Hi @MysticalMabel @Derperus @Samaelus81, welcome to the Community! I've attempted a fix on both the accounts. Force-close the app (clear app from background), clear the app cache, and try again. Let me know how it goes!
I have the same problem
Game works properly again. Thank you very much!
Same here. It started yesterday.
I have restarted the app, restartet the phone, reinstalled the app, but nothing happened. I have a iphone.
I have this exact same problem too. I can interact with the Vault, but the map is completely unresponsive, I get the same error message about being in a chamber when I try to change professions, and uninstalling/restarting my phone does nothing.
My avatar also does that weird arms out thing. Can this be fixed in time for Community Day? Thanks!
@HPWUblue thank you for your help!!! Everything seems to be in working order now. 🙌😁
Having the same issue & it appears several others are as well.
@HPWUblue We are experiencing this on ios.
Have submitted bug report on the affected account.
Have deleted and reinstalled the client app
The instructions above seem like android specific
Are there instructions for ios?
ios 13 fully patched
deleted and reinstalled client app
character still stuck in T-Pose on map
can access vault, knight bus
deleting the cache now
I have also had this problem for the last two months! I tried emailing the support email but haven’t heard anything. It makes me feel better knowing that I’m not the only one experiencing this!
@Spahz @Methuselah14 @Alicat223 @Mrsinkbean I've tried a fix on your accounts. Force-close the app (remove from background), clear the app cache, and try again now.
Follow these steps to clear the app cache on iOS devices:
Let me know how it goes!
this is for mandykp not spahz
Attempted the fix on mandykp too. Please try now and let me know if the issue persist. Thanks!
It worked! Thank you SO much!
seems to be working now
thank you for the rapid response!
No problem @Mrsinkbean @Spahz Good luck with the Community Day!
downloaded all assets
thank you again!
Thanks for the follow-up @Spahz!
Hi @Belvenue @WitchCel @LilleMy007 I've merged your thread with a similar discussion for visibility, and I've attempted a fix on your accounts. Force-close the app (remove from background), clear the app cache, and try again now.
The fix worked for me! Thanks à lot HPWUBLUE!
Thank you! It worked for me too. I am happy :)
@CharmingSerpent @VioletTreasure, I've added fixes to your accounts. Can you restart the app and see if the issue is resolved?
Same thing happening for me. Account is PrtyFly4aMaiTai
Hi @PrtyFly4aMaiTai! Restart the app and try again.
Thanks! it worked right away, I appreciate the quick fix.