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Unable to Log into this Community from Mobile

RedHawk76RedHawk76 Posts: 5 ✭✭
in Community Forum Feedback #1 latest comment 25 June, 2021, 11:27 am.

While trying to report the previous problem, I attempted to report it from the app. I was unsuccessful at logging in, however, so I was unable to report that I could not log in. Works fine from my desktop though. My moile is a new Pixel 4 XL, just activated yesterday. Other features that use my Google acct seem to work fine.

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  • RedHawk76RedHawk76 Posts: 5 ✭✭
    #225 February, 2020, 09:19 pm.
    Screenshot_20200225-122620.png


  • hpwulolahpwulola Posts: 1,297 admin
    #327 February, 2020, 02:48 am.

    @RedHawk76 Can you try clearing the cache on your phone browser to see if that helps?

  • MeesPierson1MeesPierson1 Posts: 8 ✭✭
    #425 June, 2021, 11:19 am.

    I have problem logging into ac with iPhone 11, I have to clear my data history in Safari, uninstall app and reinstall app so many times. Now it's not working even though I have done everything suggested by support. This keeps on happening whenever I am going out and use my 4G data instead of home WiFi. Please don't blame my network as it's the best network company I am using. I never had problem until the last few weeks, enough is enough! I have to bring two phone's out, my old iPhone 7 and iPhone 11 whenever I go out. I may have to quit the game if my log in problem keeps occurring and it can't be fixed by support

  • MeesPierson1MeesPierson1 Posts: 8 ✭✭
    #525 June, 2021, 11:27 am.

    I have cleared the cache on browser and still it doesn't work, I can't even open HP app from App Store until I turn off my phone. How many more times I have to do all these in the next few days?? Clear cache, uninstall, reinstall, turn off my phone, start all over and over again...

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