English

You do not have any dark detectors. Get 4 Buraffio's Brain Elixer?

CartaphilusCartaphilus Posts: 104 ✭✭✭
in Report a Bug #1 latest comment 06 November, 2020, 06:16 am.

I tried to post this bug earlier, but it stays in Draft, probably due to the screenshot. So this time without image...


During a trace encounter I ran out of energy, but instead of getting the question to buy more spell energy I get:


You do not have any dark detectors. Get 4 Buraffio's Brain Elixer? Cancel / 760 gold


That's one of the weirdest bugs I've seen so far.

Reply
Tagged:
3
Up
3 votes

Working on a Fix · Last Updated

Our team is investigating this issue and working on a fix. Please contact Support for a refund of the purchase.

Comments

  • Drumgrl66Lv60Drumgrl66Lv60 Posts: 56 ✭✭✭
    #204 November, 2020, 12:24 am.
    A0ABED76-BC32-4517-9026-6B66A7EC402A.png
    513912B5-72D4-4561-B932-DAF7477031F8.png

    Hello, I was trying to catch the Helga Hufflepuff portrait just now. I ran out of energy and instead of it asking me if I wanted to buy more energy; it only gave me the option to purchase Barruffio’s brain elixirs. I have screenshots of the occurrence. I have 70 dark detectors & 25 Barruffio’s Brain elixirs in my vault.

  • hpwulolahpwulola Posts: 1,297 admin
    #304 November, 2020, 12:26 am.

    Thanks for flagging this issue, very bizarre. We will look into it!

  • J0urniJ0urni Posts: 0 ✭
    #404 November, 2020, 05:37 am.

    the following screen pops up when I start a trace. Everything worked fine for the first half hour of the new brilliant event, but now the traces cannot be performed. I have restarted the game and restarted the iPhone, but problem remains. I have over 100 dark detectors, and I’m far from any inn. I also have several brain elixir potions.

    87BBE73B-C905-4646-B78A-2FE60F07D7AB.jpeg


  • AustrailiaAustrailia Posts: 6 ✭✭
    #504 November, 2020, 05:37 am.

    I’ve been experiencing the same problem.

    017FB924-ECC3-43D9-94AF-6A75817720DF.jpeg


  • SoRiddikulus562SoRiddikulus562 Posts: 7 ✭✭
    #604 November, 2020, 05:37 am.

    I had zero spell energy and clicked on a spawn. Normally when I start to cast a spell if

    I have zero spell energy, I get a message asking if I'd like to buy spell energy. Just now, when I tried to trace I got a message saying I didn't have any dark detectors and asking if I wanted to buy 4 baruffio's brain elixirs.

    Screenshot_20201103-201315.png
    Screenshot_20201103-201257.png


  • scysukiscysuki Posts: 0 ✭
    #704 November, 2020, 12:09 pm.

    When I'm out of energy and the game asks if I want to buy more, it shows that I'm out of dark collectors and gives me the option to buy an elixir (as seen in screenshot)

    AAF651D2-93E2-4BA3-8C3E-E675DD98B8E5.png


  • Sarastar43Sarastar43 Posts: 4 ✭✭
    #804 November, 2020, 04:58 pm.

    Same issue, and I accidentally clicked yes, so now I'm out 760 gold for stuff I didn't actually want :(

  • HPWUrobertHPWUrobert Posts: 717 admin
    #904 November, 2020, 06:28 pm.

    Our team is investigating this issue and working on a fix. Please contact Support for a refund of the purchase. Sending a ticket in-app is the best way for us to look up your account and review the purchase. To contact us using the app:

    1. Tap the Suitcase button to get to the Main Menu
    2. Tap the Settings button in the upper left corner of the Main Menu screen
    3. Tap the Help/Legal tab
    4. Tap Get Support then tap Contact Us in the upper right corner
    5. Write a short description then choose Items or Purchases
  • CartaphilusCartaphilus Posts: 104 ✭✭✭
    #1006 November, 2020, 06:16 am.

    This issue seems to be resolved... at least for me. Thanks!!!

Sign In or Register to comment.