Update on 2.13.0 Fragment Issue



  • JagielloniaJagiellonia Posts: 11 ✭✭
    #36206 June, 2020, 10:46 pm.

    Just to let you know guys that if you want to request a refund, you should contact Apple Store / Play Store, not Niantic. It worked for me.

  • ClairabusGryffClairabusGryff Posts: 988 ✭✭✭✭✭
    #36406 June, 2020, 11:31 pm.

    Well I have a PHD from Hogwarts in Magizoology at least according to the current lesson plan!! So when is the next lesson plan coming out? I am buried in scrolls, red books, and green books! 📚

  • SuetuSuetu Posts: 15 ✭✭
    #36507 June, 2020, 12:31 am.

    @Jagiellonia, how did you phrase your request for refund to succeed, when so many others failed? Also, were you dealing with Apple or Google?

    Any details appreciated!

  • BarnebyPonderBarnebyPonder Posts: 77 ✭✭✭
    #36707 June, 2020, 07:01 am.

    @9threefour In addition to looking at WU's history, I would look at all Niantic games, and speculate after considering their behavior over time. If you were to go to Ingress communities and explain this situation, nobody would be particularly surprised. That's simply the reputation they've built. POGO did nothing to change it, and WU hasn't changed it either. My broader theory is that Niantic is a victim of its own success. They're a tiny company that wasn't ready to explode like they have.

  • MissyWuwuMissyWuwu Posts: 16 ✭✭
    #37107 June, 2020, 10:15 pm.

    Let's be honest: It was only a matter of time before the disaster would hit my registry. Please, be on the lookout for my foundables and send them home as quickly as possible. If you are lucky you might even encounter a green star.

    Thanks in advance!

  • kiheikidkiheikid Posts: 2,168 ✭✭✭✭✭
    #37308 June, 2020, 11:07 am.

    thank you @Canooo for speaking up - i trust your wisdom and experience in assessing the feasibility of a fix a lot more than i trust the same of certain others here who go out of their way to defend the indefensible or at least make excuses for the inexcusable (they’ve lost credibility by doing so)! and thank you for your empathy for those who have suffered loss, as well as your anger at the many failures of those responsible for such loss!

    @HPWUTeam , i really hope you heed @Canooo ’s post #382 above!!

  • JagielloniaJagiellonia Posts: 11 ✭✭
    edited June 2020 #37508 June, 2020, 02:58 pm.

    @Suetu I essentially described why, from my point of view, I was in an unfair situation: having bought in game gold with the intention of collecting items which were later deleted by the developer and confirmed that they wouldn't be restored. I dealt with Apple, things went really smooth. Note that there are some generic refund policies, e.g. and in the case of Apple, I think that you can't get a refund for transactions older than 3 months (or at least easily). I'm also not sure if where you are located matters. In any case, wish you good luck! For me having my money back really helped me to go through this situation as I managed to get a significant part of the unfairness feeling gone.

  • chourizchouriz Posts: 18 ✭✭
    edited June 2020 #37608 June, 2020, 03:04 pm.

    Has anyone claimed this already?Is it safe?

    Or will I loose all my fragments?

    Please report.

  • SuetuSuetu Posts: 15 ✭✭
    #37808 June, 2020, 04:38 pm.

    @Jagiellonia, thanks so much for the follow-up. I'm not sure that it will help me, as I'd be dealing with Google, and most of my spending was more than three months ago, but knowledge is power.

    Thanks again, on behalf of all.

  • Klc5048Klc5048 Posts: 205 ✭✭✭
    #38208 June, 2020, 07:13 pm.

    @CBG92 I haven't received it yet either, and I was badly affected by this error.

  • CBG92CBG92 Posts: 462 ✭✭✭
    #38308 June, 2020, 07:18 pm.

    @Klc5048 same. was not the first time around and came to ask about the green stars before I even tapped. never got a response. waited a few hours and started tapping. unfortunately I still tapped before the fix that night. grr lol

  • etzkornyetzkorny Posts: 1
    #38408 June, 2020, 08:24 pm.

    I also have not seen a "make good box" despite opening a support ticket in game.

  • HelenaJsonHelenaJson Posts: 15 ✭✭
    #38508 June, 2020, 08:28 pm.

    I have not received a complimentary gift??

  • rocketjrocketj Posts: 64 ✭✭✭
    #38608 June, 2020, 08:28 pm.

    I do not believe it has been released yet @etzkorny

  • BormacskaBormacska Posts: 1,341 ✭✭✭✭✭
    #38708 June, 2020, 08:43 pm.

    The guess was it would be released sometime this week, but nothing official has been mentioned on an actual day. perhaps when the BE is over?

  • CBG92CBG92 Posts: 462 ✭✭✭
    #38808 June, 2020, 08:49 pm.

    @Bormacska Orange Wizard said it would be monday on their facebook page and also that it would probably be tonight. Screenshot went to moderation!

  • BormacskaBormacska Posts: 1,341 ✭✭✭✭✭
    #38908 June, 2020, 09:13 pm.

    Although OW seems so very official, and he does get word straight from the team, they have been known to shift things at the last minute 😉. But glad to know it will be tonight. Then again, it is only 2:15pm here on the Niantic West coast... we have a few hours still until 5pm.

  • KodokmagKodokmag Posts: 1,229 ✭✭✭✭✭
    #39008 June, 2020, 09:40 pm.

    Not our monday?

This discussion has been closed.