Avatar stuck in a T-Pose. Unable to tap items on the map and can't expand it.

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Comments

  • KermitDerFroschKermitDerFrosch Posts: 1
    #39217 September, 2020, 11:21 am.


    I have the same issue!

  • HPWUblueHPWUblue Posts: 829 mod
    #39317 September, 2020, 03:38 pm.

    @librarianna @Zuzolas @KermitDerFrosch I've attempted a fix on your accounts. Please try again and let me know how it goes!

  • LeighlooLeighloo Posts: 1
    #39417 September, 2020, 09:52 pm.

    Ever since yesterday (hours before I even considered updating my phone), my map is completely unresponsive. My character is sitting there with his arms spread but I cannot tap on it or click on ingredients or traces. I can click on my menu buttons and brew potions and see my portkeys and tasks. I have since updated my phone and also updated the app to the new one. I’ve also force closed the app and restarted my phone several times

  • HPWUblueHPWUblue Posts: 829 mod
    #39517 September, 2020, 09:57 pm.

    Hey @Leighloo I've attempted a fix on your account. Can you try again?


    (I also merged your bug report with a related thread for visibility)

  • MizAnniMeowMizAnniMeow Posts: 2
    #39618 September, 2020, 03:25 am.

    I think I’m having the same issue. I was kicked out of a Fortress battle and now I can’t interact with the map - nothing happens when I click, and my Avatar is in a T pose. When I take the Knight Bus to the fortress, I see the list of chambers but can’t enter any or scroll or even exit via the X.


    also, when I tried to complete a profession lesson, I got the message “Cannot modify Profession during Wizarding Challenges”. Presumably the game still thinks I’m in the challenge I was booted out of.


  • 4ndreas4ndreas Posts: 2
    #39718 September, 2020, 07:15 am.

    Hello @HPWUblue I am having the same issue. Character is stuck in t pose, can't interact with map or fortress. Thank you for looking into it :)

  • J3w3lsJ0ul3sJ3w3lsJ0ul3s Posts: 1
    #39818 September, 2020, 09:24 am.

    Hi,

    Same problem here. I can't click anything on map. Can go on knight bus but not enter any wizarding challenge.

  • HPWUblueHPWUblue Posts: 829 mod
    #39918 September, 2020, 06:58 pm.

    @MizAnniMeow @4ndreas @J3w3lsJ0ul3s Please try again and let me know if the issue persists. Thanks!

  • 4ndreas4ndreas Posts: 2
    #40018 September, 2020, 07:57 pm.

    @HPWUblue fixed for me, thanks :)

  • ToodleooToodleoo Posts: 1
    #40118 September, 2020, 09:57 pm.

    I have this problem now. My witch is in a t-pose, and when I enter the fortress I can’t choose a chamber. I can’t open foundables or zoom in or out.


  • HPWUblueHPWUblue Posts: 829 mod
    #40218 September, 2020, 10:03 pm.

    Hey @Toodleoo! I've attempted a fix on your account. Please try again.

  • MizAnniMeowMizAnniMeow Posts: 2
    #40318 September, 2020, 11:38 pm.

    Working now. Thanks!

  • TofuDiabolicalTofuDiabolical Posts: 1
    #40418 September, 2020, 11:58 pm.

    I have the same problem, since Tuesday. I’ve uninstalled and reinstalled and it didn’t help.

  • WallyCBWallyCB Posts: 5
    #40520 September, 2020, 07:00 pm.

    Why am I not getting any help with my help desk report about my avatar being frozen in the T-position?

  • LycindelleLycindelle Posts: 418 ✭✭✭
    #40620 September, 2020, 07:18 pm.

    @WallyCB It's weekend. Not everybody is working then. I'll tag a moderator so your thread will not be overlooked.


    @HPWUTeam @HPWUblue Can you look into this and apply a fix to this account, please? Thank you for your help.

  • CaeseyadorCaeseyador Posts: 2
    #40721 September, 2020, 02:12 pm.

    I am having this exact same issue. Stuck in a T-pose and unable to interact with anything in the game world IE: Foundables, portkeys and ingredients/energy. Attempts to access the knight bus lead to black screen or freezing at room selection. I’ve uninstalled, cleared cache, reinstalled and redownloaded the essential assets. I’m still able to access all side functions including character, rewards, training, send/receive gifts and potions. But I’m unable to play the game itself. This had completely ended my ability to play the game for the bulk of the recent event.


  • HPWUblueHPWUblue Posts: 829 mod
    #40821 September, 2020, 06:13 pm.

    @Lycindelle thanks for tagging me!


    @TofuDiabolical @WallyCB @Caeseyador I've merged your threads with related discussion and attempted a fix on your accounts. Please try again and let me know how it goes!

  • CaeseyadorCaeseyador Posts: 2
    #40921 September, 2020, 09:05 pm.

    Working again. Thank you kindly.

  • JoySparkesJoySparkes Posts: 4 ✭✭
    #41022 September, 2020, 12:51 am.

    When I enter the game, my character is frozen in a T position. I cannot click on a trace, collect any items, or rotate the screen. I also can't start a challenge in a fortress. If this is not fixed, I will not be able to complete the event. My game is unplayable.

  • MysticalMabelMysticalMabel Posts: 4 ✭✭
    edited September 22 #41122 September, 2020, 02:25 am.

    Had the same issue in the past and @HPWUblue helped me. I’m also experiencing the same issue again.

  • EskSmithEskSmith Posts: 2
    #41222 September, 2020, 10:08 am.

    I have the same issue since yesterday. I've sent a report via the ingame support chat but no response so far. Unfortunately i haven't finished my event tasks yet :(

  • WallyCBWallyCB Posts: 5
    #41322 September, 2020, 01:37 pm.

    I am still having the same problem

  • HPWUblueHPWUblue Posts: 829 mod
    #41422 September, 2020, 01:46 pm.

    @WallyCB I've attempted the fix on your account again. Could you restart the app and try now? If it persists, please share a screenshot. Thanks!

  • HPWUblueHPWUblue Posts: 829 mod
    #41522 September, 2020, 01:56 pm.

    @JoySparkes @MysticalMabel @EskSmith I've attempted a fix on your accounts. Please try again and let me know how it goes!

  • JoySparkesJoySparkes Posts: 4 ✭✭
    edited September 22 #41622 September, 2020, 02:03 pm.

    @HPWUblue No, it hasn't worked. Still in the T pose.

  • WallyCBWallyCB Posts: 5
    #41722 September, 2020, 02:13 pm.

    I just restarted and it works, thanks.

  • JoySparkesJoySparkes Posts: 4 ✭✭
    #41822 September, 2020, 02:19 pm.

    @HPWUblue it works, thanks!

  • MysticalMabelMysticalMabel Posts: 4 ✭✭
    #41922 September, 2020, 03:22 pm.

    Thank you again for your help @HPWUblue !!! You rock!

  • EskSmithEskSmith Posts: 2
    #42022 September, 2020, 08:59 pm.

    @HPWUblue it works now, thank you!

  • TheTrueTellyTheTrueTelly Posts: 2
    #42122 September, 2020, 09:03 pm.

    I'm also having this issue as of yesterday.

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