Status Update: 2.13.0 Fragment Bug Resolution

hpwulola

Hi everyone. We wanted to provide a status update on the next steps we are working on to resolve the bugs caused when the 2.13.0 Game Update was released last week.

We have come up with a solution that will safely add back Fragments players lost due to the issues with last week’s release. While we don’t have an exact timeframe for when this fix will be implemented (hopefully within the next week or so), we are comprehensively QA testing this fix to ensure it doesn’t result in any additional issues. We know that you are eager to see this fix, so we appreciate your patience this week as we work to get this out the door. When we confirm the results of this fix are successful, we will update you with more details and a timeline of when you can expect to see these changes in your account.

We want to reassure you all that our planned fix will restore your lost Fragments without performing any rollback. Rest assured that gameplay progress players have made since these bugs have occurred will be unchanged. We hope to see you all on the Knight Bus this weekend during Community Day!

As a token of our appreciation for your patience, we will also be adding a complimentary store pack to Diagon Alley for all players sometime next week. We want to thank you for your support as our team works hard to resolve these bugs.

- The Harry Potter: Wizards Unite team

Magpie31

@hpwulola This is excellent news! Whilst I only lost a handful of fragments, it will still be nice to get them back again. And the gift pack looks incredible. Thank you!

Bet you and the team are looking forward to the weekend and having a rest!

MrSciGuy

Thank you so much @hpwulola! This is great news, and we appreciate you updating us. Also appreciate the team testing this out before activating it for everyone.

Craeft

Thanks for the update, @hpwulola

TomMRiddle

Finally some good news👍

Owlx

@hpwulola Thank you for the update. Sounds like good news. Will it be a pushed update? Or will players need to download it from google play or app store?

Kodokmag

I hope the complimentary gift would be potent extimulo 1000 😆

kiheikid

extra potions that put us over capacity means no way for us to brew more/different potions of our own until we are below capacity again

will out potion vault capacity be increased so we can still bee potions of our own choosing?

MrSciGuy

Good lord, some people just find the negative in everything...

How about, “thanks so much for the extra potions Lola!”

kiheikid

if and when the gift pack is available, i can thank then

in the meantime, just pointing out an unintended side effect that could diminish the intended overall value of the gift pack (if it inhibits ability to brew additional / different potions due to going over limit) ... so maybe just maybe HPWU can fix before making available 💡

LaurieTLC

You could always use them? Hop on the Knight Bus and do some high chambers with them. If you have Inns close by and you're allowed under lockdown guidelines, use some Dark Detectors. Or even just use some Trace Tonics. Or you could use your coins to upgrade your storage.

It is a pity that we won't have them to use for Community Day, but it sounds like we will get them before the Wizarding Weekend. Depending on the time we have to claim them, you could wait to claim them and use them during the event.

There are a few options where you can benefit from them without them taking you over capacity for long.

MtPollux

Some people are bound and determined to find a cloud on a sunny day.

Thanks @hpwulola for the great news. I think we're all looking forward to being able to put this situation behind us.

Stina1A

This is amazing!!! Thank you for the update @hpwulola and thanks to the whole team!

Daddar

Well this exceeds my expectations. I’m amazed and grateful, of I will be if this works as promised!

Dogoutlaw

@hpwulola fantastic news! I’ll be thrilled to get back some of my lost fragments. The store pack is above and beyond what I expected, so thank you!

GearGlider

Thank you so much!

xAlexRoyx

Perfecto me encanta la noticia, esperemos se resuelva de la mejor manera lo antes posible... Gracias...

Guscarbato

¡Que buena noticia! Gracias.

Crogabattoir

Thank you so very much. I very much appreciate the added work and stress this added to you guys. Thank you for your hard work in coming up with a solution, honoring the community.

robcat

I am pleased to see communication and clarification on this issue. I respect the fact that testing is being done to ensure further problems aren't created instead of just rushing out a half-baked update.

wizardjaycee

Thank you for this update.

I hope your fix is successful and given that you are still working on this matter thank you for the very generous compensation gift that is about to be released imminently.

yw2k

Thanks for the news but I don’t think we will get the fragments back by the start of May’s CD? :(

DadDeDav

@hpwulola thanks for the update, looks like the proposed resolution meets the needs of a compensation scheme :

• Restoration of what was lost (or something felt to be equivalent by the offended party)
• A "sweetener" to help re-establish the relationship, of a value which relates to the size of the offense

I feel the sweetener - free pack in store - is about the right size (though like others, think dark detectors would have been good too), and you are promising restoration of our loss… so

THANKS !

DDD

Caeleon

My fragments back and a complementary gift is nice. Thank you, it's more than I was expecting.

But what I want more than a free package, is that someone took note and perfected the procedures so all this could be avoided in the future. That would make this good resolution into a great resolution.

LiseV

Thank you 😁 iam so happy to see that HPWU actually listends to the community feedback!

AireQueen

Thanks so very much for the fix on this issue. Any word on the repair for the Knight Bus bug? It has not worked for me since the update.

Hidrazona

Thank you! It is really a relief to hear you guys are working on the real deal, AND have added a compensation pack on top of it. Kudos!

It mentions in the extra pack that it also compensates for the other bugs that happened with fragments and so on in general, which should now be fixed. Does this mean that they are currently fixed? Or do I have to download a patch still before playing again?

Hoyot

Thank you so much, great news for us. 😊

WizTopper

Thank you so much This is great news, and i appreciate you updating us. Also appreciate the team testing this out before activating it for everyone. I also really enjoyed the event with the Poacher hope to see more like that

plentypokes

Thanks for communicating this, the gift pack is also highly appreciated. I am a player that was severely let down the last few weeks at the point where I was thinking of quitting, but this has restored some faith in you and I will keep playing - thought you should know.

Xenomer

Just came from a battle after seeing this:

I am so happy right now.

Thank you very much.

Faith restored.