New Player: Missing HUD buttons. (Not to be confused with missing only the KB button)

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Comments

  • ChaserFirebolt5ChaserFirebolt5 Posts: 2
    edited June 28 #57228 June, 2021, 03:55 pm.

    Worked until it didn’t! Now I have a black screen when I’m directed to open the menu in the bottom right corner :/

  • WulvzbaneWulvzbane Posts: 2
    edited June 29 #57329 June, 2021, 12:01 am.

    Same issue here. Tutorial worked fine, now HUD is gone. No black screen here though.. Just no HUD.


    Post edited by Wulvzbane on
  • WulvzbaneWulvzbane Posts: 2
    #57430 June, 2021, 07:42 pm.

    @ChaserFirebolt5 Have you recieved a fix yet? Responses seemed pretty quick then all of a sudden it went quiet on us lol.

  • HPWUblueHPWUblue Posts: 1,595 mod
    #57501 July, 2021, 10:34 am.

    My apologies @Wulvzbane I've added a fix to your account as well. Welcome aboard!

  • HPWUblueHPWUblue Posts: 1,595 mod
    #57601 July, 2021, 10:43 am.

    @ChaserFirebolt5 the issue you now experiencing sounds similar to the following reports. If it is, please check out the related discussion and try the troubleshooting steps/ workarounds and stay tuned for related updates. Thank you!

    2.15 with Android 10: Black screen with only menu

    Daily assignment tab is blank and when pushed just loads a black screen

  • BarbarianPtBarbarianPt Posts: 1
    #57704 July, 2021, 10:42 pm.

    Same issue here, only map no icons, can't access the menu

  • Thebeeks9Thebeeks9 Posts: 1
    #57804 July, 2021, 11:15 pm.

    @HPWUblue I’m having the same problem as everyone else I just see my character my street and nothing else

  • HPWUblueHPWUblue Posts: 1,595 mod
    #57905 July, 2021, 07:18 am.

    @BarbarianPt @Thebeeks9 Hi, I've added a fix to your accounts. Please try again and let me know how it goes.

  • SlayveySlayvey Posts: 1
    #58006 July, 2021, 05:44 pm.

    Hi I’m having the same issue, everytime I redownload the game the same thing. Been happening for months. I’d really like to play but this experience is turning me off this game

  • egilnygaegilnyga Posts: 4 ✭✭
    #58107 July, 2021, 11:19 am.

    My friend, username KathrineKu, is missing all menues. And she was not able to log in here to tell so herself. What can she do? Can you fix her account so she can see the menues in the game?

  • HPWUblueHPWUblue Posts: 1,595 mod
    #58207 July, 2021, 11:54 am.

    Hey @Slayvey @egilnyga I've added the fix to both the accounts (Slayvey & KathrineKu). Please try again and lemme know how it goes.

  • egilnygaegilnyga Posts: 4 ✭✭
    #58307 July, 2021, 02:21 pm.

    Thanks. KathrineKu has the menues now.

  • HPWUblueHPWUblue Posts: 1,595 mod
    #58408 July, 2021, 12:07 pm.

    Awesome! Thank you for the follow-up👍️

  • jrooglejroogle Posts: 2
    #58509 July, 2021, 03:08 am.

    Same issue, no hud buttons, if I could please get a fix.

  • HPWUblueHPWUblue Posts: 1,595 mod
    #58609 July, 2021, 01:12 pm.

    @jroogle Hi! I've added a fix to your account as well. Please try again.

  • jrooglejroogle Posts: 2
    #58709 July, 2021, 01:49 pm.

    Yay! It's working now, thank you @HPWUblue !

  • MusiaraMusiara Posts: 1
    #58809 July, 2021, 04:17 pm.

    Need a fix too, no buttons, nothing.

  • FrenchFryGuyIIFrenchFryGuyII Posts: 3
    #58911 July, 2021, 06:26 am.

    Hi I need help this happened on my iPad as well and someone helped me but now it’s doing the same thing on my phone pls help


  • HPWUblueHPWUblue Posts: 1,595 mod
    #59012 July, 2021, 12:19 pm.

    @Musiara @FrenchFryGuyII I've added a fix to your accounts. Please log in again and let me know how it goes!

  • FrenchFryGuyIIFrenchFryGuyII Posts: 3
    #59113 July, 2021, 03:10 am.

    it works now thanks again hope you guys figure out how to fix it so it doesn’t do that any more but thanks for fixing it for me


  • Eilasora90Eilasora90 Posts: 2
    #59213 July, 2021, 08:20 am.

    Hallo ihr Lieben, ich habe genau dasselbe Problem und weiß nicht was ich machen soll, könnte mir da auch bitte jemand helfen?


    Danke im voraus

    mit freundlichen Grüßen

    Jennifer Banze


  • HPWUblueHPWUblue Posts: 1,595 mod
    #59313 July, 2021, 11:44 am.

    @Eilasora90 Hi! Sorry for responding in English. I've added the fix to your account and you should be able to see the missing buttons now. Please let me know how it goes.

  • Eilasora90Eilasora90 Posts: 2
    #59413 July, 2021, 03:23 pm.

    Vielen lieben Dank! Es hat funktioniert!

  • MerelvogelMerelvogel Posts: 1
    #59513 July, 2021, 07:34 pm.

    Same with my account, wanted to start playing, but no buttons after tutorial. Could uou please fix my account as well? Many thanks, Merel

  • HPWUblueHPWUblue Posts: 1,595 mod
    #59614 July, 2021, 12:30 pm.

    @Merelvogel Hey Merel! I've added a fix to your account as well and you should be able to see those buttons now. Let me know if you need help with anything else. Cheers!

  • EngessiEngessi Posts: 1
    #59715 July, 2021, 08:52 am.

    Same with my account, wanted to start playing, but no buttons after tutorial

  • HPWUblueHPWUblue Posts: 1,595 mod
    #59815 July, 2021, 12:28 pm.

    @Engessi Hi, I've added the fix to your account too. Welcome aboard!

  • AresniaAresnia Posts: 2
    #59916 July, 2021, 11:44 pm.

    heyho

    i wanted to play again but i got the same issue as the people above me. I tried to reload everything and also try to uninstall and install but i still have no buttons on my screen or anything else except my character and the map.


    lg

  • Elza2017Elza2017 Posts: 1
    #60017 July, 2021, 06:01 am.

    I have the same problem… No HUD… can you fix it ? Thank.

  • HPWUblueHPWUblue Posts: 1,595 mod
    #60117 July, 2021, 10:27 am.

    @Aresnia @Elza2017 I've added the fix to both accounts. Could you please try again?

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