New Player: Missing HUD buttons. (Not to be confused with missing only the KB button)

11516182021

Comments

  • EffyhazzardEffyhazzard Posts: 1
    #51230 April, 2021, 01:56 pm.

    I'm having the same issues with no buttons etc just the map

  • HPWUblueHPWUblue Posts: 1,592 mod
    #51330 April, 2021, 02:45 pm.

    @Effyhazzard Hi, I've added a fix to your account as well. Could you please try again?

  • ByronthorByronthor Posts: 1
    #51402 May, 2021, 02:33 am.

    same issues with no buttons etc just the map

  • oasiveoasive Posts: 2 ✭✭
    #51503 May, 2021, 10:18 am.

    I have the same problem. No symbols, just a blank map

  • HPWUblueHPWUblue Posts: 1,592 mod
    #51603 May, 2021, 02:19 pm.

    @Byronthor @oasive Hi! I've added a fix to your accounts. Please try now and let me know how it goes.

  • MoerdredMoerdred Posts: 2
    #51705 May, 2021, 01:33 am.

    Just installed, completed the tutorial last night and all day I’ve had this issue. How can I fix it?

  • HPWUblueHPWUblue Posts: 1,592 mod
    #51805 May, 2021, 05:49 pm.

    @Moerdred I've added a fix to your account. You should be able to see all the HUD buttons now. Let me know if you need help with anything else!

  • MoerdredMoerdred Posts: 2
    #51905 May, 2021, 10:58 pm.

    @HPWUblue Works great now! Thank you!

  • Deadly123FoxDeadly123Fox Posts: 1
    #52007 May, 2021, 02:31 pm.

    Hi, I am having the same issue. No icons, only the map with lots of foundables that I am unable to catch. :( can’t rotate the map too. Please help.

  • [Deleted User][Deleted User] Posts: 0
    edited May 10 #52110 May, 2021, 11:34 am.

    Just had this one since the beginning of the tutorial. Please just do a an update fix on this since there are still players getting this error :)

    Thanks in advance! Really hope Ι can resume playing today :)

    Post edited by [Deleted User] on
  • HPWUblueHPWUblue Posts: 1,592 mod
    #52210 May, 2021, 04:42 pm.

    @JohnShire Thank you for your feedback. I'll be sure to share it with the team. Meanwhile, I've added a fix to your account. Could you please try again and let me know how it goes?

  • antbogirantbogir Posts: 2
    #52311 May, 2021, 09:35 am.
  • HPWUblueHPWUblue Posts: 1,592 mod
    #52411 May, 2021, 09:43 pm.

    @antbogir Hi, I've added the fix to your account. Please try again and let me know how it goes.

  • antbogirantbogir Posts: 2
    #52512 May, 2021, 05:10 am.

    @HPWUblue thanks you, it works now

  • RavenWillow394RavenWillow394 Posts: 2
    #52615 May, 2021, 01:14 pm.

    Hi, I've just started playing the game and have the same issue. Once the tutorial was finished I had no buttons. Tried uninstalling/Reinstalling but didn't work

  • ScoterbiumScoterbium Posts: 1
    edited May 20 #52720 May, 2021, 04:26 pm.

    I am also having the same issue.

  • HPWUblueHPWUblue Posts: 1,592 mod
    #52820 May, 2021, 04:43 pm.

    Hi @RavenWillow394 @Scoterbium I've added a fix to your accounts. Please let me know if you need our help with anything else. Cheers!

  • RavenWillow394RavenWillow394 Posts: 2
    #52921 May, 2021, 02:06 pm.

    Thank you so much!

  • LiloishLiloish Posts: 1
    #53025 May, 2021, 05:47 pm.

    @HPWUblue forgot to tag you last comment. Also stuck in this error! Can it be fixed?

  • HPWUblueHPWUblue Posts: 1,592 mod
    #53125 May, 2021, 07:40 pm.

    @Liloish Thank you for reaching out! It seems like you were experiencing a different issue on your "Liloish" account. So, I've added the fix to your account and moved your comment to a related thread for visibility. Please let me know if you are referring to a different account.

  • MykNabaMykNaba Posts: 1
    #53226 May, 2021, 05:17 pm.

    I am also having the same issue.

  • HPWUblueHPWUblue Posts: 1,592 mod
    #53326 May, 2021, 05:23 pm.

    @MykNaba Hi, I've added the fix to your account as well. Please try again and let me know how it goes!

  • HotCrushHotCrush Posts: 2
    #53429 May, 2021, 06:58 pm.

    Hi. I am a new user, and after install, I also have no menu buttons or landmarks. Only the wizard and the local roads. Just like the screen posted above by LEOLEOBEST. I have gone through tutorials and returned foundables, and advanced a level. I have tried unstalling, clearing app cache, clearing phone system-wide cache, rebooting, verifying accuracy of location services, reinstalled game, and same thing. Help!

  • HotCrushHotCrush Posts: 2
    #53530 May, 2021, 03:23 pm.

    Futher diagnosis on issue - I an using an Android phone. I logged out of all systems and uninstalled. I logged back into the Goggle Play and reinstalled the app. Then, a friend of mine was able to log into Wizards Unite and she had all controls. She logged out an I logged back in. Again, no buttons, no control, and I can't log out because I can't access anything. So it is definitely an issue with the account and not the phone system. Please help! Thanks!

  • HPWUblueHPWUblue Posts: 1,592 mod
    #53601 June, 2021, 09:29 pm.

    @HotCrush Thank you for trying out the troubleshooting steps, and I'm sorry for the delay. I've added a fix to your account as well. Welcome aboard!

  • SeuVagem14SeuVagem14 Posts: 1
    #53701 June, 2021, 10:54 pm.

    I'm having the same problem

  • HPWUblueHPWUblue Posts: 1,592 mod
    #53802 June, 2021, 09:28 pm.

    @SeuVagem14 Hi, thank you for reaching out! I looked into your account and noticed that you might have been experiencing a different issue. So, I've moved your comment into a related thread and added a fix to your account. Please let me know how it goes!

  • TakenpantherTakenpanther Posts: 2 ✭✭
    #53903 June, 2021, 09:01 pm.

    Same Issue here

  • HPWUblueHPWUblue Posts: 1,592 mod
    #54004 June, 2021, 02:08 pm.

    @Takenpanther Hi, I've added a fix to your account as well. Please let me know if you need help with anything else. Cheers!

  • TakenpantherTakenpanther Posts: 2 ✭✭
    #54104 June, 2021, 02:09 pm.

    Thx

Sign In or Register to comment.