Avatar stuck in a T-Pose. Unable to tap items on the map and can't expand it.

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Comments

  • HPWUblueHPWUblue Posts: 816 mod
    #18205 June, 2020, 03:39 am.

    Thanks for reporting in the Community @SilentAmazing I've applied a fix for the 'Obigo' account. Could you force-close the app and try again?

  • Kikasoccer7Kikasoccer7 Posts: 0
    edited June 13 #18313 June, 2020, 09:34 am.

    I'm using the email if moderatos could fix this it would be great

    Post edited by HPWUrobert on
  • HPWUrobertHPWUrobert Posts: 706 admin
    #18413 June, 2020, 07:16 pm.

    @Kikasoccer7 I attempted a fix on your account. can you sign in and let me know if you're getting the same error?

  • MuzikStixMuzikStix Posts: 0
    #18514 June, 2020, 03:29 pm.

    When I start the app, the game loads into a Wizarding challenge chamber, with the error message “unable to load chamber“. When I close out of this the map does not load and my avatar is in a T position spinning. I have tried closing the game and re-opening, turning my phone off and on, and deleting and reinstalling the app… None of it has worked. Please help!

  • HPWUblueHPWUblue Posts: 816 mod
    #18615 June, 2020, 12:59 pm.

    Hi @MuzikStix! I've merged your post with a related thread and applied a fix on your account. Could you force-close the app and try again now?

  • SapphireRain93SapphireRain93 Posts: 2 ✭✭
    #18717 June, 2020, 03:30 am.

    I'm having the same problem where I can't pick up anything from the map. Sometimes if I click on a foundables and then leave, I am then able to pick up energy or I gredients. But this sucks especially when I only get out rarely, and need to stock up on SE.

  • HPWUblueHPWUblue Posts: 816 mod
    #18817 June, 2020, 07:54 am.

    Thanks for reporting @SapphireRain93! I've attempted the same fix on your account as well. Please force-close the app and try again.

  • TenhoTenho Posts: 3
    #18917 June, 2020, 04:46 pm.

    My game has crashed as well, character is frozen on screen and I'm not able to neither tap foundables or ingredients nor enter fortresses. I've tried restalling the app and logging in and out a few times already but it doesn't do any good.. Could you please fix my account?

  • YammieeeYammieee Posts: 7 ✭✭
    #19018 June, 2020, 06:14 am.

    @HPWUblue @HPWUrobert Hi there, am unable to edit previous post. I’ve been experiencing this issue for more than 10 hours and written in to Support but gotten no reply. Could you help urgently please? Greatly appreciated!!!!! Avatar freezes in a T position on map, unable to tap anything on map, app hangs after entering fortress.

  • HPWUblueHPWUblue Posts: 816 mod
    #19118 June, 2020, 06:21 am.

    Hi @Yammieee! I've attempted a fix on your account. Could you force-close the app and try again?


    (I've also removed your previous post)

  • YammieeeYammieee Posts: 7 ✭✭
    #19218 June, 2020, 06:29 am.

    Hi @HPWUblue seems to be working fine already. Thank you so so much!

  • mags1223mags1223 Posts: 0
    #19319 June, 2020, 02:49 am.

    Everytime I try to login my character shows in a chamber but I get a message stating Unable to load chamber. Please try again. When I exit out my avatar is frozen and I am no longer able to play. Please help

  • LycindelleLycindelle Posts: 416 ✭✭✭
    edited June 19 #19419 June, 2020, 06:04 am.

    @mags1223 I think it's a known bug that sometimes hits players.


    @HPWUblue @HPWUrobert Could you have a look at this account and maybe fix it?

  • HPWUblueHPWUblue Posts: 816 mod
    #19519 June, 2020, 07:50 am.

    Thanks for tagging us @Lycindelle!


    Hi @mags1223! I've attempted a fix on your account. Could you force-close the app and try again? Let me know how it goes.

  • chickdrummerchickdrummer Posts: 2
    #19620 June, 2020, 06:26 am.

    @HPWUblue I am also having this issue. Is there a chance to fix my account as well? Thanks in advance! (This is the account I play with)

  • HPWUblueHPWUblue Posts: 816 mod
    #19722 June, 2020, 03:56 am.

    @chickdrummer I've applied the fix on your account as well. Please try now.

  • TenhoTenho Posts: 3
    #19822 June, 2020, 11:18 am.

    @HPWUblue could you please take a look at my account as well? This is how my game looks when I attempt to open it, can't tap on any foundables/ingredients. I've tried un- and re-installing the app but it doesn't do any good.

  • HPWUblueHPWUblue Posts: 816 mod
    #19922 June, 2020, 11:29 am.

    Hi @Tenho! Could you force-close the app and try again now?

  • TenhoTenho Posts: 3
    #20022 June, 2020, 12:33 pm.

    @HPWUblue Thank you so much, I'm able to play again!🤗

  • chickdrummerchickdrummer Posts: 2
    #20127 June, 2020, 09:57 pm.

    @HPWUblue It works! Thank you so much. I've been trying to get it fixed for a while.

  • ShaivanShaivan Posts: 1
    #20228 June, 2020, 03:37 pm.

    Hi I'm facing the same problem as well. Unable to load chamber and when I exit, my character is stuck in a T-pose.

  • wanerixawanerixa Posts: 0
    #20329 June, 2020, 01:30 am.

    My char is stuck/bugged and wont move. Can't click on anything. When I load the game it tries to put me right into the fortress page and it then tells me that fortress is not available and to exit. When I exit my char appears on the screen with the arms outstretched in a T Pose. I can not move or click on anything and nothing works except exiting the game

  • HPWUblueHPWUblue Posts: 816 mod
    #20429 June, 2020, 02:58 pm.

    Thank you for reaching out @Shaivan! I've attempted a fix on your account. Could you force-close the app and try again?

  • KodeFrodeKodeFrode Posts: 2
    #20504 July, 2020, 10:11 am.

    I have the same problem: "Unable to load chamber" and then frpzen avatar. 🤔

  • DonshiniDonshini Posts: 0
    edited July 5 #20605 July, 2020, 07:37 pm.

    When I turn on the game on, I'm stuck in a fortress. When I back out of it, the map will load, but my character is just frozen on the screen. I can not tap on anything.


    I’ve reset the game multiple times, rebooted phone, cleared cache, reinstalled the app.


    Any clue how to get out? I cannot contact Niantic through the app because it won’t let me access the Help screen. Thanks in advance!


  • HPWUblueHPWUblue Posts: 816 mod
    #20706 July, 2020, 02:23 pm.

    Hey @KodeFrode! Please try now and let me know how to goes.

  • HPWUblueHPWUblue Posts: 816 mod
    #20806 July, 2020, 04:42 pm.

    Welcome to the Community @Doshiro@Donshini! I've attempted a fix on your account. Force-close the app and try again.

  • KodeFrodeKodeFrode Posts: 2
    #20907 July, 2020, 10:56 pm.

    That worked, @HPWUblue. Thanks. 😊

  • sassyb78sassyb78 Posts: 3
    #21008 July, 2020, 08:19 am.

    I closed the game whilst in a fortress and as I'm no longer near that fortress my game freezes. I have tried uninstalling, clearing data and cache and emailing support but nothing has worked... Please help!

  • KitzenKitzen Posts: 218 ✭✭✭
    #21108 July, 2020, 10:51 am.

    @sassyb78 have you tried going back to the same fortress? you should be able to open the game whilst there, reenter the fortress, then leave correctly. the reason the game is freezing is likely due to the game trying to restart what you were doing in the fortress previously

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