New Player: Missing HUD buttons. (Not to be confused with missing only the KB button)

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Comments

  • 1soup2soup1soup2soup Posts: 0
    #39218 January, 2021, 05:51 am.

    I am playing the v. 2.16 (latest) on my iPad Pro (2020). For some reason, there are no menu buttons— or any buttons at all on the screen while playing. I can still collect traces and stuff, but I can access a single menu or my profile or the shop or anything at all. I reinstalled the app twice to be sure!


  • HanniBMAHanniBMA Posts: 1
    #39318 January, 2021, 11:05 am.

    I have the same error, im missing the hud options and i cant find anything at the moment. Reinstalled the game aswell but didnt help. Hopefully someone can fix this for me because i cant play the game

  • HPWUblueHPWUblue Posts: 1,636 mod
    edited January 18 #39418 January, 2021, 03:22 pm.

    @GomTill @HanniBMA Sorry for the inconvenience. I've added a fix to your accounts. Could you please try again and let me know how it goes? Thanks!

  • HPWUblueHPWUblue Posts: 1,636 mod
    edited January 18 #39518 January, 2021, 03:28 pm.

    @BertieBotts11 @1soup2soup I've merged your posts here and added a fix on your accounts. Please let me know if you need help with anything else!

  • YitkaTYitkaT Posts: 0
    #39619 January, 2021, 02:54 am.

    Hello,

    a few days ago I downloaded the game from App Store, the game let me create a new character, choose a wand and what not, let me capture a few foundables but since then all I got is a blank map. Not only there are no foundables but also there are no icons/HUD buttons showing on the screen.

    I tried to uninstall the game and install it again and that didn’t help either. It doesn’t work on wi-fi connection nor on mobile data.

    I’ll attach a screenshot of what the game looks like when I start it.

    Thank you for your time.


  • HPWUblueHPWUblue Posts: 1,636 mod
    #39719 January, 2021, 01:30 pm.

    @YitkaT Welcome to Harry Potter: Wizards Unite and thank you for reaching out! I've merged your post with a related discussion and added a fix to your account. You should be able to see the HUD buttons now. Cheer!

  • MessrpadsblackMessrpadsblack Posts: 1
    #39825 January, 2021, 08:34 am.

    I have the same issue

  • Relux69Relux69 Posts: 0
    #39925 January, 2021, 09:28 am.
  • HPWUblueHPWUblue Posts: 1,636 mod
    #40025 January, 2021, 05:27 pm.

    @Messrpadsblack @Relux69 Thanks for reaching out! I've applied a fix to your accounts. Let me know if you need more help.

  • YayaCarnageYayaCarnage Posts: 1
    #40125 January, 2021, 09:27 pm.
  • HPWUblueHPWUblue Posts: 1,636 mod
    #40225 January, 2021, 09:29 pm.

    @YayaCarnage I've added a fix to your account. Please try again!

  • AeronAshtrothAeronAshtroth Posts: 1
    #40328 January, 2021, 09:16 am.

    Having issues with my ui. No access to anything after tutorial encounter and wand/house selection.

  • HPWUblueHPWUblue Posts: 1,636 mod
    #40428 January, 2021, 03:04 pm.

    @AeronAshtroth Thanks for reaching out! I've applied a fix to your account and you should be able to see them now.

  • KennyElpi93KennyElpi93 Posts: 2 ✭✭
    #40529 January, 2021, 03:56 am.

    Downloaded the game like ten minutes ago. No HUD, just like the rest. Only the map and the character. What can I do?

  • EmpecabelEmpecabel Posts: 1 ✭✭
    #40629 January, 2021, 10:24 am.

    Same issue as everybody.

  • HPWUblueHPWUblue Posts: 1,636 mod
    #40729 January, 2021, 02:41 pm.

    @KennyElpi93 @Empecabel Thanks for reaching out! I've applied the fix to your accounts. Please try again and let me know if you need help with anything else.

  • RustmustacheRustmustache Posts: 1
    #40830 January, 2021, 03:28 pm.

    Have the same probléma, no hud, cant do anything...

  • MrsKleoMrsKleo Posts: 1
    #40901 February, 2021, 02:26 pm.


    I have the same issue. No buttons on my screen :(. Please help.

  • LaulikaLaulika Posts: 1
    #41001 February, 2021, 03:09 pm.

    Hello, I'm having the same issue, hud buttons don't appear on the map.

  • HPWUblueHPWUblue Posts: 1,636 mod
    #41101 February, 2021, 06:41 pm.

    @Rustmustache @MrsKleo @Laulika Hi, I've applied the fix to your accounts. Please let me know if you need help with anything else. Cheers!

  • KeoLinKeoLin Posts: 3
    edited February 2 #41202 February, 2021, 04:41 am.

    Hello!


    I am missing the buttons... maybe the house elves are hiding them? 🤪


    thanks

    Kareen

  • HPWUblueHPWUblue Posts: 1,636 mod
    #41302 February, 2021, 07:00 pm.

    @KeoLin It was a tough bargain, but I managed to exchange some chocolates for those buttons (added a fix to your account😅). Welcome aboard!

  • Jangirl4lifeJangirl4life Posts: 14 ✭✭
    edited February 2 #41402 February, 2021, 09:28 pm.

    The app is stuck in restart mode. It was working fine when I last used it at 1:30am in the morning. Tried using it now, it won't open.

  • readtolivereadtolive Posts: 1
    #41504 February, 2021, 05:41 am.


    AAAAARGH

    I FACE THE SAME PROBLEM AND ITS **** ANNOYING!

    i reaaaaally love harry potter but its really annoying when the hud buttons dont show on the screeen

    i have restarted my phone several times but it never works!

  • KeoLinKeoLin Posts: 3
    #41604 February, 2021, 08:56 am.

    Thank you very much!! I have been loving it!!

  • KeoLinKeoLin Posts: 3
    #41704 February, 2021, 09:09 am.

    Ps I hope not too many of your favourite chocolates were exchanged 🤣😉

  • Kc9060Kc9060 Posts: 1
    #41805 February, 2021, 01:56 pm.

    I am having the same problem

  • HPWUblueHPWUblue Posts: 1,636 mod
    #41905 February, 2021, 04:20 pm.

    @readtolive @Kc9060 I've added the fix to your accounts as well. Please try again and let me know how it goes. Thanks!

  • kallistrate713kallistrate713 Posts: 1
    #42006 February, 2021, 02:29 pm.

    hi i'm having the same problem :(


  • HPWUblueHPWUblue Posts: 1,636 mod
    #42109 February, 2021, 11:59 am.

    Thank you for reaching out @kallistrate713 and sorry for the delay. I've added a fix to your account. Please try now and let me know how it goes!

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