5km Portkeys icons change to 2km Portkey icon

KuuklaMuKuuklaMu Posts: 2 ✭✭
edited March 24 in Report a Bug #1 latest comment 12 May, 2020, 11:21 pm.

I thought I'd imagined it the other day, but confirmed today! As soon as my 5km Portkeys distances are met,they appear as a boot and dole out rewards (and scene) of the 2km prized portkeys! This is an incredible waste and I am dreading my soon to finally be unlocked 10km portkey - these are so much more difficult to unlock with the quarantine so I'm hoping for a quick fix! Any suggestions?

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Post edited by HPWUrobert on
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Working on a Fix · Last Updated

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  • HPWUrobertHPWUrobert Posts: 473 admin
    #220 March, 2020, 06:49 pm.

    Hi @KuuklaMu.

    tl;dr - I didn't find an issue with your rewards, but it's possible that you're getting the wrong Portkey image.


    I looked into your account and can see that the last 2 Portkeys that you unlocked and used were 2km and 5km. The 2km Portkey rewarded the Boggart Cabinet fragment + wrackspurt rewards and 5km rewarded a Foe Glass fragment + wrackspurt rewards. According to our documentation, these are the correct rewards for those Portkey distances.

    Addtionally, you currently have 2 Portkeys that are unlocked, but you have yet to open them: (1) 2km and (1) 5km. Are both of these Portkeys showing up as a boot?

  • KuuklaMuKuuklaMu Posts: 2 ✭✭
    #322 March, 2020, 01:47 am.

    Thanks for looking into this!Yes, they show as boots, BUT, are you able to see how many portkeys were unlocked during the week because 4 of them were 5kms - the 10km did work without issues of any kind, but only 1 of the 5km appeared as it usually does as far as scene once opened, the others were the 2km scene, I apologize I'm unable to recall what or where that is, Hagrid's maybe?

  • HPWUrobertHPWUrobert Posts: 473 admin
    #424 March, 2020, 12:08 am.

    @KuuklaMu, yes I can see all (4) 5km Portkeys that you unlocked, including the Brilliant Portkey, 10km Portkey, and numerous 2km Portkeys. Do you have a video where you're opening a 5km Portkey and what scene you see?

  • DizzyWizzyDizzyWizzy Posts: 4
    edited March 24 #524 March, 2020, 02:22 am.

    This happened to me too, but just now my 10km portkey unlocked and turned into a boot, and I’m so upset!!


    When it happened with a 5km portkey I had (last week maybe?), and I thought it was just a UI error and the rewards would still be from a 5km, but it wasn’t! It had really turned into a 2km portkey! When I used it, I was brought to Borgin & Burkes. I just updated the game today before my 10km portkey unlocked.


    The 5 km portkey was annoying, but losing my 10km portkey is devestating. Can I get my 10km portkey back??

  • DizzyWizzyDizzyWizzy Posts: 4
    #624 March, 2020, 03:56 am.

    Just checked, and my 10km is sending me to Honeydukes. Thank goodness!! It was just an error in the graphic but not the content. Whew! Is there a handy list of locations corresponding to type of portkey?

  • WashableWashable Posts: 1
    #724 March, 2020, 04:43 pm.

    This happen to me too, first time last week with two 5k and second time today with the 10k


    Used two Silver key's on two 5k Portmenus and walked the distance.

    When the message arrive, the first portmanteau got the correct 5k Tea pot icon but the second got the 2k Boot Icon.


    Today the same happen with two 10k Portmanteau, started with Silver key's at the same time.

    when distance was done, the first got the 10k deflated ball icon and the second got the 2k Boot Icon.

    I hope this is a icon issue only

  • HPWUrobertHPWUrobert Posts: 473 admin
    edited March 24 #824 March, 2020, 05:21 pm.

    @DizzyWizzy @Washable thanks for flagging and sharing your experience. I looked at both your accounts and can confirm that you both still have the 10km Portkeys despite their icons showing up as a boot, even the 5km Portkey. Before update 2.10, all unlocked Portkeys appeared as boots so I suspect that the 5km and 10km Portkey icons are somehow getting changed to the default icon. Portkey icons are just overlays and don't affect the possible rewards that are determined with the Portmanteau. Still frustrating to say the least.

  • cosk62cosk62 Posts: 27 ✭✭
    #925 March, 2020, 02:38 pm.

    This is fairly a common bug. About a third of my 10 km portkeys turn to boots on unlock. They still show as deflated soccer ball when I place them on the ground.

    I haven't noticed this bug as often on 5 km portkeys, but it may be because it is just harder to notice. The 5 km portkey turns to boot upon unlocking and remains a boot when you place it.

  • AeilurusAeilurus Posts: 1
    #1017 April, 2020, 04:35 am.

    I'm currently having this same issue! I recently unlocked a 10k that turned into a 2k (with 2k location and rewards when I opened it) and just today I unlocked a 5k that turned into a boot. I haven't opened it yet but I'm expecting the same problem. Soooo frustrating! Is there any way I can still be granted those rewards?

  • HPWUrobertHPWUrobert Posts: 473 admin
    #1117 April, 2020, 04:37 pm.

    @Aeilurus sorry you're still encountering this bug. Here's some info I said previously about Portkey rewards

    Before update 2.10, all unlocked Portkeys appeared as boots so I suspect that the 5km and 10km Portkey icons are somehow getting changed to the default icon. Portkey icons are just overlays and don't affect the possible rewards that are determined with the Portmanteau.

  • UagadouWeDoUagadouWeDo Posts: 4
    #1212 May, 2020, 10:52 pm.

    This has been happening to me sporadically for months. As far as I can tell, the rewards are changed to the lesser variety as well. Just in the past few days, two Precious Portmanteaus turned into boots upon unlocking. One was with a silver key, the other just today with the gold key. Here's a screenshot after it unlocked. I still haven't used it, but I unlocked the other Precious and a Prized since, so I don't know which one it is anymore.


  • HPWUrobertHPWUrobert Posts: 473 admin
    #1312 May, 2020, 11:21 pm.

    @UagadouWeDo thanks for flagging. I can confirm only the image overlay changes, and not the rewards. The image is shown locally from the app on your device, and rewards are determined server side.

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