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NO distance registered.

KahunaWhompKahunaWhomp Posts: 2 ✭✭
in Community Forum Feedback #1 latest comment 15 August, 2021, 08:16 pm.

I have installed and reinstalled the game at least twenty times over the last six months or so, but the game has refused to register ANY distance. I can’t open Portkeys. I can’t finish the 0.25km daily. I pretty much can’t play the game at all.


I have tried with Adventure Sync on and off (with all permissions allowed and the GPS allowed as “always” for the game). Still, not on step registers. It is important to note that this is only a problem with Wizards Unite. GPS and distance tracking works fine for every other app I use that for.


I have scoured the forums and the internet for hours looking for a solution. A lot of people seem to have this problem, but none of the “solutions” proposed have had any effect for me (or for most people). Surely the game can’t just be permanently broken, can it?


Phone setup:

iPhone 11 Pro Max

iOS 14.6

Verizon network


I’ve wanted to play again for a while, but until this works I can’t. Any ideas? Help?

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Comments

  • DrakoniteDrakonite Posts: 1,552 ✭✭✭✭✭
    #219 June, 2021, 08:26 pm.

    there's a bug w AS in android w it not working but i thought iOS was ok, maybe @HPWUblue might know more.

  • ArchanonArchanon Posts: 2 ✭✭
    #304 July, 2021, 11:42 pm.

    I’m in the same boat. Nothing I do makes distance track. I can’t open portkeyes at all. Niantic, please help.

  • AlidreMomAlidreMom Posts: 16 ✭✭
    #408 July, 2021, 08:02 pm.

    My portkeys are also not tracking. I've only needed to open my portkeys to complete the dragon event, but no matter how far I go, it isn't tracking my distance to open them. Adventure Sync is on and my Google Fit is always open and tracking. I have a Samsung S20 5g (Android). It's infuriating! I'm disabled, so every step counts!

  • SilkkheldarrSilkkheldarr Posts: 1 ✭✭
    #516 July, 2021, 12:19 am.

    I've had no kms counted since I reopened this app. About to go to HP world in FL and need it working. Whats the problem? Niantic? Hp? Without tracking km can't finish the dailies and losing almost 50 gold a week. Is there a fix coming or do we just switch to pokemon go?

  • BrickleyBrickley Posts: 3 ✭✭
    #629 July, 2021, 01:59 pm.

    I'm in the same boat. It's frustrating during brilliant events, I count on the event xp from unlocking them for runestones and I don't know if I'll be able to finish this event without it since I live in a remote area.

  • HookHarpyHookHarpy Posts: 9 ✭✭
    #730 July, 2021, 01:13 pm.

    It looks like the gold key no longer registers as being used. When I open portkeys screen I get told to use a key to open portkeys every time even though I have the gold key in use. If I use a silver key too...then it will sometimes count the distance for both but can take up to an hour after I've stopped walking for the distance to open the portkeys. I walked 12 km yesterday and only managed to open 2 1.5 km portkeys as I refuse to waste the silver keys that will be required for the next event.


    This is unacceptable and MUST be fixed ASAP

  • WordMeisterWordMeister Posts: 1 ✭
    #809 August, 2021, 08:06 pm.

    Ditto. And it used to work, which to me is even more frustrating. I have tried every suggestion on the internet. Not a single step. Not even with the app open! For a game that relies so heavily on this tracking, this bug needs to be fixed!!

  • RealCateyCatRealCateyCat Posts: 1 ✭
    #911 August, 2021, 02:15 am.

    This is still a problem. It has been going on for months! Niantic has to know about it. Why won't they fix it

  • BrewmansterBrewmanster Posts: 13 ✭✭
    #1014 August, 2021, 04:49 pm.

    My Adventure Sync worked today. Don't know why or if they pushed something?

  • BrewmansterBrewmanster Posts: 13 ✭✭
    #1115 August, 2021, 08:16 pm.

    And today it isn't working again

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