Game crashes when updating profile picture

Sizzl3zSizzl3z Posts: 1
in Report a Bug #1 latest comment 16 June, 2020, 11:00 am.

When I tap the edit picture button it starts to bring it up then immediately crashes.

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  • eustacia42eustacia42 Posts: 1 ✭✭
    #216 April, 2020, 02:04 pm.

    YES! This has been happening literally for months and I have no idea why. I’m running the newest iOS on an iPhone 8 and the newest Wizards Unite version so I have no idea what the problem is. I click on my profile pic and it immediately kills the app every single time. It’s getting really annoying!!

  • deathlessonedeathlessone Posts: 0
    #316 April, 2020, 06:06 pm.

    Before and after the latest update whenever I try to click on my portrait it crashes the app.

  • HPWUrobertHPWUrobert Posts: 464 admin
    #416 April, 2020, 07:16 pm.

    Welcome to the Community @Sizzl3z! Some players have been able to resolve the error by reinstalling the game and allowing camera permissions when prompted. Try reinstalling, tapping a Trace, and allow camera permissions? Once you've completed those steps, try creating a new Portrait.

  • LoebaccaLoebacca Posts: 0 ✭✭
    #522 April, 2020, 06:23 am.

    When I open my ministry ID photo; the app freezes, crashes, and changes my phone's wallpaper

  • TheSnowWhite5TheSnowWhite5 Posts: 3
    #602 May, 2020, 06:00 am.

    I have the same issue but it doesn’t change my wallpaper. Just freezes and then crashes. It’s been this way for months!

  • MaevMaev Posts: 1
    #703 May, 2020, 07:46 pm.

    Same! Except the wallpaper change. It's been like this since January at least!

  • OfficerlazyOfficerlazy Posts: 1
    edited May 8 #808 May, 2020, 08:12 pm.

    same (not the wallpaper part, it just crashes when i open the profile pic thing)

  • nekolandnekoland Posts: 2
    #919 May, 2020, 11:22 am.

    Hello!

    I uninstalled and installed the app again. It works now! Do try with your app as well.🤗

  • Vizak2019Vizak2019 Posts: 3 ✭✭
    #1028 May, 2020, 07:33 am.

    YES! Also the exact same thing happens to me! I will now de-install and install the game, lets see if that works! Thank you!

  • 1PoGoVo11PoGoVo1 Posts: 0
    edited June 3 #1103 June, 2020, 07:18 am.

    Whenever I try to click on my portrait to edit it (which has a red dot on it), the game completely crashes. This is the case across both devices I use to play the game.

  • HPWUblueHPWUblue Posts: 411 mod
    #1203 June, 2020, 10:08 am.

    Hi @1PoGoVo1 I've merged your post with a related thread for visibility.


    "Some players have been able to resolve the error by reinstalling the game and allowing camera permissions when prompted. Try reinstalling, tapping a Trace, and allow camera permissions? Once you've completed those steps, try creating a new Portrait."

  • ChosenAsmaChosenAsma Posts: 0
    #1313 June, 2020, 07:24 am.

    Hello,


    so my problem is that when I open my player ID and then click my picture to edit it or even to open it it force the whole app to close. It happens every time I open my photo.

  • HPWUblueHPWUblue Posts: 411 mod
    #1416 June, 2020, 11:00 am.

    Hello @ChosenAsma, I've merged your post with a related thread. Please try these steps:



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