Best Practices: know before reporting

HPWUrobertHPWUrobert Posts: 271 admin
edited March 26 in Rules and Guidelines - Click Here To Get Started #1 latest comment 10 December, 2019, 12:00 am.

Players can submit detailed bug reports, comment and add to others reports, or upvote reports to indicate they are experiencing a similar issue. Moderators will respond to bug reports by changing their status. Here's a list of statuses and what they mean:

  • New - Default status for all bug reports
  • Investigating - Moderators have escalated this bug to the dev team
  • Working On A Fix - Confirmed bug, we're determining the next steps
  • Resolved
  • Working As Intended - The issue described is not a bug

Known Issues that we've confirmed will be moved to their own subsection on this page, so players can quickly view the top bugs currently in the game.


Quick Notes
  • Browse the Known Issues section or check if a similar issue was previously reported
  • Upvote or comment on other posts to let us know that you've experienced the same issue
  • Submit bugs individually to keep discussions on topic
  • Follow-up, we may ask additional questions about your bug report


How to write a bug report

Summarize the issue

Your bug report title should be specific and clearly describes the problem


Describe the issue

A good bug report will tell us both what the bug is and how it occurred. Be sure to provide specific details like device information or the OS version to help our team understand which users are at risk


Add visual information

Attach screenshots or videos that will help us reproduce the issue and provide context to your bug report


Use Tags

Tags will help further sort and filter reports for us and other players browsing the bug report section


Example:

TITLE:

Rewards Screen shows that I have enough XP to level up, but this not the case

REPORT:

After returning a Foundable, the rewards screen shows that I have enough Wizarding XP to reach the next level; however, I have not received level-up rewards and my Wizard level stays the same. 

Galaxy Note 8; Android 9

Update 2.6.0, downloaded from Galaxy Store


VISUAL INFO:


Reply
Post edited by HPWUrobert on
Tagged:

Comments

  • hpwulolahpwulola Posts: 561 admin
    edited January 17 #210 December, 2019, 12:00 am.

    Summarize the issue

    Your bug report title should be specific and clearly describes the problem


    Describe the issue

    A good bug report will tell us both what the bug is and how it occurred. Be sure to provide specific details like device information or the OS version to help our team understand which users are at risk


    Add visual information

    Attach screenshots or videos that will help us reproduce the issue and provide context to your bug report


    Use Tags

    Tags will help further sort and filter reports for us and other players browsing the bug report section


    Example:

    TITLE:

    Rewards Screen shows that I have enough XP to level up, but this not the case

    REPORT:

    After returning a Foundable, the rewards screen shows that I have enough Wizarding XP to reach the next level; however, I have not received level-up rewards and my Wizard level stays the same. 

    Galaxy Note 8; Android 9

    Update 2.6.0, downloaded from Galaxy Store


    VISUAL INFO:


    Post edited by HPWUrobert on
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