I just started playing a few days ago and the tutorial worked fine but I have no HUB buttons and nothing shows up, I have tried uninstalling the game and reinstalling, clearing out the cache and still no luck.
Hey @HulkHANDS666! Thanks for trying the troubleshoot. I've attempted the fix on your account. Could you try again?
@HPWUblue Im having the same issue with the buttons on the screen
@bluntscroller could you please try now?
@HPWUblue thabk you!
Thanks it seems to be working now
@HPWUblue do you know if this is a device specific or account specific issue? We have a member of our community experiencing the same issue on their huawei p30 lite but the game works fine on their Nokia?
Me and my daughters have the exact same problem on our Huawei P30 lite 2020 phones. Yet it is working fine on my Nokia phone. Is it 'n problem with the phone?
@HPWUblue please assist @Poekseltjie 🙏
I'm having the same issue no spawning no HUD uninstall reinstall clear cache nothings working I'm a big potter fan n been trying to get this to work since its release please fix this maybe try updating whole system as this seems to be a major issue
I'm yet another person having the same issue, any chance you could fix it for me please? Thanks in advance.
Actually, don't worry, I tried using a different email address and it seems to work alright now, definitely got menu buttons!
Sorry for the delay, @Poekseltjie This should be an account specific issue, and I've attempted the fix on your account. Please try again and let me know how it goes. Also, if your daughters are experiencing this as well, could you share their Code Name? Alternatively, you can contact us over the web using this form.
@yaremanon could you try now? @Jenapen I'm glad to hear that! Let me know if you need our help with anything else.
I'm also having this problem please fix.
Hi, I also have a Huawei phone and my hub buttons are also missing. Could you please assist me? Thank you.
@sebasyisaias @grumpychrissi Could you try again? It should be resolved for you.
Thank you much HPWUBLUE, my game is now working!
Same issue. Just the map. No buttons and no items.
Mine isn't either I have no options just a blank screen
There are no HUD buttons on screen after completing the tutorial.
Hi, are you able to help me as well, I am also having this problem.
Hi @Robdalegend95, I've added a fix to your account, can you access the app and tell me if your HUD is restored?
Same issue, can see buttons on my screen
@NyxDrago @JimSerna @scheck21 I've applied a fix to your accounts. Let me know if the issue persists!
The game is not loading every thing
Same error here -.-
@win227 @Sesamlabim I've applied the fix to your accounts. Please try again and let me know how it goes.