Black screen and crashes

LolaLegendLolaLegend Posts: 18 ✭✭
in Report a Bug #1 latest comment 18 September, 2021, 04:36 am.

Black screen when I try to get to event tasks and STILL crashing when I open energy gifts . Please fix?

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  • NurseRatchet61NurseRatchet61 Posts: 2 ✭✭
    #214 September, 2021, 06:21 pm.

    I am also having this issue. WHY?

  • NurseRatchet61NurseRatchet61 Posts: 2 ✭✭
    #314 September, 2021, 06:22 pm.

    Cannot open tasks for new event. Screen stays black.

  • Mariela69Mariela69 Posts: 0 ✭✭
    #414 September, 2021, 06:23 pm.

    The new 1920s event would not load and reverted to the event calendar when the new event icon was tapped. Logged out and then back in to try to reset. Now my calendar icon is blank (shows a blank white circle instead of any pictures), and when I tap the circle it goes to a blank black screen. So now I can not only not participate in the event, I can’t get to my daily assignments anymore

  • KitzenKitzen Posts: 525 ✭✭✭
    #514 September, 2021, 06:31 pm.

    @Mariela69 download the latest assets

  • KitzenKitzen Posts: 525 ✭✭✭
    #614 September, 2021, 06:31 pm.

    @NurseRatchet61 download the latest assets

  • KitzenKitzen Posts: 525 ✭✭✭
    #714 September, 2021, 06:33 pm.

    @LolaLegend download the latest assets to fix the task list issue

  • Ariana1885Ariana1885 Posts: 3 ✭✭
    #814 September, 2021, 06:51 pm.

    Every time I tap the icon to open up the task pages, it just shows a black screen and then the app crashes. I have downloaded the latest update but it makes no difference.

  • PreciousOnePreciousOne Posts: 8 ✭✭
    #914 September, 2021, 06:57 pm.

    Hi Kitzen!

    just tried that and nothing changed. This is actually the first time I’ve ever done it in the years I’ve played. I still can’t see the new event but it is counting down.

  • KitzenKitzen Posts: 525 ✭✭✭
    #1014 September, 2021, 07:02 pm.

    @Ariana1885 by update do you mean you downloaded the assets in game?

  • KitzenKitzen Posts: 525 ✭✭✭
    #1114 September, 2021, 07:04 pm.

    @PreciousOne there are no tasks to see, there are none for this event

  • MagkoalaMagkoala Posts: 13 ✭✭
    #1214 September, 2021, 07:23 pm.

    It's what I did and this did not solve the issue... I now have access to the task list again, but still no tasks for the event...



  • KitzenKitzen Posts: 525 ✭✭✭
    #1314 September, 2021, 07:24 pm.

    @Magkoala this event does not have any tasks

  • HPWUblueHPWUblue Posts: 1,592 mod
    #1414 September, 2021, 07:26 pm.

    Thank you as always @Kitzen!


    Hey @Magkoala! I'm glad you're able to access the events tab now. This event doesn't come with Special Assignments. Please check September 1920s Wizarding World Convergence to know more.

  • GlowDeeGlowDee Posts: 0 ✭✭
    #1514 September, 2021, 09:44 pm.

    I am unable to access daily or event tasks as the button appears as a white circle and the screen goes black if it is clicked on . I use an IPhone IOS 14.8.


  • ShaytonShayton Posts: 6 ✭✭
    #1614 September, 2021, 09:51 pm.

    Same!

  • crozzygirlcrozzygirl Posts: 3 ✭✭
    #1714 September, 2021, 09:57 pm.

    Same here

  • LolaLegendLolaLegend Posts: 18 ✭✭
    #1814 September, 2021, 10:32 pm.

    Seems like fixes should be included in game updates and not assets. Leaving it this way leads to… constant bug reporting (which is inconvenient when you have to get on this site to do it) and guessing.

  • DiamondDivaaaaaDiamondDivaaaaa Posts: 0
    #1914 September, 2021, 11:00 pm.

    Event won’t load black screen when you click on it

  • Ptnut09Ptnut09 Posts: 0
    #2014 September, 2021, 11:21 pm.

    Can’t play the sos anyone having an issue?

  • Vivi77720Vivi77720 Posts: 11 ✭✭
    #2115 September, 2021, 12:19 am.

    unable to access daily tasks to finish my tasks today.


    screen goes black and freezes


    I am on a samsung galaxy note 20.

  • AliCol66AliCol66 Posts: 0
    #2215 September, 2021, 02:51 pm.

    Since the 1920’s event started last night the task tab has been blanked out and if you try to click on it to claim your rewards (I couldn’t claim my daily rewards for completing tasks) the screen freezes and goes black.

    There is also a downloadable asset update but they got stuck with one asset to go too.

    with this very limited time frame event this is very frustrating


  • NoelLICDNoelLICD Posts: 0
    #2315 September, 2021, 02:51 pm.

    Since the start of the new event I cannot open my daily or event tasks. If I click on it and wait nothing loads. I have downloaded all assets and made sure the app was up to date. But the game is unplayable right now.


  • FuumaMonouFuumaMonou Posts: 0
    #2415 September, 2021, 02:51 pm.

    Since the 1920s event started I can’t access my assignments page. The tab looks like this

    and then when I click it it’s blank.

  • pokeBabciapokeBabcia Posts: 2
    #2515 September, 2021, 04:15 pm.

    Same issue

  • TJPLMPNWPTJPLMPNWP Posts: 1
    #2615 September, 2021, 05:53 pm.

    I have had the issue with several of the last events. If you uninstall and reinstall the game, it will work. There’s got to be a better way to fix this. You don’t lose your data so that’s good.

  • pokeBabciapokeBabcia Posts: 2
    #2718 September, 2021, 04:36 am.

    Thanks. That worked but took all night to download the assets

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