Diagon Alley purchase failed

CavalierMJKCavalierMJK Posts: 1
in Report a Bug #1 latest comment 01 June, 2020, 04:40 pm.

I cannot make any purchases in Diagon Alley, despite having enough currency. This includes any gold, potions or energy.

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  • HPWUblueHPWUblue Posts: 411 mod
    #219 May, 2020, 05:51 pm.

    Hi @CavalierMJK! I took a look at your account and see that you're no longer experiencing this issue. Let me know if you're referring to any other account. Cheers!

  • WhizardMomWhizardMom Posts: 3
    #330 May, 2020, 06:49 pm.

    My son is experiencing this same problem. How did you fix it?

  • WhizardMomWhizardMom Posts: 3
    #431 May, 2020, 06:26 pm.

    @HPWUblue ...Hoping you can help with this. BTW, we have already deleted the cache and reinstalled the app on his phone. Still getting the same message.

  • HPWUblueHPWUblue Posts: 411 mod
    #501 June, 2020, 09:49 am.

    Thanks for reaching out @WhizardMom. Could you share screenshots of the error message along with your son's Code Name? Alternatively, you can reach out to us via in-app support for privacy.

  • WhizardMomWhizardMom Posts: 3
    #601 June, 2020, 04:40 pm.

    @HPWUblue , his code name is TubaTastic238 and here is a screenshot of the message. This was for a Complimentary gift

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