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App connection error on ios

sirBabilonsirBabilon Posts: 2 ✭✭
in General Questions #1 latest comment 01 November, 2021, 10:25 pm.

Hi guys and gals.

Something strange is going on w my game.. when i start app only developers logos load and error box pops up saying theres connection problems. Reset.

My internet connection is a OK other apps work well, ive got latest HPWU and ios updates, gps works fine and So this started happening suddenly, in the end i cannot run the game at all 😩

ive tried reseting my phone reinstalling the app and nothing...

can anyone help me w this ?

cheers

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  • ValaThValaTh Posts: 7 ✭✭
    #207 October, 2019, 08:35 pm.

    I’m having the same issue! Can’t start the game :(

  • AuroraMoorealisAuroraMoorealis Posts: 3 ✭✭
    #307 October, 2019, 08:36 pm.

    I started having that issue about 3 hours ago. I can’t even log in to open a Support ticket. Hopefully they fix it soon.

  • AcumenAcumen Posts: 1,102 ✭✭✭✭✭
    #407 October, 2019, 08:42 pm.

    I had it happen when I tried to open the game earlier. It threw the error and the game restarted, then it was fine. I think it was during the first or second brilliant event that I couldn’t get the game to load at all for a solid 20 or 30 minutes. I think sometimes if an error occurs right when updates are trying to load on startup, the app has a hard time recovering. It’s not cool, but I don’t think there’s much that can be done other than hard-close the app, wait a minute, then try again. Eventually, it should load properly.

  • NaughtiUnspkbleNaughtiUnspkble Posts: 19 ✭✭
    #507 October, 2019, 08:51 pm.

    There is a Known Issue thread about this. They are working on it.

    https://community.harrypotterwizardsunite.com/en/discussion/3167/investigating-players-unable-to-log-into-to-app#latest

  • etude20etude20 Posts: 3 ✭✭
    edited November 2021 #601 November, 2021, 03:18 pm.

    Is everyone having the same issue of logging on via Facebook? It states app is not setup and is under development. I’ve been trying for 2 hours deleting and reinstalling my app. It tells me to switch to registered user or ask admin for access. I’m not even the developer! Moderator pls help.

    5854CAB0-FA42-4E52-9D08-D3848EDB5C71.png


  • Yohanes12Yohanes12 Posts: 324 ✭✭✭
    #701 November, 2021, 03:42 pm.

    We have some problem login on HPWU on this time! So fixed up ASAP before BE was started. @hpwulola @HPWUblue


    Same one too for stuck login to FB.

  • MassimmoDuttiMassimmoDutti Posts: 5 ✭✭
    #801 November, 2021, 03:51 pm.

    Same problem here, trying to login but FB says 'the app is under development, ask the developer for permission' bla bla

  • FluffsproutFluffsprout Posts: 4 ✭
    #901 November, 2021, 04:06 pm.

    Same issue. Says under devel and no permission. I saw in other threads they recommended deleting the FB app which I don't even have but I tried deleting messenger and restarting and reinstalling the game and still no luck :(

  • TurdmuckleTurdmuckle Posts: 6 ✭✭
    #1101 November, 2021, 06:20 pm.

    The brilliant event is only semi started. No brilliant traces but opening conversation occurred.

  • FluffsproutFluffsprout Posts: 4 ✭
    #1201 November, 2021, 08:27 pm.

    I saw this in another thread and it worked - https://community.harrypotterwizardsunite.com/en/discussion/comment/87780#Comment_87780

  • DK910DK910 Posts: 4 ✭✭
    #1301 November, 2021, 10:01 pm.

    My account can’t login. Says wireless connection errors though I’ve got pretty good wireless network now. My user name is DK910. Please fix this for me!

    602114AF-859E-4DB4-BE56-B0C3C755B931.jpeg


  • HarryPutter1234HarryPutter1234 Posts: 145 ✭✭✭
    edited November 2021 #1401 November, 2021, 10:25 pm.

    The whole game is whac*k right now. @hpwulola Is there any update on 2.19 (which was suspected to be causing the issues), fixes for the Brilliant Event issues, or general updates? Anything would be appreciated, my game is a hot mess!

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