I cannot get any HUD buttons, after Uninstall/Phone restart/Reinstall, all after finishing a quest
@SlyNagini96 Hi, I've added a fix to your account. Please try again and let me know if the issue persists.
I’ve got this problem too. Haven’t got any hud buttons on my screen, so I can’t check my progress or my daily assignments, please help
I also have this Problem
@AquaMarine92 @Ranoxio Thanks for reaching out! I've applied a fix to your accounts. You should be able to see the HUD buttons now. Let me know how it goes.
Having this issue as well.
@BryceGC4 Hi, please try now and let me know how it goes!
I have no buttons I can't get to my profile or anything my gamer tag is TailBoneFace please fix im running this on the Verizon g5
Same issue here. I downloaded the game yesterday, and I do not have any buttons on the map screen. Can you help me? Thanks
I have the same problem could you do something for me too?
Also I have this constant problem. It becomes black and you cant do anything in it. Can you fix that too?
@syshqiponj @AliceC13 @TailBoneFace I've added a fix to your accounts. Let me know how it goes!
Our team is investigating this issue. Meanwhile, please try some of the workarounds others have shared in this discussion -> 2.15 with Android 10: Black screen with only menu
My account isn’t working either can you apply a fix please no hud nothing appearing at all only managed to free hagrid and then it all went WWWEEEIIRDDD 😭😭😭😭😭 please fix it I loooovvve Harry potter
Great work @JackalFiend, I'm sure Hagrid is happy now!😊
I've applied the fix to your account. Can you try again?
I was able to get past a part of the tutorial but now I'm stuck with no hud. I've tried uninstalling and reinstalling but it hasn't changed anything.
Hello, my avatar is in a random place and there's no buttons on screen. Tried restarting but same result :( please help!
@MrTrollsTwT I've attempted a fix on your account.
@LoafMouth This issue is only affecting some new players (below level 10). By the description, it sounds like you're experiencing trouble with the internet connection. Please ensure a stable internet and set your GPS accuracy to High. Downloading all assets from the in-app settings also helps with a smoother gameplay experience. Let me know if you need more help!
Thanks, it works fine now 👌
Hi, I am getting the same issue with the HUD buttons not appearing. Can you please fix this issue. Thanks in advance 😉
Hi @Shanen0203 Thanks for reaching out! I added the fix to your account as well. Could you please try again?
I'm having the same missing HUD issue could you help please?
@cm4lc Done! Could you please try again?
Thank you! Now it works perfectly
I’m a new player and since finishing the tutorial I have no HUD buttons and am unable to make store purchases
@GreenRaven55 Thanks for reaching out. I've added a fix to your account and you should be able to see them now. As for the iOS purchase issue, please refer to this thread for details: Inability to purchase anything
Hi the HUD buttons are missing from the game, so I can't play. I have tried deleting and reinstalling the app, but that didn't fix the issue. Please fix this bug for me.
I had same problem.
I am also having this problem :(