Are you going to fix adventure sync for Android users?

kimbodagr8kimbodagr8 Posts: 7 ✭✭
in General Questions #1 latest comment 07 September, 2021, 01:53 am.

It has been 2+weeks that my portkeys have yet to open because either the tutorial would come on Everytime I went in or just not counting steps. Yes, adventure sync is on. Do you not want android users to play????

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  • MegaFluffyMegaFluffy Posts: 8 ✭✭
    #229 July, 2021, 01:03 am.

    Since the update, my Pixel 4a 5G won't sync at all. I can't even get my .25 I'm!!

  • MegaFluffyMegaFluffy Posts: 8 ✭✭
    #329 July, 2021, 01:11 am.

    Right after I posted this, I went back to the game & 2 portkeys opened then I got my .25 km reward. Support is on their toes tonight!! Keep up the good work!!

  • BlackbeltSarkyBlackbeltSarky Posts: 4 ✭✭
    #429 July, 2021, 02:49 am.

    My adventure sync isn't working. I've done all the troubleshooting steps and nothing works. I followup many FB groups and I have seen many other players saying they are experiencing it too. It seems the last few events have done this, then when the event is over, it starts to track again. I haven't been able to collect my daily rewards.

  • LeeJanLeeLeeJanLee Posts: 3 ✭✭
    #529 July, 2021, 03:16 am.

    I have a 5G Samsung and the adventure sync has not been working at all today. Not even for the daily task. Could you look into this please?

  • AidanRoisAidanRois Posts: 1 ✭✭
    edited July 29 #629 July, 2021, 05:01 am.

    I'm on a Pixel 3a and AS stopped for me too. It won't count even if I leave the game open and staring at the screen while walking. Also have the spell energy gift freeze.

  • ColAngusColAngus Posts: 4 ✭✭
    #729 July, 2021, 05:10 am.

    I'm on a Verizon Note 20 5G and can't get AS to do anything for the past two days. I'm also getting the spell energy gift freeze.

  • Samaelus81Samaelus81 Posts: 4 ✭✭
    #829 July, 2021, 06:32 am.

    Hello, after recent update my adventure sync isn't working. Also after entering portkey menu, everytime portkey guide launches. Ive got problem with completing daily task to walk 0.25 km. Xiaomi Mi 9T pro. Thanks for your help!

  • Uschi75Uschi75 Posts: 6 ✭✭
    #929 July, 2021, 07:17 pm.

    Same problem, since the update it doesn't work anymore. Huawei p30 pro

  • temp1357908642temp1357908642 Posts: 1
    #1030 July, 2021, 11:25 am.

    Same problem after update, Adventure Sync stoped working. One Plus 7 Pro, Android 11

  • Jnoble82Jnoble82 Posts: 2 ✭✭
    #1130 July, 2021, 12:25 pm.

    Same. It's frustrating. I cant have the game open all day and I do a lot of walking. I hope it gets fixed soon.


    I have a galaxy S10 e

  • SweetCtstropheSweetCtstrophe Posts: 2
    #1230 July, 2021, 12:28 pm.

    I'm having the same issue on a Pixel 4. I went through all the troubleshooting, and the most I've had tracked is .02km. I can't even collect the fifth portmanteau, because I can't get any of the others to open.

  • farfindoogenfarfindoogen Posts: 3 ✭✭
    #1302 August, 2021, 12:33 am.

    Pixel 2 here. Same problem. I even opened pokemon go for the first time in months to try to see if that would help, but no dice. .9 km away...

  • Magoo42Magoo42 Posts: 1
    #1402 August, 2021, 02:13 am.

    My adventure sync doesn't work either. I have a Pixel 3a running Android 11. I've tried rebooting a couple times and also turned adventure sync off and on a couple times. Nothing seemed to help.

  • PreusePreuse Posts: 4 ✭✭
    #1502 August, 2021, 03:10 am.

    Adventure Sync not working on my Galaxy Note 20 Ultra. Also, every time I go to port key page, I have to go through the introductory/instruction messages, and can't scroll to see how many port keys I have.

  • ShirlwizardShirlwizard Posts: 11 ✭✭
    #1602 August, 2021, 04:29 am.

    So many posts from Android users for whom BOTH Adventure Sync AND active app step counting are NOT working. For me it's been at least a week now.


    Thus the game cannot be played because each day REQUIRES step counting. I've given up until an actual fix is provided...


    How stupid is it that you will NOT remove step counting as a daily requirement when IT DOES NOT WORK?


    When did the Harry Potter IP become synonymous with TRASH?

  • PixiCatPixiCat Posts: 10 ✭✭
    #1710 August, 2021, 02:06 pm.

    No 1920s event for Andriod users since it's all portkeys. :( Fair? Fun? Will we keep playing?

  • EndOfHeartacheEndOfHeartache Posts: 1
    edited August 10 #1810 August, 2021, 04:15 pm.

    My adventure sync has also not been working for a few weeks. Playing on a Motorola Z4

  • HarryPutter1234HarryPutter1234 Posts: 111 ✭✭✭
    #2312 August, 2021, 01:18 am.

    I don’t know, haven’t seen much posts about the actions they are taking/bugs that have been fixed from 2.18.1. Hoping that they are doing their best to fix it!

  • TdactylTdactyl Posts: 45 ✭✭
    #2412 August, 2021, 06:57 pm.

    I might be a bit happier if they could fix it so that in game steps (not AS dependent) counted again. Used to be that I could get the daily task done by walking around my house but that is even broken.

  • dawnsnewdaydawnsnewday Posts: 19 ✭✭✭
    #2612 August, 2021, 10:25 pm.

    Hi, would someone please explain how I'm supposed to play and get portmanteaus for the 1920's event when I can't open the ones I already have. As it is I couldn't pick up portmanteaus for the brilliant event and have to finish the bonus event in order to complete my page.

    I was hoping the new update would fix a/s but all I got were red dots on everything that I can't get rid of.

    So many people on my friends list have stopped playing because of all the issues. 😔

  • SivanSivan Posts: 6 ✭✭
    #2712 August, 2021, 11:59 pm.

    Walk with the app open and every few meters tap on a foundable so the distance counts or get an iPhone. :p

  • ColAngusColAngus Posts: 4 ✭✭
    #2813 August, 2021, 12:01 am.

    Same here. Can't track my movement and my registry notifications stay on. Very frustrating.

  • TCHarris5TCHarris5 Posts: 12 ✭✭
    #2914 August, 2021, 07:26 pm.

    I've played since the game first came out. When I can't open port keys or even get daily rewards for WEEKS and an event that is dependent upon being able to have steps count is under 100 hours away, it makes me think they want me to find a different game to play! I'd rather they fix this issue... but if not I will refuse to play the 1920s events - ever. I will get my level 60 (getting close) and leave. (Hint: it's called customer service. If you don't have it you lose customers.)

  • SkambrentSkambrent Posts: 24 ✭✭
    #3014 August, 2021, 09:54 pm.

    I finally got a new phone....just in time for them to break AS for the latest Android devices.


    And it's somehow even worse now - I went for a 3 mile walk with the game open and it only recorded a distance of .5km.

  • Grayeyes3173Grayeyes3173 Posts: 1
    #3115 August, 2021, 02:17 pm.

    I walk 6 miles per day and nothing goes toward my AS. This is so frustrating during event times. I walk enough at work I don't want to walk after work with the app open. Doing good to get my dailys. The events are to much work with all the extra walking. The app also gets stuck then flies to catch up. Running Android 11 on 5G, ya think it wold be working great.

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