New Player: Missing HUD buttons. (Not to be confused with missing only the KB button)

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Comments

  • AresniaAresnia Posts: 2
    #60217 July, 2021, 01:07 pm.

    Yes it works finally thank you ;)

  • LymeTymeLymeTyme Posts: 1
    #60319 July, 2021, 07:58 pm.

    I've been having the same problem. No buttons just the map.

  • yawkyawk Posts: 2
    #60420 July, 2021, 06:30 pm.

    Same problems , missing some buttons and also potions doesn't work event if you activate it

  • DazzledLionDazzledLion Posts: 1
    #60521 July, 2021, 04:25 am.

    Hi! I have the same problem, can you please fix it. Thanks!

  • SirJDemondSirJDemond Posts: 3
    #60621 July, 2021, 05:44 pm.

    Hello! I also have no buttons and just started today. It was working fine before my last foundable was captured.

  • SirJDemondSirJDemond Posts: 3
    edited July 21 #60721 July, 2021, 08:05 pm.

    I have tried to uninstall and reinstall the game, but nothing works unfortunately.

  • SirJDemondSirJDemond Posts: 3
    #60821 July, 2021, 11:17 pm.

    @HPWUblue

    I'm sorry if I keep pinging you, but I'm just making sure I did the right thing by not making a new thread.

  • TeelBlueBerry79TeelBlueBerry79 Posts: 1
    #60923 July, 2021, 01:59 am.

    Hi I have the same issue. Downloaded several times but still no button to click to anything…. Cannot see anything either. Please fix for me. Thanks!

  • MaizersMaizers Posts: 2
    #61023 July, 2021, 02:40 am.

    The same error keeps happening to me too.

  • MaizersMaizers Posts: 2
    #61123 July, 2021, 02:43 am.

    Will you please fix it for me please?

  • HPWUblueHPWUblue Posts: 1,595 mod
    #61226 July, 2021, 12:18 pm.

    @LymeTyme @DazzledLion @SirJDemond @TeelBlueBerry79 @Maizers Hello everyone! I've added the fix to your accounts. Please let me know if there's anything else we can help you with and thank you so much for your patience!

  • HPWUblueHPWUblue Posts: 1,595 mod
    #61326 July, 2021, 12:20 pm.

    Hi @yawk You could be experiencing a different issue. I've addressed it in your bug report. Please have a look, and let's continue there!

  • BattiBatti Posts: 0
    #61406 August, 2021, 03:24 am.

    Hi,I'm from sri lanka and I have download the latest version of the game. After log into the game it only display the map interface. But with no icons to play. I tried downloading it again and again also clearing cache data. But it keep displaying the map. please fix it. This is how it looks.

    Android 8 . 1. 0

    Samsung version 9.5


  • HPWUblueHPWUblue Posts: 1,595 mod
    #61506 August, 2021, 11:22 am.

    Hi @Batti I've added a fix to your account. Could you please try accessing the app now?

  • HypeworldHypeworld Posts: 1
    edited August 19 #61619 August, 2021, 08:12 pm.

    Same problem here. No buttons just the map.

  • RachjesskRachjessk Posts: 4
    #61721 August, 2021, 12:20 am.

    I’m having the same issue, no HUD buttons.

  • GiannaMarieGiannaMarie Posts: 1
    #61821 August, 2021, 01:14 am.

    I too am having the same issue and cannot see any HUD or buttons whatsoever.

  • HPWUblueHPWUblue Posts: 1,595 mod
    #61923 August, 2021, 12:38 pm.

    @Hypeworld I've added the fix to your account. Cheers!

  • HPWUblueHPWUblue Posts: 1,595 mod
    #62023 August, 2021, 12:39 pm.

    @Rachjessk @GiannaMarie Could you please share a screenshot of the error you're experiencing? Thanks!

  • RachjesskRachjessk Posts: 4
    #62124 August, 2021, 04:04 am.

    This is all I’ve been able to see for the last several days


  • HPWUblueHPWUblue Posts: 1,595 mod
    #62224 August, 2021, 04:43 am.

    Thank you for sharing the screenshot @Rachjessk! Are you experiencing this on your "Rachjessk" account?

    Only new users (~ level 6) may experience this issue, and I took a look at your account but could not find any discrepancies.

  • RachjesskRachjessk Posts: 4
    #62324 August, 2021, 06:27 am.

    Yeah, it is on this account. I’ve had the issue occasionally before, but it would always fix itself within the day, or I would check for an update and that would fix it.

  • HPWUblueHPWUblue Posts: 1,595 mod
    #62424 August, 2021, 06:44 am.

    @Rachjessk Could you please try uninstalling the app > restart the phone > reinstall the app in that order and try again?

  • RachjesskRachjessk Posts: 4
    #62524 August, 2021, 09:17 am.

    Okay, just did all of that. Still the same, unfortunately.

  • HPWUblueHPWUblue Posts: 1,595 mod
    #62624 August, 2021, 11:40 am.

    Thank you for trying those steps @Rachjessk! Could you please contact us over the web using this form? One of our representatives will take a closer look at this for you. You may share this discussion's link for context.

  • XarungXarung Posts: 2
    #62703 September, 2021, 05:17 am.

    I have the same problem. Help me please =)

  • HPWUblueHPWUblue Posts: 1,595 mod
    #62803 September, 2021, 05:20 am.

    Thank you for reaching out @Xarung I've added the fix to your account as well. Welcome aboard!

  • KotoriiiKotoriii Posts: 1
    edited 27 September, 2021, 02:35 am #62927 September, 2021, 02:07 am.

    I'm having this issue as well. No hud.

    This is coming back after a few months inactive. Same account as I've always used and everything is updated.


    Edit: Fixed! I caught a foundable that spawned and my hud finally loaded.

    Post edited by Kotoriii at
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