Fortresses keep crashing lost rune stones

FloppeltjeFloppeltje Posts: 4 ✭✭
in Report a Bug #1 latest comment 14 April, 2020, 12:06 am.

Hi there.

The app keeps on crashing when I want to battle in a fortress (there’s not a specific one, it happens one out of four times or so). I have lost over ten dearly won rune stones because of this.

Is there a way of getting those back? Can you put them back in my profile?

Please fix this!

1 votes

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  • HPWUblueHPWUblue Posts: 346 mod
    #214 April, 2020, 12:06 am.

    Welcome to the Community, @Floppeltje! I'm sorry to hear about your experience. Please reach out to us via in-app using the following steps for help with lost items, one of our representatives will look into it.

    1. Tap on the "Get Support" option in the in-app settings > Help/ Legal
    2. Tap on the "Conversation" icon (top-right corner)
    3. Briefly describe your concern. Information about the approximate time when you encountered the issue can help us
    4. If any articles are shown, select "I still need help" option
    5. You will be given a list of categories to choose from. Select "Gameplay Question"

    A message that starts with "I'll send you over to someone who can help!" should show up for you. If you experience any trouble during this process, please let me know. Good day!

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