"Connection Lost" error when trying to load the store

sashaknitssashaknits Posts: 15 ✭✭
edited February 25 in Archive #1 latest comment 27 February, 2020, 04:42 pm.


I can't load the store, I get "Connection lost. Check your wifi or mobile data." but I have a working connection. Clicking OK returns me to my suitcase.



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  • sashaknitssashaknits Posts: 15 ✭✭
    #225 February, 2020, 10:37 pm.

    This is now blocking me from getting my complimentary gift for the new event that started today. Can anyone help please?

  • HPWUrobertHPWUrobert Posts: 386 admin
    #326 February, 2020, 02:41 am.

    Hi @sashaknits, thanks for flagging this issue. I see that you've already claimed the free Lost Love bundle today. Are you still having an issue with purchasing?

  • sashaknitssashaknits Posts: 15 ✭✭
    #427 February, 2020, 04:42 pm.

    Hi @HPWUrobert , sorry for the delay in replying. I tried clearing the app cache and rebooting the phone which seemed to do the trick.

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