Fortress Complete as Time Ran Out - no credit

ListeningTalker

Today, I finished the final foe (saw it disappear) in a Fortress challenge as time expired, but was told I was defeated. How do I get credit for my win?

MrsNorrisBurrow

It happened to me too about a week ago. I contacted the support and they told me "The issue you explained is highly unlikely to happen unless there was a network bump at the time you defeated the last Foe". The spot where I usually play Challenges has strong 4G signal, there was no network bump, but I did not get any credit for the win or potion restoration (I had spent at least 20 potions in order to play in Dark Chamber 3).

Bormacska

• Tap your suitcase, then hit the settings icon at the upper left-hand corner of your screen.
• Tap the Help/Legal tab at the lower right-hand portion of the settings screen.
• Tap Get Support, then tap Contact Us at the upper right-hand corner.
• Tap New Conversation.
• When asked why you're contacting support, type Fortress crash.
• When shown the list of help articles, select No, I need to talk to someone.
• When shown the list of categories, select Other.
• You will then get the message "I'll send you over to someone who can help...In the meantime, please write a detailed description of the issue."
• Provide any relevant details like date, time, fortress level, runestone used, potions used, etc. 
• Politely request a refund of any lost resources. 
• Be honest. If your claim can't be matched to player activity logs, they can't help you. 
• Players generally receive a response and refund of lost runestones and/or potions within a few hours. 

Also, you can up-vote or comment on existing posts about this issue in the REPORT A BUG section of the forum.

(Thank you @Acumen for your sussinctly worded instructions!!)