Cant use animated stickers or mask

Dock01

ive already contacted support gave them a video link on what the problem looked like and they don’t know what to do... I’m using iPhone 8plus.

I try to find other forums to see whether or not I’m alone in this. And it seems like it... cuz I cant find any website regarding this.

so basicly anytime I was to use animated anything in my profile pic. And save it. It would say “error cant save ministry I’d” theres no restart button.no nothing...I have to restart the app...

so does anyone also have this problem ..?