App keeps on crashing after birthday submitted

KoffeemonsterKoffeemonster Posts: 3 ✭✭
in Report a Bug #1 latest comment 23 November, 2020, 03:55 pm.

 New iPhone 12 Pro. iOS 14.1. I tried redownloading the app several times including restarting my iPhone 12 Pro, as soon as I click on Submit after birthday the app crashes.


What should I do??

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  • vctrsigmavctrsigma Posts: 2 ✭✭
    #212 September, 2020, 03:04 am.

    I am getting a crash on launch now. Even after reinstalling it immediately dies after I hit submit on my birthday screen.


    Exception Type: EXC_BAD_ACCESS (SIGSEGV)

    Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000000

    VM Region Info: 0 is not in any region. Bytes before following region: 4375035904

       REGION TYPE           START - END       [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

       UNUSED SPACE AT START

    --->  

       __TEXT         0000000104c5c000-0000000108558000 [ 57.0M] r-x/r-x SM=COW ...Wizards Unite


    Termination Signal: Segmentation fault: 11

    Termination Reason: Namespace SIGNAL, Code 0xb

    Terminating Process: exc handler [348]

    Triggered by Thread: 0


    Thread 0 name: Dispatch queue: com.apple.main-thread

    Thread 0 Crashed:

    0  libsystem_platform.dylib    0x000000019706cb24 0x197067000 + 23332

    1  Wizards Unite          0x0000000105c13d0c 0x104c5c000 + 16481548

    2  Wizards Unite          0x00000001050fe964 0x104c5c000 + 4860260

    3  Wizards Unite          0x0000000106211514 0x104c5c000 + 22762772

  • KoffeemonsterKoffeemonster Posts: 3 ✭✭
    #330 October, 2020, 08:00 pm.

    I am having the same issue. New iPhone 12 Pro. iOS 14.1. I tried redownloading the app several times including restarting my iPhone 12 Pro, as soon as I click on Submit after birthday the app crashes.


    What should I do??

  • KogtevranKogtevran Posts: 3 ✭✭
    #411 November, 2020, 06:09 pm.

    Hi,

    I can't get the game to load at all on my iPhone SE running iOS 14.2.


    This has been going on for approximately two weeks. I have restarted my phone, uninstalled and reinstalled the app, updated the iOS, and have looked through all my settings. When I try to open the app now, I get the birthdate screen, enter my birthdate, and the game closes on me. This happened with iOS 14.1 and now with iOS 14.2. I'm on game version 2.15.1. Any tricks to get it back?

  • fourplus4fourplus4 Posts: 91 ✭✭✭
    #511 November, 2020, 07:46 pm.

    Others have experienced this, they said clearing safari data fixed the issue


    For instructions see


    For the other thread see

    https://community.harrypotterwizardsunite.com/en/discussion/comment/61605

  • KogtevranKogtevran Posts: 3 ✭✭
    #612 November, 2020, 04:52 pm.

    Hi FourPlus4, unfortunately this didn't work for me. I now get to the Submit button after entering my birthdate, but once I hit Submit, the app crashes. Any other ideas? I've searched the forum quite a bit and haven't found much that looks helpful.

  • JobbyJobbyJobbyJobby Posts: 1
    #720 November, 2020, 02:22 pm.

    Hi Kogtevran, I’ve been having the same issue as you since updating to iOS 14.2 and tried the above fix. Did you end up resolving your problem?

  • KoffeemonsterKoffeemonster Posts: 3 ✭✭
    #822 November, 2020, 03:46 pm.

    Can someone help with this issue please?

  • YoushallnotpazYoushallnotpaz Posts: 13 ✭✭
    #923 November, 2020, 04:51 am.

    Something you can try is to change your device language and location to others and then (back) to English and current location respectively. And try these steps too Troubleshooting Guide (iOS)


    If all things fail, try logging in with a different device if you can. It'll tell you if this is device or account related issue. Good luck!

    @Koffeemonster

  • KogtevranKogtevran Posts: 3 ✭✭
    #1023 November, 2020, 03:55 pm.

    Thanks! Changing the language magically worked. Appreciate the help @Youshallnotpaz

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