I'm having the same issues with no buttons etc just the map
@Effyhazzard Hi, I've added a fix to your account as well. Could you please try again?
same issues with no buttons etc just the map
I have the same problem. No symbols, just a blank map
@Byronthor @oasive Hi! I've added a fix to your accounts. Please try now and let me know how it goes.
Just installed, completed the tutorial last night and all day I’ve had this issue. How can I fix it?
@Moerdred I've added a fix to your account. You should be able to see all the HUD buttons now. Let me know if you need help with anything else!
@HPWUblue Works great now! Thank you!
Hi, I am having the same issue. No icons, only the map with lots of foundables that I am unable to catch. :( can’t rotate the map too. Please help.
Just had this one since the beginning of the tutorial. Please just do a an update fix on this since there are still players getting this error :)
Thanks in advance! Really hope Ι can resume playing today :)
@JohnShire Thank you for your feedback. I'll be sure to share it with the team. Meanwhile, I've added a fix to your account. Could you please try again and let me know how it goes?
I have the same error with the hud, no buttons
@antbogir Hi, I've added the fix to your account. Please try again and let me know how it goes.
@HPWUblue thanks you, it works now
Hi, I've just started playing the game and have the same issue. Once the tutorial was finished I had no buttons. Tried uninstalling/Reinstalling but didn't work
I am also having the same issue.
Hi @RavenWillow394 @Scoterbium I've added a fix to your accounts. Please let me know if you need our help with anything else. Cheers!
Thank you so much!
@HPWUblue forgot to tag you last comment. Also stuck in this error! Can it be fixed?
@Liloish Thank you for reaching out! It seems like you were experiencing a different issue on your "Liloish" account. So, I've added the fix to your account and moved your comment to a related thread for visibility. Please let me know if you are referring to a different account.
@MykNaba Hi, I've added the fix to your account as well. Please try again and let me know how it goes!
Hi. I am a new user, and after install, I also have no menu buttons or landmarks. Only the wizard and the local roads. Just like the screen posted above by LEOLEOBEST. I have gone through tutorials and returned foundables, and advanced a level. I have tried unstalling, clearing app cache, clearing phone system-wide cache, rebooting, verifying accuracy of location services, reinstalled game, and same thing. Help!
Futher diagnosis on issue - I an using an Android phone. I logged out of all systems and uninstalled. I logged back into the Goggle Play and reinstalled the app. Then, a friend of mine was able to log into Wizards Unite and she had all controls. She logged out an I logged back in. Again, no buttons, no control, and I can't log out because I can't access anything. So it is definitely an issue with the account and not the phone system. Please help! Thanks!
@HotCrush Thank you for trying out the troubleshooting steps, and I'm sorry for the delay. I've added a fix to your account as well. Welcome aboard!⚡
I'm having the same problem
@SeuVagem14 Hi, thank you for reaching out! I looked into your account and noticed that you might have been experiencing a different issue. So, I've moved your comment into a related thread and added a fix to your account. Please let me know how it goes!
Same Issue here
@Takenpanther Hi, I've added a fix to your account as well. Please let me know if you need help with anything else. Cheers!