss of 6118 fragments).
So, the question is, using your algorithm, where should I be on that page?
This is not acceptable at all!! Hours of play, 100’s of miles walked, 100’s of battles played (solo and teams), 1000’s of potions used, 1000’s of fragments lost (over 800 flobberworms alone!) and only knows how many coins and energy used! And you tell me it can’t be sorted?!?! I’m out. Not the way I expected this game to go. I dread to think how many people are no requesting refunds from Apple/google etc. Feel completely let down and kicked in the teeth over this.
@hpwulola Level 47 Auror.
Had prestiged ALL pages, most were Gold, except maybe a few in Challenges (wands).
Drove with my wife who also plays.and lost fragments - from Atlanta to Indianapolis for Day of Dragons. Prestiged ALL dragons and now no green stars and no GOLD.
Since my region doesn't see all dragons may never be able to get green stars on all the dragons again.
At this point I at least want my dragons back and green starred. Really upset about that.
I will just start over on Doxies and everything else, no telling how many times I collected those - hundreds, I am sure.
I think Dragons GOLD with green stars is a reasonable request. Surely you can do that.
Grade 15, 582 spell books, 11,000 plus scrolls, and I cannot begin on how much $ and hours spent.
Still playing, still spending even now!
Fix the dragons and green stars at minimum. Forget the fragments (for me, anyways).
You know if a page is bronze it's been prestiged at least once.
@MtPollux easily yes. I know of many that are in that very same boat! I lost May 7th fragments, fragments since May 7th AND the majority of my green stars on all pages. I had one star left on my wands pages when I had almost everything green starred on the challenge pages. I was on the Knight Bus when the second “fix” went out. The repair of fix didn’t return anything. I have been set so far backwards, it’s not even funny.
@pedapeda I believe in that case you should keep the silver page and get 98/150/180/150/120 fragment counts. Get green stars for the ones that were placed before.
I'm in a similar situation on the last 3 challenge families. We should be able to prestige all the way to gold on every page there. Especially after the challenge nerf, those fragments are hard to come by, and permanently losing that progress is going to be very disappointing. I don't want to have to grind for wand fragments again.
What SHOULD happen is that those of use who have before and after screenshots showing lost fragments, be given those fragments back. And, if you have the data in the server of before and after the 5/27 "correction", then replace ALL of those fragments, as well.
If there is no "one size fits all" solution, then do what's right, and individually replace ALL lost fragments for every account that was impacted by this debacle. No amount of compensation will replace the amount of time it took to earn all those fragments.
we are discussing how to offset those losses with other make-good solutions
total loss of 6118 fragments
how big of a Diagon Alley oopsie #3 gift pack do these quotes imply?
Let’s put it in common denominator terms: potent Exstimulo potions, optimistically assuming 4/5 casts result in a foundable increment.
This works out to over 1500 potent extimulos. I can’t imagine Niantic/Portkey/WB signing off on that.
6 x potent exstimulos (plus some weaker potions) cost 800 gold. So, running the stoichiometry on that, we get 203,600 micro transaction gold, with a $US conversion value of $1696.67, using Niantic’s most generous conversion rate at 12000 per $US 100.
So yeah, I don’t see the project manager signing off on an offset package anywhere near this scale.
yall, be kind to Lola when she has to break the news to us. Remember the human.
edit: I should probably factor in TFTD cost and time cost as well, the potent exstimulo example is helpful (perhaps) but also absurdly reductive.
Giving potions or dark detectors won't work, because the most valuable resource that is lost is the time we spent, either walking around looking for the rare spawns, or fighting in high level fortress chambers.
I just want my fragments back and I believe they have the data to make a good enough approximate restoration.
@hpwulola Any updates on what the "make-good" solution is? I'm sure there are many that will be determining if they will be choosing to continue playing or not, based on what it is... if it ends up being another massive kick to our progress, it will likely be the "third strike", that drives many players away from the game. I know that I will be very offended if it is some sort of blanket gift to all players.
After reading all of the comments, it's clear that nobody understands what @hpwulola's update means. And this goes back to most of the problems with this game - communication. It's never been great, and I hate that they rely on 3rd parties to give us more information (though I'm grateful for OW's infographics, we should get the full information through official channels first/at the same time), but the communication has been terrible throughout this debacle (especially as they haven't replaced Fazes). I'm thankful to @hpwulola and @HPWUrobert for the information they have given, but it mostly hasn't answered the questions being asked. It's been almost a month since the registry change was announced and it's all been a huge mess since.
The questions that still haven't been answered are:
- Will anybody be getting back any lost fragments?
- Will anybody be getting back any lost green stars?
- What kind of 'make-good solutions' are being considered?
I'm sure there are more questions that people want answers to but I think these are the most important.
Another thing there is a lot of confusion on is who is running the day-to-day of HPWU? I thought it was WB running the game and making decisions, but using Niantic's platform and maybe getting tech support. People use Niantic and WB interchangeably, though, so it would be great for this to be transparent.
I was one of the lucky ones that the fixes worked for, and I ended up with more than I probably should have, but I'm not going to be able to fully enjoy playing until this is completely resolved for everyone and we know that nobody will be messing with our registries again.
I appreciate how busy you are but my Swooping Evils are my favourite fragments and I really want them back! I actually don't care about losing all my Deatheaters and other fragments. Just these ones!
Hi @hpwulola thanks for notifying. Question: are we supposed to be prestiging our pages or not? I noticed that if I didn't place an image in my registry, then any additional fragments I collected would not be added. For example I have 100 doxy ready and the max at the silver level is 25 I believe. But I didn't place the image. When I collected another doxy fragment the total number didn't add to 101/25 but rather stayed on 100. So if I don't place the images or do place them I'm out of luck?
It appears that every response to in game tickets redirects you to this post, claiming that updates will be given here... but there is a severe lack of updates. We need details about what this "make-good" solution is.
Everyone that lost fragments lost various amounts of time and effort. I know that I have been playing for just shy of a year, but I won't claim to have lost all my effort. I will, however, say that due to losing so many fragments on May 7, then May 27; it was about 6 months of effort on earning fragments lost.
The amount of items required to recapture all the lost traces is immense. Far too many for my potion storage to accomodate (and I have a substantial amount of storage space). As shown in other suggestions, gold could be awarded, to allow people to purchase required items over time. The only issue is that it is a substantial amount of gold required to purchase Dark Detectors, Trace Tonics, Extimulos, and runestone packs. To lower the amount of gold that would have to be awarded, Runestones and Dark Detectors can be awarded, since they so not have storage limits. Also, Skill Books and Dawdle Droughts cannot be purchased, so those would have to be awarded separately. Energy is also required to recover traces.
Ignoring Dawdle Droughts, players would require compensation equivalent to the following:
Gold (for energy, Extimulo, and Trace Tonics): 10k to 500k
Skill Books: 10 to 300
Runestones: 100 to 5k
Dark Detectors: 30 to 300
If gold is not an option, then potion storage space will also be required to accomodate Extimulo and Trace Tonics. Energy storage would also be required to accomodate energy required to recover the traces. Awarding excessive potions and energy w/o increasing storage would result in loss of being able to complete daily tasks, thus resulting in even more losses over time.
The ranges are high and there is likely some that lost out more than my high estimates cover (myself being one of those). Some lost very little, and some lost enormous amounts of fragments. No matter what the compensation is, you also have to factor in the time that will have to be spent to recover all the losses.
Can't you just do something like:
With this players might still have lost a little bit in the end, but in the minimum they should be pretty close to what they were before. Add some runes, energy and potions and I think it should be a reasonable solution.