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Adventure Sync vs. Portkey Mileage not being recognized/recorded

MugtasticMugtastic Posts: 4 ✭✭
in General Questions #1 latest comment 30 July, 2021, 03:35 am.

I believe there is a distinction that we must make between Adventure Sync (portkey distance being recorded when the app is closed) vs. mileage not being recorded when portkeys are being walked off with the app actively being used.


For me, both features stopped working several months ago. The most critical issue to me is the second one above - that walking off a portkey is not recognized/credited. I walk nearly 8 km/day and I am lucky if even 1 km is recognized. I feel that portkeys are an important element of the game, and dearly wish they would be fixed, especially before the upcoming 1920s event.


I am using a Galaxy S8 running Android 9. I have tried all the suggested fixes, including multiple re-installations, turning on/off Adventure Sync, etc., etc.


I hope that Niantic is aware that there are TWO issues here, which may or may not be related. How can we get Niantic to prioritize fixing these problems?

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Comments

  • Ladyhawk29Ladyhawk29 Posts: 28 ✭✭
    #230 July, 2021, 01:47 am.

    That started happening to me after the update. I walked 6 miles today with the app on and it didn't register.

  • dawnsnewdaydawnsnewday Posts: 19 ✭✭✭
    #330 July, 2021, 02:03 am.

    I'm having both issues as well since the last update. Hopefully they will get on these issues soon.

  • JoiseymomJoiseymom Posts: 5 ✭✭
    #430 July, 2021, 03:35 am.

    Yup..this is happening to me too. Been walking lots and nothing. Beyond frustrated. Ready to stop bothering. Why keep playing.

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