Entering a Portkey results in a Connection Lost error

hpwulolahpwulola Posts: 810 admin
edited April 16 in Archive #1 latest comment 18 April, 2020, 05:18 pm.

Players are receiving a 'Connection Lost' error as they enter a Portkey. Our team is working to resolve the error as soon as possible.


Updated 4/15/20 3:00 PM PT


Update 4/15/20 5:30PM PST: Updating Harry Potter: Wizards Unite to version 2.12 will resolve the 'Connection Lost' error when using a Portkey. Visit your phone's app store to check availability.


Update 4/16: All players are now on 2.12 so this issue will be resolved.

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Post edited by hpwulola on
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Resolved · Last Updated

Update 4/16: All players are now on 2.12 so this issue will be resolved

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  • Likwit76Likwit76 Posts: 3
    #215 April, 2020, 08:48 pm.

    When I try to open some portkeys from the last event, I get a "connection lost. check your wifi or mobile data" message and i'm returned to the map. There is nothing wrong with my connection as i'm able to do al other things on the map. I can even open some other non-event portkeys.

  • NanFeldNanFeld Posts: 10 ✭✭
    #315 April, 2020, 08:52 pm.

    I have 4 brilliant portkeys waiting to be used. Today when I tried to use them I got a "Connection lost. Check your wifi or mobile data" error.

    I was able to use a regular 5K portkey just fine.

    I tried restarting the app and restarting my phone, and I tried turning wifi off, and still got the same error each time.

  • StepMcStepMc Posts: 1
    #415 April, 2020, 08:55 pm.

    i have the same issue with a brilliant portkey, and my internet connection is fine so I assume it’s a bug

  • BrinkletoeBrinkletoe Posts: 1
    #515 April, 2020, 09:09 pm.

    I’m having the same issue with my portkeys.

  • AnnyKAnnyK Posts: 8 ✭✭
    #615 April, 2020, 09:18 pm.

    Same issue here.

  • AquilusHolmesAquilusHolmes Posts: 1
    #715 April, 2020, 09:42 pm.

    Experiencing the same.

  • TorontochickTorontochick Posts: 1
    #815 April, 2020, 09:48 pm.

    Same problem here. Can’t open the brilliant Portkeys from the previous event. Regular Portkeys work just fine.

  • LadyMarcheleLadyMarchele Posts: 1
    #915 April, 2020, 09:49 pm.

    Same issue today. Strong Wi-Fi, can open other port keys but not brilliant port keys.

  • Vfresh38Vfresh38 Posts: 1
    #1015 April, 2020, 09:50 pm.

    Same

  • hpwulolahpwulola Posts: 810 admin
    #1115 April, 2020, 10:03 pm.

    @Likwit76 and @NanFeld Thank you for reporting this! We are investigating this now and I have created this thread for updates. I merged your posts into this thread so we can gather the conversation here. Thanks!

  • MimagucMimaguc Posts: 1
    #1215 April, 2020, 10:21 pm.

    Same here

  • MommizardMommizard Posts: 3 ✭✭
    edited April 15 #1315 April, 2020, 11:01 pm.

    Nope. Still doesn’t work. I still get a “cannot connect to WiFi” error message even though I have done all of the above, uninstalled and reinstalled app, restart phone, etc. I have made sure to download all assets and disable gyroscope. The issues began today on 1.5km portkeys sitting in my portmanteau


    iphone XR


    Post edited by Mommizard on
  • PhoenixLight76PhoenixLight76 Posts: 4 ✭✭
    #1415 April, 2020, 11:46 pm.

    I also have this issue. When clicking on the brilliant Portkey from Weasley event it says “connection lost, check your WiFi or mobile data” Other Portkeys work just not the brilliant ones that I’ve unlocked and are ready to use

  • DarkCamaleonDarkCamaleon Posts: 5 ✭✭
    #1516 April, 2020, 12:17 am.

    Same issue, wasted a baruffio (I usually get some portmanteau ready and before I open them use a baruffio).

  • ProfmagnusProfmagnus Posts: 0
    edited April 16 #1616 April, 2020, 12:32 am.

    When I try to open some portkeys from the brilliant event. I get a "connection lost. check your wifi or mobile data" message and i'm returned to the map. There is nothing wrong with my connection as I just opened the regular non-event shoe portkeya minute before.and also I am able to do all other things on the map.


    i am worry to not open all the event portkeys before the community day, I need open spaces.

  • hpwulolahpwulola Posts: 810 admin
    #1716 April, 2020, 12:40 am.

    Hey everyone, this bug will be fixed for you when you update to App Version 2.12.0. This release is currently rolling out and will be available for everyone soon!

  • JingWen600JingWen600 Posts: 1
    #1816 April, 2020, 04:31 am.

    Same issue, cannot enter an event Portkey after the event is over even though it could be done before.

  • PoppawizPoppawiz Posts: 1
    #1916 April, 2020, 05:40 am.

    Having same issue. Cannot open brilliant portkey. Connection lost message.

  • MochiSundaeMochiSundae Posts: 1
    edited April 16 #2016 April, 2020, 08:05 am.

    Downloaded the latest version update and its fixed. Thank you!

  • Likwit76Likwit76 Posts: 3
    #2116 April, 2020, 11:23 am.

    indeed fixed with latest update

  • hpwulolahpwulola Posts: 810 admin
    #2216 April, 2020, 06:05 pm.

    Update 4/16: All players are now on 2.12 so this issue will be resolved.

  • MillemusenMillemusen Posts: 0
    #2316 April, 2020, 06:33 pm.

    I’ve walked 8 portkeys. Had no problem opening the 7 of them but the 8th wont. I just return to the map. Dont know what to do?

  • SuziemelSuziemel Posts: 1
    #2416 April, 2020, 06:58 pm.

    Having same issue but there are 8 that I can’t open. It either takes me back to the map or says I am not connected and to check WiFi, but I am connected!!

  • HPWUblueHPWUblue Posts: 449 mod
    edited April 16 #2516 April, 2020, 07:21 pm.

    Hi @Millemusen @Suziemel! You're getting this error since you're trying to open the Portkey in the previous app version. You won't experience this in the new update - 2.12.

  • AbrakadabrusAbrakadabrus Posts: 1
    #2616 April, 2020, 07:45 pm.

    I have this issue, I am still on version 2.11, do not have the update available to download (I am on ios)

  • HPWUblueHPWUblue Posts: 449 mod
    #2716 April, 2020, 07:55 pm.

    Hi @Abrakadabrus! This release is currently rolling out and may take some time before it's available for everyone.

  • Coridoni2Coridoni2 Posts: 8 ✭✭
    #2818 April, 2020, 05:18 pm.

    I got this connection error message when opening aBrilliant 1km Portkey during the April Community Day.

This discussion has been closed.